7 Replies Latest reply: Jan 10, 2014 10:09 AM by Eat.Lard
Jason Kennemer Level 1 Level 1 (0 points)

I received a new iPhone 4S and have synced the iTunes library.  Many of the songs on the iPhone are greyed when selecting and will not play.  When I go to purchased songs in the iTunes store on the iPhone, it says the songs have already been downloaded.  What gives?  Do I need to re-sync the phone?  Is there not a way to remove the songs from the phone and resync/download from the iTunes cloud?

iPhone 4, iOS 5, iPhone 4S
  • daddoc93 Level 1 Level 1 (0 points)

    I have the same issue, ive restored, deleted music, reinstalled itunes, resetup phone as a new phone. nothings working.

  • Tex0351 Level 1 Level 1 (20 points)

    I connected to iTunes, unchecked "Sync music", then ran a sync. Then re-checked the "Sync music" tab and ran the sync again. For whatever reason, this fixed my problem and my music, for now, seems to be working properly.

  • janfromfresno Level 1 Level 1 (0 points)

    I also have the same issue with my music,my movies and some of my photos not uploading correctly.



  • hguesa Level 1 Level 1 (0 points)

    It happens to me too, all the songs are there but they appear corrupted and don't appear in my iphone! HELP!!!!!

  • hguesa Level 1 Level 1 (0 points)

    Unchecking "Sync Music" in the Music tab -> Syncing -> disconnecting iPhone -> connecting again -> checking the option "Sync Music" and syncing worked for me too. Although i have to say it took me a while cause i've done that earlier. I think the trick is that you have to uncheck the option "Sync with this iphone over wifi".

  • joerayclark Level 1 Level 1 (0 points)


    This is my solution to the grey songs, cant buy from iTunes app or App Store, and syncing problems.

    im just going to say it how it is and no robot instructions. it takes any where from 30 minutes to 1-2 hours depending on how much stuff is on your iPhone. so here is how i fixed mine


    1. Back up your iPhone whatever device you have

    2. Disconnect from iTunes and unplug your Apple device


    Settings app>General>Restore: Erase All Content and Settings

    4. Let it Restart and you will be prompted with the ios 5 Setup screen and continue setting up UNTIL you get to the part where it asks you about RESTORING from a back up via iTunes, iCloud, or setup as a new iPhone.

    5. select the iTunes option. connect to iTunes and right click your iPhone from the devices list and select "Restore from Backup..."

    6. select the backup you did just a few ago.

    7. let it backup, it may take a while from 10 minutes to 30. it took me 20 (so find something to do like watch a tv show or something. go on youtube and watch a video or two to pass the time)

    8. once restored, it will come up on the device list on iTunes. ONLY click the iPhone DO NOT click the music on the iPhone. click sync if it isn't already.

    9. after it is done, THEN click the music on the drop down selection on your iPhone. all the previous music that was gray/grey, should be black like normal, if not then press sync and then go back to music.

    this worked for me so hopefully it will work for you.

    this grey song issue ****** me off so much i wanted to throw my iPhone 4S at the wall and see all the glass shatter into a million pieces. nasdlfhsdfsdjfnl gahhh. everything is working like a charm now so you're welcome if this worked.

    if it didn't, then your screwed or keep trying again.


  • Eat.Lard Level 1 Level 1 (0 points)

    This solution worked as most of the other blogs only included music downloaded from itunes, only one third of mine is. Come on Apple fix the glitch!