My Iphone 4 won't ring or vibrate

Question

Level 1

0 points

My Iphone 4 won't ring or vibrate

It seems to be stuck in silent mode. The silent switch (on the side of the phone) is turned off with no red showing. I can make and take calls and texts without any problem as long as I see the visual display light up when the call or text comes in. Switching to vibrate doesn't help...it doesn't vibrate either. When I toggle the silent switch up and down, the bell does not appear and the phone does not vibrate. If I push the volume up button on the side, nothing happens. If I push the volume down button, the indicator shows up (I'm currently two marks below full volume). I can play the ringtones in the settings, and I can play music, but the apps are all silent. HELP!

iPhone 4

Posted on Oct 18, 2011 11:15 AM

Reply

Answer 1

Best reply

Ingo2711

Level 9

70,245 points

Oct 18, 2011 11:21 AM in response to valebrad

Try to reset the phone by holding the sleep and home button until the Apple logo comes back again. You will not lose data doing this.

If this does not help, try to reset all settings on your phone in Settings/General/Reset

If still no luck, set it up "as new device" without using the latest backup. How to set up your iPhone or iPod touch as a new device

Reply

Answer 2

valebrad Author

Level 1

0 points

Oct 18, 2011 11:58 AM in response to Ingo2711

I ended up setting up as a new device. Oddly enough, it will now vibrate, so at least there is some improvement 🙂, but it still does not ring. It vibrates in both positions of the silent switch, and the apps are still silent.

Reply

Answer 3

Ingo2711

Level 9

70,245 points

Oct 18, 2011 12:12 PM in response to valebrad

Any bluetooth devices paired to your phone? Can you hear the apps when you use the earphones?
Did you try to select a different ringtone?

Reply

Answer 4

valebrad Author

Level 1

0 points

Oct 19, 2011 5:26 AM in response to Ingo2711

Thanks for helping me out, Ingo. I don't have any bluetooth devices, and changing ringtones didn't work, but I can hear the apps with headphones!

Reply

Answer 5

Ingo2711

Level 9

70,245 points

Oct 19, 2011 7:08 AM in response to valebrad

Did you try to plug in the headphones in an out a couple of times? Looks like your device could be stuck in headset mode. Also check the headphone port for any kind of debris or lint.

Reply

Answer 6

valebrad Author

Level 1

0 points

Oct 19, 2011 7:51 AM in response to Ingo2711

That sounded really promising, but I tried both cleaning out the port and plugging the headphones in and out, and no change. I couldn't adjust the volume up with the headphones either... just the volume down.

Reply

Answer 7

Ingo2711

Level 9

70,245 points

Oct 19, 2011 11:40 PM in response to valebrad

Looks like you'll have to get it serviced ot visit your next Apple Store.

Reply