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Can no longer play movies via home sharing on Apple TV 2

I'm having trouble sharing movies via iTunes through home sharing. Everything I have is Mac, a 2008 iMac, Airport Extreme, (2) Apple TV 2's, and a Macbook Pro. Everything was fine with this entire setup with all of the movies I've ripped (using the Apple TV 2 settings in Handbrake) until Lion came out. Suddenly I got the 'Content cannot be displayed. Try again later' error message. After much searching, I found that disabling IPv6 was a good solution, temporarily, that is until Apple released iOS 5. I updated the ATV2's, iPhone, and iPad, and iMac with everything that came out during the update, and the issue came back.


I've tried everything I can think of, changing router channels, disabling IPv6 everywhere I saw it, wireless, hardwired, reloading the library, disabling the firewall, countless restarts of all my equipement etc. All of these movies worked perfectly before the updates, and suddenly I cant stream anything through my local MAC network.


Has anyone else seen this? Has anyone found any solutions for this problem? I could really use the help, Apple support is... limited.

AppleTV 2, Mac OS X (10.7.2)

Posted on Oct 18, 2011 8:17 PM

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53 replies

Oct 19, 2011 6:25 AM in response to mauijiminar

The issue resides with movies I've purchased from iTunes as well, for example, Toy Story 3 does not work and I purchased that one directly from Apple. It seems like small filesizes still work but any of the larger files do not, even though they have worked before. This is a very strange and frustrating issue; I can't imagine I'm the only one with this problem.

Oct 19, 2011 8:59 AM in response to cody4king

Yes, I'm having issues, too. I have two Apple TV 2's. After the latest update, one worked fine, and the other wouldn't connect. It was telling me to make sure Apple TV ws connected to the same network as my computer. They are.


Now this morning, my second usit won't connect either. This after workng fine yesterday! I've tried rebooting both units to no avail.

Oct 19, 2011 4:16 PM in response to digbyrich

Problem solved for me! After trying every possible setting on my equipment, including changing firmware revs on my router, rebuilding my library, re-encoding certain movies, changing all my iTunes, Network, Security, Sharing, and WiFi settings, I finally figured it out.


It looks to be a bug with the new iOS release V4.4 - Assuming you have your movies encoded in 5.1AC3 surround, you have to go into the Audio & Video settings on your ATV2, go down to Dolby Digital, and change the setting from Auto to On. For me at least, it was simple as that. I've tried all the same movies I was trying to play before, only then I was getting 'An error occurred loading this content.' After changing the setting from Auto to On, every single movie began working again, in full surround sound. To test it, I switched the setting back to Auto and the same problem came back. I'm sure Apple will have a fix for this later, but for now, we can assume 'Auto' means 'You cant stream your movies.'


I hope this helps!

Oct 28, 2011 7:32 PM in response to cody4king

I have a similar problem but this is specific to playing movies from my ome sharing collection. Music is fine but when. Select a movie no matter what size it just sits there with the spinning circle in the middle of the tv for ages.

This is after the upgrade to ver 4.4.2, and after restore of the appletv , a reset all, and a full power reset.

I dont know if this thing is looking for activation even if you're playing a movie from home sharing on itunes.

Hope someone has a similar issue with a resolution.

Oct 28, 2011 8:07 PM in response to cody4king

Tried your fix. No go!

Please un-mark this as solved if possible.


The more responses I see the more certain I an that this is an authentication/authorization problem. The audio playback format has absolutely nothing to do with it. That might be an HDMI/receiver problem but that is not the problem here.


It it not reasonable to assume that those who are having this problem have been using the wrong audio codec!

It worked until a couple hours ago. This is most probably an Apple server problem that Apple must resolve once an for all!

Can no longer play movies via home sharing on Apple TV 2

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