ironically broken

I accidentally dropped and broke my wifes ipad 2. was very frustrated, talked to a friend who is really close to me. he said don't worry same thing happened to his wifes' ipad as well, he said he took it to the local apple store (wellington, FL store in this case) to get it fix. When he showed it to genius, genius goes ok if this is your first time i can replace it for you free of charge. my friend accepts the generous offer and in 20 minutes, they replaced his ipad, and even transfer all the data from the old one to the new one.

when he tells me this story I started feeling better. Then made a search on the internet. and found similar comments on some sites. then offcourse I ran to my apple store (buckhead atlanta lenox mall in this case). expecting same treatment since I also broke anything apple for the first time. after i tell the genius i want to fix it she tells me "yeah, it's not fixable, it is broken beyond repair, so if you want to purchase one, we have a special price for you $419.00" !!!!! i was like Wh whattttt!!!???? certainly that was not what i was expecting. then I explained to her what happened and my friend got replaced with a brand new and this and that.

she goes "I understand your friend got a replacement, but what i'm offering you is $419. That may be a different situation blaha blah blah..." I tell her again and again seh replies the same exact way.

And her comes the irony; me and my wife had gifted this other couples ipad for my his wifes birthday. So there are two ipads both bought by the same exact person. Both of these devices gets screen broken after an accidental drop, but the one in FL gets replaced free of charge with very satisfying customer service. no questions asked. and the other one in GA doesn't. they are same ATT 64 gb white ipads. I bought them with maybe two weeks between them.

offcourse i felt that this was verry unfair and frustrating as well. I asked for a supervisor, he comes repeating the same things clearly and calmly and kindly. and he kindly says the same thing that the girl was saying, and adds "I understand your friend was treated differently, but what i can offer you today is $419, if you don't like to take it, can't help you further."

I felt like just a couple days after Steve Jobs passed and the company changed policies already!? Couse I don't think he would allow this to happen to his customers. My wife and I been good loyal customers to apple last 5 years. bought six iphones, three ipods, a mac book pro, and three i pads.

To me this is unfair business practice, and I will talked to a lawyer about this.

I hope somebody who has responsiblity reads this from apple and feels a broken hearted customer.

and hope you don't remove this.