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iPhone 4S drops 3G, have to restart phone to get it back

74207 Views 170 Replies Latest reply: Oct 9, 2013 7:07 PM by Mobilewarrior247 RSS Branched to a new discussion.
  • jack2000 Level 1 Level 1 (0 points)

    Ive been having this problem for 2 weeks now since updating to iOS5 and am not impressed with how apple is handling the situation. We are getting absoluetly no feedback from apple on the problem, and i dont want to go to a apple store thats 2 h away from me.. and if they do replace it, give me a refurb unit. Ive pampered my phone since ive gotten it and its been awesome untill iOS5. ive done 3-4 restores (tried all the different methods that were explained on the site (do without the sim inserted, try a older restore, different pc, turn off location services, etc) , and the phone works great for 3 days, then the searching... no service problem begins.

     

    Im just dissapointed because i payed full pop for this unlocked phone right from the apple store.

     

    Google Nexus S here i come.

  • realzzz Calculating status...

    Still waiting for my new phone ... But mine started to do no service this time .... Really annoying when you are working on a transaction with a client -.- i hope apple will tell us whats the problem .. The software or the hardware.

  • jonathanfromleeds Calculating status...

    I have just written to BBC Watchdog, I suggest everyone do the same.  After the shambolic 'antennagate' with the iPhone 4 I thought Apple would have learned their lesson come the 4S, clearly not!  Apple should halt all sales until this issue is resolved and customers with faulty handsets have their working replacements.

  • Henrik Carlsson Level 1 Level 1 (15 points)

    I have the same problem. After a while in stand by the iphone 4s (with ios5) drops all the bars and it does not help to switch on/off the flightmode. After i reboot the phone the coverage comes back again for a little while. Very annoying! I have now tried to disactivate the PIN-code to see if it helps!

     

    My carrier is Telenor, Sweden and there is good 2G+3G coverage in the area!

  • AndrewLK Calculating status...

    Just got an iPhone 4s last week on meteor network. When i leave my house where the phone is using wifi it won't connect to 3G without a reboot,  I've tried airplane mode but that won't work.  This happens every time I leave home.. Any suggestions.

  • KevinOss Calculating status...

    Well, this is exactly the same I'm getting as described in my new topic. I'm using Vodafone in The Netherlands.

     

    Interesting detail is that I swapped my iPhone 4S for a new one. The new one has the same problem! It seems software. Luckily it's happening only at my university where the signal is quite weak on other devices too. At home I don't have ony problems.

     

    I will try to solve this problem by disabling the PIN.

  • therealikt Level 1 Level 1 (5 points)

    It's supposed to be a bug in the comm center app, so doing anything that resets that app, sim pin, airplane mode, etc, should reset it.

     

    If you do a restore of the phone, make sure you tell itunes to setup as a new iphone, so it doesn't restore the bad comm center file

  • Dajode Calculating status...

    Same problem here.

     

    According to tech support through my cellphone provider in Sweden (Tre), the "no-reconnect" issue is due to faulty firmware in some phones.

     

    His recommendation is to leave the phone in for service to have the phone re-programmed by Apple, but that due to the high demand for iphone service at the moment they would probably elect to simply replace the phone instead.

     

     

    A related problem is that when switching from a wifi-connection to a 3G-connection (i.e. leaving the wifi catchment area) - the 3G symbol will show up but your phone will not automatically connect to the 3G network.  He argued that this was "normal" and even acceptable for iPhone... which led to a bit of an exchange of opinions regarding what is "acceptable"... never had that problem with other iPhones before. 

  • jonathanfromleeds Level 1 Level 1 (10 points)

    So - i've managed to get a replacement phone from the Trafford Center Apple Store, restored it from the cloud and so far, touch wood, it seems better....  The only problem is, it keeps asking me for some random guys apple ID password, oh that and it WIPED all my playlists when I plugged it into iTunes!!

     

    3 weeks into my life as an iPhone owner and so far it's been ****!  Things can only get better I assume.

     

    I work in IT, understand all OS's and software, Windows, Linux, Andriod, you name it, I understand it.  But when it comes to iTunes, i'm completely lost, it has a mind of its own!

  • vladetafromlondon Calculating status...

    same problem I am on three network have to reboot 4s to be able to use phone.

  • Doc_ Level 1 Level 1 (10 points)

    I ran into this problem too, shortly after purchasing my iPhone 4S.

     

    After a reboot the phone connected to 3G immediately and it hasn't been a problem since (about a week.)

  • SkyMatt Calculating status...

    therealikt wrote:

     

    It's supposed to be a bug in the comm center app, so doing anything that resets that app, sim pin, airplane mode, etc, should reset it.

     

    If you do a restore of the phone, make sure you tell itunes to setup as a new iphone, so it doesn't restore the bad comm center file

    That is great information I will take over to a different thread (https://discussions.apple.com/thread/3437795) that may directly relate to us (if you can read through those posts and confirm that it is the CommCenter app). In researching the CommCenter app, I have come up with a few questions:

    1. How does it go bad?
    2. Can it be repaired without jailbreaking?
    3. Is there another solution without starting from scratch...which is a bit painstaking?
  • OnRogersInToronto Calculating status...

    I have the exact same problem in Canada on Rogers.... so happy to hear it's just not me.  Apple store reset my phone yesterday and now they want me to come back to have the phone replaced.  Will see how it goes.

  • flamman Calculating status...

    I have the same issue with Tele2 Sweden. It drops signal completely from time to time even if the signal in that area is very good.

     

    Bought the phone online from Apple Store in Sweden. Upgraded/restored backup from a iPhone 4.

     

    Will try do disable PIN to see if that helps....

  • Doc_ Level 1 Level 1 (10 points)

    Your phone is being replaced?  How bad was it for you - how often did the signal drop?  Did your 3G icon disappear?

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