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sxberry Level 1 Level 1

I'm using OS X lion 10.7.2 and the search function within the Address Book (v6.1) has stopped working.

 

Also, when I click on a contact listed on the left, the detail of that contact does not appear on the right.

 

However, if I double-click on a contact on the left the correct details do pop up in a new window.

 

Anyone know the fix for this?

 

Thanks.

 

Simon


MacBook Pro, Mac OS X (10.7.2)
Solved by shep.mckee on Oct 25, 2011 1:57 PM Solved

Simon - Are you using iCloud and syncing your Contacts? I an similar issue that sounds just like yours:

  • search didn't work
  • selecting a contact on the left did not cause the righ to update)
  • doduble-click on a contact did pull up the correct information
  • and (for me) my contacts worked fine when navigated to iCloud in Safari

 

If you are syncing with iCloud, try this.

  1. Back up your Address Book. Close Address book.
  2. Navigate to System Preferences > iCloud, and un-check Contacts.
  3. You'll get a message about deleting/keeping contacts on your Mac. Select "Delete From Mac"
  4. Check Contacts in the iCloud preference panel - which should then start the processing of downloading all you contacts from iCLoud to your address book.

 

This worked for me -  hope it helps.

 

Regards, Shep

  • sxberry Level 1 Level 1

    Any advice on this? At a loss on what to do next.

     

    Simon

  • sokelly Level 1 Level 1

    I found the following worked.

    Delete the file in

    User>Library>Application support>Address book>'AddressBook-v22.abcddb'

    or similar fine name

    I found I also had to disable BusySync.

     

    This allowed me to search and open cards again.

     

    However, am still having irritating problems with duplicate cards.

     

    Sheila

  • sokelly Level 1 Level 1

    Sorry, should have said that you should quit Address book before doing this and also back it up by

     

    File>Export Address Book Archive

     

    And put it somewhere you can find it.

     

    Sheila

  • sxberry Level 1 Level 1

    Thanks for these responses Shiela but I think you are using an older OS. Mac OS X Lion does not have a Library folder in the Users area. And I cannot find a file called AddressBook-v22.abcddb (or similar) anywhere.

     

    Simon

  • shep.mckee Level 1 Level 1

    Lion does indeed have a Library folder - it is now hidden by default. From the Finder, hold down Option while using the Go menu.

    finder_go_menu.png

  • sokelly Level 1 Level 1

    I am using the latest version of Lion. Did you try a search for the file with Spotlight?

  • sxberry Level 1 Level 1

    Thanks for your help. I found the hidden Library folder - sneeky! But I'm afraid deleting the AddressBook-v22.abcddb did not work. After trying that I deleted both this file and the Configuration.plist to see if that worked but no luck I'm afraid.

     

    Any other suggestions?

     

    Simon

  • shep.mckee Level 1 Level 1

    Simon - Are you using iCloud and syncing your Contacts? I an similar issue that sounds just like yours:

    • search didn't work
    • selecting a contact on the left did not cause the righ to update)
    • doduble-click on a contact did pull up the correct information
    • and (for me) my contacts worked fine when navigated to iCloud in Safari

     

    If you are syncing with iCloud, try this.

    1. Back up your Address Book. Close Address book.
    2. Navigate to System Preferences > iCloud, and un-check Contacts.
    3. You'll get a message about deleting/keeping contacts on your Mac. Select "Delete From Mac"
    4. Check Contacts in the iCloud preference panel - which should then start the processing of downloading all you contacts from iCLoud to your address book.

     

    This worked for me -  hope it helps.

     

    Regards, Shep

  • sokelly Level 1 Level 1

    Hi Simon

    Sorry this didn't work for you. Did you try disabling BusySync?

    All the best

    Sheila

  • sokelly Level 1 Level 1

    PS I am using the latest version of Lion.

    S

  • sxberry Level 1 Level 1

    Thanks to everyone who has contributed here. Shep's answer worked. In fact step 3 fixed the problem immediately and I have decided not to turn iCloud back on for contacts. I'm in Zambia and my internet connection isn't always brilliant and I guess this may be a factor.

     

    I have now gone into iTunes and turned sync back on for contacts in there and ignored the messages saying I don't need to because iCloud is already doing it (which it no longer is!).

     

    Simon

  • sokelly Level 1 Level 1

    Hi Simon

    Delighted you got it sorted.

    Regards

    Sheila

  • daveejay Level 1 Level 1

    I had the same problem as Sheila but it's sorted thanks to Shep. Just expressing my gratitude here.

  • Shane Guthrie Level 1 Level 1

    Hi all

     

    I've had this problem twice in the past few weeks. Today, deleting <AddressBook-v22.abcddb> worked.

     

    Before that, I had deleted all the variations of <AddressBookMe.plist> from Preferences, didn't change the problems of display and search. Then I repaired permissions from Disk Utility, and Address Book didn't work properly after that either.

     

    I am reticent to turn off syncing with iCloud as the past few days have seen very poor internet speeds at my house. Perhaps that's a hint - something not completing a sync due to on/off internet service.

     

    Please everyone keep posting your experience of this. Hopefully we'll find a good solution.

     

    Shane

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