14 Replies Latest reply: Dec 6, 2012 7:52 AM by rdkushner
softheads Level 1 (0 points)

iPhone 4, attempted update v 4.3.5 to v 5

Windows 7 pro


Get the error "An error occurred while backing up this iPhone (-5000). Would you like to continue to update this iPhone? Continuing will result in the loss of all contents on this iPhone." Continue Cancel.


I hit cancel.


Did iTunes > Edit > Preferences > devices > deleted previous backup (as was suggested in a post) - no change

did computer reboot, - no change

restart iPhone - no change



iPhone 4, iOS 4.3.3