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tjwd20

Q: iphone 4s problem with airplay losing conection after few seconds ?????

i still have my old iphone 4 thats has got the ios 5 firmware on it which works fine also my ipad 2 works fine with the b & w zepplin air. the iphone 4s cutts off after a few seconds of playing, ive reset the iphone 4s and network. also updated the firmware on the zepplin with no joy still cutting off, can anyone help with this problem or does anyone have the same problem

iOS 5

Posted on Oct 19, 2011 2:00 PM

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Q: iphone 4s problem with airplay losing conection after few seconds ?????

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  • by GH02,

    GH02 GH02 Nov 14, 2011 8:33 AM in response to Pfanny
    Level 1 (0 points)
    Nov 14, 2011 8:33 AM in response to Pfanny

    I see the Views count is rapidly rising, as is my frustration. More often than not I can't get the airplay option to pop up on the iphone 4s without rebooting both the iphone and the Zeppelin Air, and if it does then I can only enjoy a few minutes of music before it cuts out. When it works it's excellent; the problem is it rarely works at all now. The Zeppelin is the most expensive ornament I've ever bought!

     

    The weird thing is it always works perfectly on my Parrot car kit, but then thats a bluetooth conection. Only being able to listen to music in the car is wearing a bit thin.  

  • by tbertran,

    tbertran tbertran Nov 14, 2011 8:43 AM in response to GH02
    Level 1 (10 points)
    Nov 14, 2011 8:43 AM in response to GH02

    The issue was not fixed by iOS 5.01 but it appears to have been fixed by the new firmwares on my Airport Base Station and on the Express (7.5.6 I believe it is).

    I tested it on 2 different set-ups and, each time, the Airport firware upgrade is what did the trick.

  • by svenfromkiel,

    svenfromkiel svenfromkiel Nov 14, 2011 8:56 AM in response to tbertran
    Level 1 (0 points)
    Nov 14, 2011 8:56 AM in response to tbertran

    @ tbertran:

    The problem is not solved at all. I've got an AirPortExpress with the latest firmware version 7.6. The AirPortExpress is configured to connect to an existing WLAN. However, the iPhone 4s is crashing the WLAN when using airplay on the iPhone. The WLAN collapses, consequently the AirPort Express unit disconnects, too (as the WLAN is offline). Please note, the whole setup works perferctly when using an ipod touch with airplay enabled. So there must be something wrong with the iPhone 4s...

  • by Tobias Horvath,

    Tobias Horvath Tobias Horvath Nov 14, 2011 8:58 AM in response to tbertran
    Level 1 (60 points)
    Nov 14, 2011 8:58 AM in response to tbertran

    tbertran wrote:

     

    The issue was not fixed by iOS 5.01 but it appears to have been fixed by the new firmwares on my Airport Base Station and on the Express (7.5.6 I believe it is).

    I tested it on 2 different set-ups and, each time, the Airport firware upgrade is what did the trick.

     

    I thought so, too, but it doesn't. Try to play some music for a while. Leave the range of your base station and return. Try to play it again, it's back to crashing.

  • by Joey Padden,

    Joey Padden Joey Padden Nov 14, 2011 9:16 AM in response to Tobias Horvath
    Level 1 (0 points)
    Nov 14, 2011 9:16 AM in response to Tobias Horvath

    ditto here, definitely not fixed. I am running 5.0.1 and 7.6.

     

    I made a genius bar appointment this saturday and went in. The genius said Apple knows about the problem, they have a new wireless chip in the iPhone4s that is likely the culprit, their bug tracking system has the bug with supporting diagnostic info etc. So... cross your fingers that a fix comes soon as they are officially aware of the problem.

  • by Phil from Clayfield,

    Phil from Clayfield Phil from Clayfield Nov 15, 2011 2:24 AM in response to Marc Berg
    Level 1 (0 points)
    Nov 15, 2011 2:24 AM in response to Marc Berg

    OK here is what I found out today whilst testing this out for several hours.  In a nutshell this problem appears to be problem with the 4S hardware.

     

    I restored my old iPhone 4 running IOS 5.0.1 and this combination of hardware and software worked as expected for several hours this afternoon without any issues.  I left the house for 15 minutes and was able to recommence playing music through my Zeppelin Air without a hitch upon my return.

     

    Swapped over to my 4S running IOS 5.0.1 and it wouldn't play through the speaker even though it said it was connected and playing but there was no sound coming through the Zeppelin.  I have managed to connect the 4S to the Zeppelin a few times but I have needed to restart my router, the Zeppelin Air and the 4S and then it wasn't guaranteed to work but I have had some success, if you can call that a success?

     

    Not sure if the issue is with the processor in the 4S but it definetly appears to be a harware issue, hopefully Apple can get to the bottom of this and fix the issue with a firmware update if not then we could possibly be seeing a recall of the 4S to rectify the hardware at fault.

  • by GH02,

    GH02 GH02 Nov 15, 2011 4:57 AM in response to Phil from Clayfield
    Level 1 (0 points)
    Nov 15, 2011 4:57 AM in response to Phil from Clayfield

    I just contacted Apple technical support and spoke to a very nice lady who had never heard of the problem. She transferred me to another very nice lady who also had no idea what i was talking about.

     

    I asked her for an email address for Apple Technical Support, and they said there wasn't one. This does not bode well!

  • by DirkAloha,

    DirkAloha DirkAloha Nov 15, 2011 11:32 AM in response to tjwd20
    Level 1 (0 points)
    Nov 15, 2011 11:32 AM in response to tjwd20

    My issue is that the new IOS 5.1 is not allowing me to use my Verizon MIFI with Facetime with either my iPhone 4S or iPad 2. I'm able to connect to the internet using my WIFI connection with Verizon MIFI but as soon as I use Facetime, I'm able to video chat for about a minute or two, then bam, the connection stops. When I try to connect to the internet, I no longer can connect. If I turn the WIFI off and on, the iDevice is no longer recognized by the Verizon MIFI, I get a message that the password is incorrect. I have to then turn off the the Verizon MIFI and only then will the iDevice connect seamslessly with the Verizon MIFI. I have never had an issue with the Verizon MIFI before I upgraded my devices to IOS 5.

    I also have a Clear iSpot device for my WIFI and it works fine. I can Facetime and surf the web where the Verizon MIFI couldn't. I believe the problem lies in the IOS 5 and how it deals with WIFI.

  • by kieranfromworthing,

    kieranfromworthing kieranfromworthing Nov 16, 2011 6:11 AM in response to GH02
    Level 1 (0 points)
    Nov 16, 2011 6:11 AM in response to GH02

    I have also contacted Apple and the problem they were supposedly not aware of. He advised for me to go into Apple Store to see if they can help and that they can potentially replace the 4S with a new one. However I feel that this wouldn't actually resolve the problem as I know numerous people as well as everyone in this thread with issues isolated to iPhone 4S. I wonder if it is a different wifi chip inside causing this? Will keep you all updated with any progress.

  • by wdowell1804,

    wdowell1804 wdowell1804 Nov 16, 2011 6:44 AM in response to kieranfromworthing
    Level 1 (5 points)
    Nov 16, 2011 6:44 AM in response to kieranfromworthing

    I have spent days trying to get to the route of the issue with my iPhone 4 S and my B&W Zeppelin Air. Thier support engeineers in the netherlands say theyre even prepared to come to my flat to investigate the issue, but it works flawlessly with my iPad and Mac and PC. It's just as soon as i try with the iphone 4S that's the end. it's a disaster.

     

    They tell me today that Apple IS aware of the issue - theyve had written infromation from Apple, and they are working at it apparently.

     

    Apple's support teams really need a memo so they dont spew ignorance out.


    If this is a hardware issue, then ill go insane as there is no Apple store in Belgium and any after pruchase support is a disaster. (said from bitter previous experience)

  • by wdowell1804,

    wdowell1804 wdowell1804 Nov 16, 2011 6:45 AM in response to GH02
    Level 1 (5 points)
    Nov 16, 2011 6:45 AM in response to GH02

    Apple really need to tighten up thier support staff  info. They are often ignorane of blatent issues. Why dont they get a memo to say it's being investiaged i dont know. it's depressing.

  • by U2SockMonkey,

    U2SockMonkey U2SockMonkey Nov 16, 2011 10:37 AM in response to tjwd20
    Level 1 (10 points)
    Nov 16, 2011 10:37 AM in response to tjwd20

    Well, this is semi-promising.  I just received a reply from the Apple Engineering asking for my iPhone 4S crash and console logs in response to the bug report I submitted last week.  I am sending them now.  Hopefully this will shed some light on the problem for them.

     

    Fingers crossed...

    Bob

  • by U2SockMonkey,

    U2SockMonkey U2SockMonkey Nov 16, 2011 5:03 PM in response to U2SockMonkey
    Level 1 (10 points)
    Nov 16, 2011 5:03 PM in response to U2SockMonkey

    Ok folks, so in the email that Apple sent me today, they asked for me to get the crash logs and the console output that occurs when the airplay issue happens.  So, I just opened up the iPhone config utility and opened the console.  Then, connecting to my iHome iW1, I saw a bunch of errors start popping up.  Here's a (rather large) snippet of one block of errors.  Notice the bolded areas.

     

    Nov 16 19:43:30 Bobs-iPhone SiriusXM[8352] <Warning>: SiriusXM 1.6 (iPhone; iPhone OS 5.0.1; en_US)

    Nov 16 19:43:30 Bobs-iPhone SiriusXM[8352] <Warning>: SiriusXM 1.6 (iPhone; iPhone OS 5.0.1; en_US)

    Nov 16 19:43:32 Bobs-iPhone SiriusXM[8352] <Warning>: Response - Stop

    Nov 16 19:43:32 Bobs-iPhone profiled[8348] <Notice>: (Note ) profiled: Idled.

    Nov 16 19:43:32 Bobs-iPhone profiled[8348] <Notice>: (Note ) profiled: Service stopping.

    Nov 16 19:43:33 Bobs-iPhone com.apple.mediaserverd[6669] <Notice>: 2011-11-16 07:43:33.372359 PM [AirTunes] Selecting AirPlay device 'iHome iW1 E52A9C' (A/V)

    Nov 16 19:43:34 Bobs-iPhone dataaccessd[53] <Notice>: 147af0|EAS|Error|connection died with error Error Domain=ASHTTPConnectionErrorDomain Code=502 "The operation couldnt be completed. (ASHTTPConnectionErrorDomain error 502.)" 0xdac06d0

    Nov 16 19:43:34 Bobs-iPhone dataaccessd[53] <Notice>: 147af0|EAS|Error|ASPingTask failed: Error Domain=ASHTTPConnectionErrorDomain Code=502 "The operation couldnt be completed. (ASHTTPConnectionErrorDomain error 502.)"

    Nov 16 19:43:34 Bobs-iPhone com.apple.mediaserverd[6669] <Notice>: 2011-11-16 07:43:34.749979 PM [AirTunes] Starting AirPlay device 'iHome iW1 E52A9C'

    Nov 16 19:43:34 Bobs-iPhone com.apple.mediaserverd[6669] <Notice>: 2011-11-16 07:43:34.750203 PM [AirTunes] Connecting to AirPlay device 'iHome iW1 E52A9C' at C8D5FEE52A9C@iHome\032iW1\032E52A9C._raop._tcp.local.%6, 1 of 3

    Nov 16 19:43:34 Bobs-iPhone com.apple.mediaserverd[6669] <Notice>: 2011-11-16 07:43:34.828748 PM [AirTunes] Connected  to AirPlay device 'iHome iW1 E52A9C' at 192.168.1.14:1024 (from 192.168.1.7:52830)

    Nov 16 19:43:35 Bobs-iPhone com.apple.mediaserverd[6669] <Notice>: 2011-11-16 07:43:35.908152 PM [AirTunes] Started AirPlay device 'iHome iW1 E52A9C'

    Nov 16 19:43:35 Bobs-iPhone wifid[28] <Error>: WiFi:[343183415.913198]: Client mediaserverd set type to background application

    Nov 16 19:43:37 Bobs-iPhone SiriusXM[8352] <Warning>: SiriusXM 1.6 (iPhone; iPhone OS 5.0.1; en_US)

    Nov 16 19:43:40 Bobs-iPhone SiriusXM[8352] <Warning>: Response - Stop

    Nov 16 19:43:41 Bobs-iPhone kernel[0] <Debug>: AppleBCMWLANNetManager::checkRealTimeTraffic(): set roam parameters: counters Rx:103 Tx:15627

    Nov 16 19:43:45 Bobs-iPhone com.apple.mediaserverd[6669] <Notice>: 2011-11-16 07:43:45.009561 PM [AirTunes] ### Keep alive taking too long to send

    Nov 16 19:43:47 Bobs-iPhone SiriusXM[8352] <Warning>: SiriusXM 1.6 (iPhone; iPhone OS 5.0.1; en_US)

    Nov 16 19:43:48 Bobs-iPhone SiriusXM[8352] <Warning>: SiriusXM 1.6 (iPhone; iPhone OS 5.0.1; en_US)

    Nov 16 19:43:50 Bobs-iPhone com.apple.mediaserverd[6669] <Notice>: 2011-11-16 07:43:50.150749 PM [AirTunes] ### Keep alive taking too long to send

    Nov 16 19:43:51 Bobs-iPhone lockdownd[21] <Error>: 2fff1000 __handle_watcher_service_start_block_invoke_1: Stopping heartbeatservice for host 30183334-690578287212287296

    Nov 16 19:43:51 Bobs-iPhone lockdownd[21] <Error>: 2fff1000 kill_host_connections: Closing 0x283830 host 30183334-690578287212287296 for pid 8334, our fd=17, their fd=4

    Nov 16 19:43:51 Bobs-iPhone lockdownd[21] <Error>: 2fff1000 kill_host_connections: Closing 0x2b8d00 host 30183334-690578287212287296 for pid 8337, our fd=18, their fd=4

    Nov 16 19:43:51 Bobs-iPhone lockdownd[21] <Error>: 2fff1000 kill_host_connections: Closing 0xc688bd0 host 30183334-690578287212287296 for pid 8332, our fd=10, their fd=8

    Nov 16 19:43:51 Bobs-iPhone com.apple.mobile.lockdown[21] <Notice>: Could not shutdown SSL connection: -9806

    Nov 16 19:43:51 Bobs-iPhone SpringBoard[15] <Warning>: Error: Connection interrupted

    Nov 16 19:43:54 Bobs-iPhone lockdownd[21] <Error>: 2fff1000 __handle_watcher_service_start_block_invoke_1: Stopping heartbeat service for host 30188737-99976244834713128

    Nov 16 19:43:54 Bobs-iPhone com.apple.mobile.lockdown[21] <Notice>: Could not shutdown SSL connection: -9806

    Nov 16 19:43:55 Bobs-iPhone com.apple.mediaserverd[6669] <Notice>: 2011-11-16 07:43:55.298552 PM [AirTunes] ### Keep alive taking too long to send

    Nov 16 19:43:57 Bobs-iPhone SiriusXM[8352] <Warning>: Failed To start

    Nov 16 19:43:59 Bobs-iPhone com.apple.mediaserverd[6669] <Notice>: 2011-11-16 07:43:59.364100 PM [AirTunes] ### AirPlay device 'iHome iW1 E52A9C' set-volume error: -6722/0xFFFFFFFFFFFFE5BE

    Nov 16 19:44:00 Bobs-iPhone com.apple.mediaserverd[6669] <Notice>: 2011-11-16 07:44:00.417905 PM [AirTunes] ### Keep alive taking too long to send

    Nov 16 19:44:05 Bobs-iPhone com.apple.mediaserverd[6669] <Notice>: 2011-11-16 07:44:05.560462 PM [AirTunes] ### Keep alive taking too long to send

    Nov 16 19:44:07 Bobs-iPhone SiriusXM[8352] <Warning>: Failed To start

    Nov 16 19:44:10 Bobs-iPhone com.apple.mediaserverd[6669] <Notice>: 2011-11-16 07:44:10.697487 PM [AirTunes] ### Keep alive taking too long to send

    Nov 16 19:44:13 Bobs-iPhone SiriusXM[8352] <Warning>: SiriusXM 1.6 (iPhone; iPhone OS 5.0.1; en_US)

    Nov 16 19:44:15 Bobs-iPhone com.apple.mediaserverd[6669] <Notice>: 2011-11-16 07:44:15.839057 PM [AirTunes] ### Keep alive taking too long to send

    Nov 16 19:44:17 Bobs-iPhone SiriusXM[8352] <Warning>: SiriusXM 1.6 (iPhone; iPhone OS 5.0.1; en_US)

    Nov 16 19:44:18 Bobs-iPhone UserEventAgent[12] <Warning>: Unable to cancel system wake for 2011-11-16 19:44:08 -0500. IOPMCancelScheduledPowerEvent() returned 0xe00002c2

    Nov 16 19:44:18 Bobs-iPhone UserEventAgent[12] <Warning>: Unable to cancel system wake for 2011-11-16 19:44:08 -0500. IOPMCancelScheduledPowerEvent() returned 0xe00002c2

    Nov 16 19:44:19 Bobs-iPhone com.apple.mediaserverd[6669] <Notice>: 2011-11-16 07:44:19.381827 PM [AirTunes] ### AirPlay device 'iHome iW1 E52A9C' set-volume error: -6722/0xFFFFFFFFFFFFE5BE

    Nov 16 19:44:20 Bobs-iPhone com.apple.mediaserverd[6669] <Notice>: 2011-11-16 07:44:20.978848 PM [AirTunes] ### Keep alive taking too long to send

    Nov 16 19:44:23 Bobs-iPhone UserEventAgent[12] <Warning>: Unable to cancel system wake for 2011-11-16 19:44:08 -0500. IOPMCancelScheduledPowerEvent() returned 0xe00002c2

    Nov 16 19:44:23 Bobs-iPhone com.apple.mediaserverd[6669] <Notice>: 2011-11-16 07:44:23.723465 PM [AirTunes] ### Error with AirPlay device 'iHome iW1 E52A9C': 65/0x41

    Nov 16 19:44:23 Bobs-iPhone com.apple.mediaserverd[6669] <Notice>: 2011-11-16 07:44:23.724253 PM [AirTunes] Quiescing device 'iHome iW1 E52A9C'

    Nov 16 19:44:23 Bobs-iPhone com.apple.mediaserverd[6669] <Notice>: 2011-11-16 07:44:23.725619 PM [AirTunes] Deselecting AirPlay device 'iHome iW1 E52A9C'

    Nov 16 19:44:23 Bobs-iPhone com.apple.mediaserverd[6669] <Notice>: 2011-11-16 07:44:23.725696 PM [AirTunes] Restoring quiesced device 'iHome iW1 E52A9C' after deselect

    Nov 16 19:44:23 Bobs-iPhone com.apple.mediaserverd[6669] <Notice>: 2011-11-16 07:44:23.725734 PM [AirTunes] Stopping AirPlay device 'iHome iW1 E52A9C'

    Nov 16 19:44:26 Bobs-iPhone com.apple.mediaserverd[6669] <Notice>: 2011-11-16 07:44:26.756618 PM [AirTunes] ### Timed out waiting to stop...see <radar:8506433>

    Nov 16 19:44:26 Bobs-iPhone mediaserverd[6669] <Error>: 19:44:26.800 <0x3ef16ce8> AQMEIOManager::FindIOUnit: error '!dev'

    Nov 16 19:44:27 Bobs-iPhone SiriusXM[8352] <Warning>: Failed To start

    Nov 16 19:44:31 Bobs-iPhone kernel[0] <Debug>: AppleBCMWLANNetManager::checkRealTimeTraffic(): --set roam parameters: counters Rx:103 Tx:16484 FLow Control

    Nov 16 19:44:31 Bobs-iPhone kernel[0] <Debug>: AppleBCMWLANNetManager::checkRealTimeTraffic(): now 187108.788930 num entries 4

    Nov 16 19:44:33 Bobs-iPhone com.apple.mediaserverd[6669] <Notice>: 2011-11-16 07:44:33.891603 PM [AirTunes] ### AirPlay device 'iHome iW1 E52A9C' keep-alive error: 60/0x3C

    Nov 16 19:44:33 Bobs-iPhone com.apple.mediaserverd[6669] <Notice>: 2011-11-16 07:44:33.891854 PM [AirTunes] ### AirPlay device 'iHome iW1 E52A9C' teardown error: 32/0x20

    Nov 16 19:44:33 Bobs-iPhone com.apple.mediaserverd[6669] <Notice>: 2011-11-16 07:44:33.891991 PM [AirTunes] Disconnected from 192.168.1.14:1024 (from 192.168.1.7:52830)

    Nov 16 19:44:33 Bobs-iPhone com.apple.mediaserverd[6669] <Notice>: 2011-11-16 07:44:33.892164 PM [AirTunes] Stopped AirPlay device 'iHome iW1 E52A9C'

     

    Hopefully this info will help them.

    Bob

  • by kieranfromworthing,

    kieranfromworthing kieranfromworthing Nov 17, 2011 1:43 AM in response to U2SockMonkey
    Level 1 (0 points)
    Nov 17, 2011 1:43 AM in response to U2SockMonkey

    Awesome research! Hopefully this helps them in determining the cause of the problem.

     

    I'm still having the same problems as before, however the problem is that the iPhone 4S keep dropping the network that the AirPlay speakers are connected to... which will obviously result in audio stopping. Every time audio stops, if I go into Settings and Wifi the iPhone has booted me off the network and joined another one in the process.

     

    This as mentioned by numerous other people on this thread is SPECIFIC to the iPhone 4S and doesn't happen on other iPhone's, iPod touch's or iPad's, running the exact same software version? I have just double double checked this, as usually this would be router specific but in this case it certainly isn't.

  • by sp00led,

    sp00led sp00led Nov 17, 2011 7:57 AM in response to kieranfromworthing
    Level 1 (0 points)
    Nov 17, 2011 7:57 AM in response to kieranfromworthing

    I have a linksys E4200 runing 1.0.3 firmware, Airport express, iPhone4S 5.0, and macbook pro. I first noticed that when I went to use airfoil to play music from a web browser to my AE it crashed the wifi. I quit all the apps and the wifi came back. Then I noticed I couldn't play music in itunes over airplay. Same symptoms, it says connecting to AE and crashes the wifi.

     

    I tried from my 4S and it does the same thing. I then noticed on my ethernet win7 box when it crashes the wifi the linksys E4200 is flashing and I have no internet. It's taking the entire router or LAN down.

     

    Doesn't matter if I use airfoil, itunes, or music app on the 4S it crashes.

     

    If I reboot the airport express I can generally play music just fine from my phone or laptop. If you leave the wifi network and try to connect later it will just hang and crash the wifi.

     

    So weird because everything worked great for the past month or so I've owned this iPhone4 and I had no issues for years before that. The only change I've made to the wifi is I updated from 1.0.2 to 1.0.3 and while it was around the time of the problem I think it was a conicidence.

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