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I have no sound after iOS 5 update

So here is the problem...

iOS 5 is released, great! I download install backup etc. everything is still great and iOS 5 is working perfectly. Two days later I lose all sound. No audio playback, no button noises, no locking click... Nothing. The volume buttons on the side of the phone no longer work, if I try to play a video or song there is no audio, nor is there a volume bar to slide the volume up and down even as the song/video plays. Weird. What's worse I don't even know when people are ringing me.

Ways I have tried to resolve the issue:

Switching the silent switch on and off a few of times. Turning off the phone. Restart, all unsuccessful. Then I tried restoring factory settings, still no sound. Finally I bit the bullet and did a restore via iTunes. This also did not work at first. Then and hour later sound begun to work again??? Success? No two days later guess what happend again. No sound. I had a play with the cloud settings this time and decided to turn off the OTA (over the air) back up to iCloud feature, an hour later sound??? Weird.

19th October 2011 (this evening) I lost sound again for no apparent reason. Can't be sure if it is or is not a hardware problem or software issue as during the writing of this topic the sound has come and gone three times. I have sent an email to Apple customer services detailing the issue stated above along with my direct contact details and the request for any advice on the issue but as of yet I have received no reply. That was two days ago.

If any body has the same problem could you simply post "same"

If you have found a resolution please feel free to use as much detail as possible to describe what the underlining fault is, and if at all; there is a way to rectify it.

Regards Chris F

iPhone 4, iOS 5

Posted on Oct 19, 2011 2:00 PM

112 replies

Loaffy

Level 1

0 points

Oct 24, 2011 6:35 PM in response to NorthLondonChris

I really doubt this is a hardware issues since it happened to all of us as soon as we upgraded to ios5.

Downgrading to 4.3 resolves the issue fyi

DFL8

Level 1

10 points

Oct 24, 2011 8:02 PM in response to TomVandeeven

I went to a friend of mine who owns a cell phone repair. He changes my speaker (took 5min) and now I'm back up and running with no issues. I had the same symptoms as you TomVandeeven. I did not touch any of my software.

Oct 26, 2011 9:16 AM in response to melindafromopelika

Update. It worked for me, it just takes a while for it to come back on. Fingers crossed.

Oct 26, 2011 2:55 PM in response to NorthLondonChris

same here. updated wife's iphone 4 last night to ios 5 and now no sound for music but sound is ok in apps and alerts. definitely not a hardware issue if it only showed its ugly head after the update to ios 5.

Oct 27, 2011 9:30 AM in response to NorthLondonChris

Same here. I noticed the problem when I was taking a picture with the camera and I didn't hear the usual camera sound.

- I couldn't listen to any audio using Music app using built-in speakers. Volume control is not visible.

I read another thread about an issue with a setting (see below) not working...

Sounds > Ringer and Alerts > Change with Buttons.

It was ON. I turned it OFF and strangely everything worked fine!

- I can now listen to my podcasts via Music app.

- It works for other apps (i.e. Net radio app) too.

Issue solved!

p.s. For those who wanted a way to make the camera take pictures quietly, this bug is a 'feature'!

Oct 27, 2011 9:50 AM in response to TimothyLee

Sorry... spoke too soon. The issue came back. 😢

How do I delete my post? 😕

Oct 27, 2011 2:35 PM in response to brandonmm

another thing that does not work which i think is somewhat related, double tap the home button to show running apps or previously run apps, swipe once to the right to show the music player controls, player controols don't work.

Oct 28, 2011 10:24 AM in response to NorthLondonChris

I've been battling the same issue since I updated on 10/13.

Here's what I know and have tried:

Sounds and volume controls work with headphones or Bluetooth connection
Sound will work when I manually adjust the Ringers and Alerts slider in Settings>Sounds
Sound will work while in speakerphone mode (additional sounds from apps and the keyboard will play, too, when on a call over speakerphone)
I can adjust the speaker volume slider bar with the buttons, but only after I have first adjusted the slider on the screen. It does not play the sound when adjusting up and down with the buttons, but the slider does move
Occasionally, sound (ringer, keyboard click) will play out-of-the-blue, but then will not work right afterwards.
I have tried inserting the Apple headphones and removing a few times to see if I could "release" headphone mode - nothing.
I have tried compressed air to help release any debris - nothing
I have erased and reset my phone, then restored - nothing

This is maddening. I use my phone (iPhone 4) for pretty much everything from music, streaming podcasts, gaming, email, sms, etc... just like everyone. You realize how frustrating it is not to have any sound - really quickly.

This is clearly an ios5 software issue.

Oct 28, 2011 6:14 PM in response to brandonmm

found a fix for my issue with no sound in music app. remove all songs via itunes, reboot phone (don't know if necessary but did it anyway), then add songs back via itunes.

Oct 29, 2011 7:07 PM in response to NorthLondonChris

If you press the home button until voice control comes up, then hit cancel. This will restore all sounds 🙂

Eye_3mac

Level 1

8 points

Oct 30, 2011 2:11 AM in response to NorthLondonChris

Hi! I have also noticed this bug on my iPhone 4 after updating to iOS5. Over earphones everything works correctly but over the internal speakers, it sometimes doesn't work😠

Sometimes it works after an indefinite time again or if I put in the earphones for more than a minute and than unpin the earphones😕. Hopefully Apple fix this bug in the next update…

Oct 30, 2011 6:11 AM in response to Misshelle

Not!

rdj

Level 1

15 points

Oct 30, 2011 6:13 AM in response to brandonmm

You may only need to delete and reinstall an app or two.

I had the same trouble, in this case, sounds within Words with Friends stopped abruptly. (They were initially present after the iOS update.) Sounds within other apps and generally on the iPad were fine.

Toggling sounds in Settings didn't help, neither did rebooting the iPad. Deleting and re-installing Words with Friends resolved the issue for me.

oppsoueu

Level 1

0 points

Nov 3, 2011 5:11 PM in response to NorthLondonChris

Same thing here.

Can't belive Apple didn't issue a single word about it. This is affecting lots of users around the World, including iPad users...

I heard that they are working on the battery issue on iPhone4S + iOS 5.0.1 (a beta version has been just released). Hope they include a fix to this annoying bug...

Volume buttons do work, and sound comes and goes according to the "will" of the operating system.

Nov 4, 2011 4:37 PM in response to NorthLondonChris

Ok. To fix your sound on your ringtones/alerts, simply locate the button above the volume control on the side. If it is on orange, push it up and boom! sound! I about fell out when the guy at apple told me that! hahaha sound is back on!

I have no sound after iOS 5 update