When does Apple confirm their problem with the firmware 1.1 on 5g ipods???

got the sam problem with the firmware thing
cept on the 60gig ipod
frustrating!!!!!!

I have the same problem with my Ipod ( the sound cuts out after 30 seconds) as well I have done all of the troubleshooting tips and now I cant watch my class lectures anymore because the sound cuts out. I have been wasting many hours troubleshooting the Ipod and trying to get it to work I have to go back to my digital recorder, and I am behind because of this. The reliability of ipods has gone way down. I was so convinced in buying an Imac G5 because my friend has a g4 book and talks about how wonderful it is, but since my ipod has been giving me problems I am going to really have to think about that now, especially if I cannot get it fixed. thats too much money to spend on somthing thats going to be useless to me. The same may happen with the G5.

I have the same problem with my Ipod ( the sound cuts
out after 30 seconds) as well I have done all of the
troubleshooting tips and now I cant watch my class
lectures anymore because the sound cuts out.

Here are some possible solutions:

1) If you installed the 1.1 updater, go back to 1.0. You'll lose your data from the iPod but not from iTunes and you can re-sync afterwards.

a) Uninstall the 1.1 updater from your computer.
b) Install 1.0 from the CD that came with your iPod.
c) Plug in your iPod.
d) Run the 1.0 updater.
f) Select 'restore'.
g) Follow instructions.
h) Resync with iTunes.


2) Stick to mpeg-4 encoding. If your video is encoded using h264, make sure you encode it with mpeg-4. Most implementations of h264 encoding aren't stable at the moment. Only Quicktime Pro does this consistently right now (but it's as slow as treacle doing the conversion).

I have bought my 30GB iPod Video just 3days ago, and it tried to upgrade the ipod updater to 1.1.
I have updated my ipod without a problem. And I had also updated to latest version of iTunes.

Itunes had given error few times and closed itself while optimizing photos before transfering them to ipod. I have sorted out that it was due to my photo folder being over 2GB's, than started importing them in smaller portions by adding a new folder each time. Afterwords, photos and pictures copied to iPod without problems.(but i have to add, i have received a nonsense error like 'itunes cant write to folder or something)

After a bit of dazzling and struggling i was able to play videos and music as well. But after few seconds iPod screen frozen and i wasnt able to do anything. I have reboot it, and tried to change songs, and after few songs, the screen frozen again, wheel was not functioning but funny part, music was still playing. I got online and checked the forums and seen other people having those problems after upgrading to new firmware. I have uninstalled the 1.1 firmware and installed the one on CD, and I have also downgraded my version of iTunes as well. Now things seems to work all fine.

I just don't get why apple withdraws this buggy problametic version of firmware, they will drive more users go mad and not every computer/iPod user would figure out why it happened themselves...

One more thing I have to add. Why I am also having hard to understand why each version of iTunes started consuming unbelievedable amount of RAM on computer. I have 1.4Mhz centrino with 512 RAM, and the sound distorts(slows down) over iTunes when start copying files from DVD. Or it cause errors and shutdowns 'on optimizing photos' stage on iTunes when i try to copy photos to my iPod. I don't think 1.4Mhz and 512mb ram shall be called as low resource simply to use iTunes. They really need to retest, debug and optimize their software. And immediately, remove that 1.1 firmware from apple.com until they resolve the bugs and error inside it.

Don't be put off by what the person on the phone at Apple support tells you. You can be certain that with the number of complaints here on the forums about this issue that the forum Hosts (Mods) will have gleaned a lot of information and forwarded it to the appropriate people.

Apple traditionally does not respond to these software issues until they have a fix. For those that have been around here for a while, witness the chk dsk and smart playlist issues. Apple never responded directly, the Customer Support had no useful info to give out, but the issues were fixed. Not within the time frame some people expected, but they were fixed.

I would expect the same thing to happen with this latest issue, but if you're expecting an fix "overnight", you may be disappointed.

I think they fixed it. I just updated my ipod with it and it never froze yet. I hope it stay's that way

I updated the day the firmware upgrade came out-not a single issue.
No problems with video or audio.

Same here. Videos converted to MPEG-4 and in a few cases H.264 using Quick Time Pro. No stalling, stopping or loss of audio.

I updated the day 1.1 came out, have had absolutely no issues with videos ripped using 1.0 & new videos ripped with 1.1.

Here are some possible solutions:

1) If you installed the 1.1 updater, go back to 1.0. You'll lose your data from the iPod but not from iTunes and you can re-sync afterwards.

a) Uninstall the 1.1 updater from your computer.
b) Install 1.0 from the CD that came with your iPod.
c) Plug in your iPod.
d) Run the 1.0 updater.
f) Select 'restore'.
g) Follow instructions.
h) Resync with iTunes.

i tried this but same error came up with the firmware disk read error
screw this im just sending it in

I'd say a very small minority of people who updated to 1.1 with 60gb 5g ipods went away unscathed.

I know I have plenty of problems watching videos now that had no problem before.

If I pay 400 dollars for something like this, I expect an overnight fix, or at least some acknowledgement.

"I know I have plenty of problems watching videos now that had no problem before."

What software and format (Standard not file extension) did you use to convert your videos? I bet H.264.

all you have to do is call apple ask for a manager and go from there, when calling tech support the guy on the phone really does not care about the problem but if you go straight to the manager the feedback actually goes somewhere and yes I do know that this works

be smart and not post here where no apple employees read these boards . instead leave your feedback here at the link below thats your onyl hope of being heeard.

http://www.apple.com/feedback/ipod.html

GFF

"I'd say a very small minority of people who updated to 1.1 with 60gb 5g ipods went away unscathed"

There is a major problem with this new updater and the ability to playback videos encoded with some 3rd party software. That is a given, and we can see that with the number of posts here in this forum.

However, where is your evidence to make that claim?

"I expect an overnight fix, or at least some acknowledgement"

You are not going to get either. Apple traditionally does not respond to or acknowledge this type of problem until they have a fix. I'm not saying I agree with this policy, but that's just the way it is. As regards an 'overnight fix', I doubt you're going to get that either. The last time there was a major flaw in the updater, it was around 6/7 months before a new one was released that fixed the error.

I have no insider knowledge but I've been around here long enough to know how Apple deals with these things.

And Apple do read these forums. This is taken from the Apple Discussions Help and Terms of Use.

"Apple Hosts:
Hosts are Apple Employees who focus on:
Gathering technical feedback that will be forwarded to the appropriate Apple group.
Identifying possible content for Knowledge Base"

Apple Hosts are the forum Moderators.