My tv purchases are not showing up under 'Purchased' on any device

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My tv purchases are not showing up under 'Purchased' on any device

I have purchased three television shows this week using my Apple TV- after being told the purchase was successful, the tv show disappears. The Apple TV only gives me the option to purchase the show again. The shows are not showing up under 'Purchased' on my Apple TV, iPhone, or MacBook Pro. The only place I can find the shows is under purchase history on my iTunes account- I am still being charged. Anyone else having this issue?

AppleTV 2, iOS 5

Posted on Oct 19, 2011 3:21 PM

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Answer 1

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Winston Churchill

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Oct 19, 2011 3:23 PM in response to joshua43

Welcome to the Apple Community.

Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.

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Answer 2

joshua43 Author

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Oct 19, 2011 3:28 PM in response to Winston Churchill

Thanks, I went ahead and reported the problem for each show- I just thought it would be helpful to throw it out here for discussion as well.

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Answer 3

Oct 19, 2011 6:18 PM in response to joshua43

I am actually having this exact same problem. I purchased a season pass (all episodes for the season are currently available) on my Apple TV but I can't access them on any device. I planned to report a problem with iTunes if they weren't working after the current iTunes order on my account is finalized. I just thought I'd check in here to see if anyone else had the problem. Looks like I wasn't alone!

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Answer 4

Oct 20, 2011 3:02 AM in response to joshua43

I am also having the same exact problem. Put in a ticket with Apple 2 days ago when I first noticed the problem. No one has contacted me reagarding this, and you can't get anyone on the phone!!! So frustrating!!! I went back and put in a dispute for all episodes that charged me and I was never allowed to watch, some season passes others were single episodes. All in all Apple owes me about $150 as of now. We are an Apple family, love their products, but this is ridiculous!!! Glad I'm not the only frstrated party, hoping there is some resolve. Really would like to get what I paid for!!!!!

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Answer 5

Ruth22

Level 1

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Oct 20, 2011 6:51 AM in response to joshua43

I have the same problem since this Mon and currently have 10 episodes (from various season pass) that I am not able to view. Still waiting for Apple"a response.

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Answer 6

Oct 20, 2011 7:42 AM in response to joshua43

Join us here https://discussions.apple.com/thread/3389813?tstart=0 for the larger thread on this subject and chime in. You aren't remotely alone in this.

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Answer 7

Oct 20, 2011 8:26 AM in response to joshua43

I'm having the same problem, purchased walking dead and it is not showing up on apple tv.

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Answer 8

Oct 20, 2011 8:29 AM in response to joshua43

You may have to wait a few days at busy times, this is quite usual, Apple do get around to responding to all your problems.

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Answer 9

Oct 20, 2011 11:25 AM in response to DaSillyGoose

I believe this issue has been corrected by Apple. Check your purchases and see if the missing TV Shows are available now. Mine just started showing up.

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Answer 10

Dec 19, 2011 2:28 PM in response to joshua43

Same problem for me with The League season pass. Purchase on Apple TV, but it's not showing up in purchase history, nor can I access it via any other device.

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