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slider does not work

My slider does not work and it powers off (it is fully charged). I have pressed the home and power button to reset..doesn't fix the problem. Hooked it up to itunes to restore, upload new version...doesn't fix the problem. Anything else before I call Apple? Thanks for your help.

iPod touch, 2nd generation

Posted on Oct 19, 2011 11:07 PM

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11 replies

Oct 22, 2011 1:08 PM in response to remus10

Try to delete the ipsw firmware file, to make iTunes download a new copy, in case the one stored on your computer is defective. Then try again to set it up "as new device". If this does not help, you might have to get it serviced.


Rename, move, or delete the iOS software file (.ipsw)


iTunes uses "ipsw" files to restore your iPod or iPhone. If those files are unusable, then try deleting them, renaming them, or moving the file to a different directory. This will cause iTunes to download a new copy of the IPSW. When a restore issue is specific to a user, it is likely due to an unusable .ipsw file. If removing the .ipsw file does not resolve a user-specific restore issue, then the issue is caused by other user-specific security software settings or iTunes preferences. Creating a new user will also cause new .ipsw restore files to be downloaded in the new user. You can find the ".ipsw" files in these locations:

Mac OS X

iPhone
~/Library/iTunes/iPhone Software Updates
iPad
~/Library/iTunes/iPad Software Updates
iPod touch
~/Library/iTunes/iPod Software Updates
Note: The tilde "~" represents your Home directory.


Windows XP

iPhone
C:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPhone Software Updates
iPad
C:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPad Software Updates
iPod touch
C:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPod Software Updates
Note: If you don't see the Application Data folder, you may need to show hidden files.


Windows 7 and Vista

iPhone C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPhone Software Updates
iPad C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPad Software Updates
iPod touch C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPod Software Updates
Note: If you don't see the AppData folder, you may need to show hidden files.


Oct 22, 2011 2:49 PM in response to Ingo2711

Thanks Ingo2711, I tried your suggestion and the slider still does not work (both on the bottom and on top). When I press the Home button a couple of times, I do get the music buttons but I have a bad feeling that the screen is not responsive. Is this something that I can fix my self (take apart and replace something)?

Oct 23, 2011 12:04 PM in response to remus10

Are you using any protective film on your screen?
To find out if your screen is unresponsive, bring up the calculator and turn it to landscape, to have more keys to try.

If your screen does not respond to your touch at all regions, you'll have to get it serviced. Apple can do that for you, check your options here: Apple - Support - Service Answer Center and Apple - Support - iPod - Repair pricing

You will also find 3rd party repair service if you search the Internet.

Oct 23, 2011 5:41 PM in response to Ingo2711

Ingo2711, no, I do not have a screen protector on it. I think it is the screen digitizer - I have found replacements on ebay. Also wondering if the battery needs to be replaced b/c it is fully charged and may work for a few minutes and then turns off. I can turn it on a couple of times with the home button or power button, but then after a few mintues, nothing turns on. Would this mean I need a new battery? and if so, is this something I can do or get it serviced) it is a 2nd generation and I'm wondering if it is not worth to it to pay for these repairs. Save and buy an Iphone 4 or 4s. What do you think? Thanks for all your help.

slider does not work

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