11 Replies Latest reply: Nov 5, 2011 1:10 PM by remus10
remus10 Level 1 Level 1 (0 points)

My slider does not work and it powers off (it is fully charged).  I have pressed the home and power button to reset..doesn't fix the problem.  Hooked it up to itunes to restore, upload new version...doesn't fix the problem.  Anything else before I call Apple?  Thanks for your help.

iPod touch, 2nd generation
  • Ingo2711 Level 7 Level 7 (20,220 points)

    Did you try to set it up "as new device" without using the backup afterwards, in case it contains corrupt data?

  • remus10 Level 1 Level 1 (0 points)

    How do you do that again?

  • Ingo2711 Level 7 Level 7 (20,220 points)
  • remus10 Level 1 Level 1 (0 points)

    I tried it and it didn't work, anything else?? This is frustrating

  • Ingo2711 Level 7 Level 7 (20,220 points)

    Try to delete the ipsw firmware file, to make iTunes download a new copy, in case the one stored on your computer is defective. Then try again to set it up "as new device". If this does not help, you might have to get it serviced.


    Rename, move, or delete the iOS software file (.ipsw)


    iTunes uses "ipsw" files to restore your iPod or iPhone. If those files are unusable, then try deleting them, renaming them, or moving the file to a different directory. This will cause iTunes to download a new copy of the IPSW. When a restore issue is specific to a user, it is likely due to an unusable .ipsw file. If removing the .ipsw file does not resolve a user-specific restore issue, then the issue is caused by other user-specific security software settings or iTunes preferences. Creating a new user will also cause new .ipsw restore files to be downloaded in the new user. You can find the ".ipsw" files in these locations:

    Mac OS X

    iPhone~/Library/iTunes/iPhone Software Updates
    iPad~/Library/iTunes/iPad Software Updates
    iPod touch~/Library/iTunes/iPod Software Updates
    Note: The tilde "~" represents your Home directory.


    Windows XP

    iPhoneC:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPhone Software Updates
    iPadC:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPad Software Updates
    iPod touchC:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPod Software Updates
    Note: If you don't see the Application Data folder, you may need to show hidden files.


    Windows 7 and Vista

    iPhoneC:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPhone Software Updates
    iPadC:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPad Software Updates
    iPod touchC:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPod Software Updates
    Note: If you don't see the AppData folder, you may need to show hidden files.


  • remus10 Level 1 Level 1 (0 points)

    Thanks Ingo2711, I tried your suggestion and the slider still does not work (both on the bottom and on top).  When I press the Home button a couple of times, I do get the music buttons but I have a bad feeling that the screen is not responsive.  Is this something that I can fix my self (take apart and replace something)?

  • Ingo2711 Level 7 Level 7 (20,220 points)

    Are you using any protective film on your screen?
    To find out if your screen is unresponsive, bring up the calculator and turn it to landscape, to have more keys to try.

    If your screen does not respond to your touch at all regions, you'll have to get it serviced. Apple can do that for you, check your options here: Apple - Support - Service Answer Center and Apple - Support - iPod - Repair pricing

    You will also find 3rd party repair service if you search the Internet.

  • Mac Medic (be@MacOSG.com) Level 6 Level 6 (17,290 points)

    Your screen digitizer is bad and needs to be replaced.


    Basic troubleshooting steps  






    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

    In Memory of Steve Jobs
  • remus10 Level 1 Level 1 (0 points)

    Ingo2711, no, I do not have a screen protector on it.  I think it is the screen digitizer - I have found replacements on ebay.  Also wondering if the battery needs to be replaced b/c it is fully charged and may work for a few minutes and then turns off.  I can turn it on a couple of times with the home button or power button, but then after a few mintues, nothing turns on.  Would this mean I need a new battery?  and if so, is this something I can do or get it serviced) it is a 2nd generation and I'm wondering if it is not worth to it to pay for these repairs.  Save and buy an Iphone 4 or 4s.  What do you think?  Thanks for all your help.

  • Ingo2711 Level 7 Level 7 (20,220 points)

    If you're planing to buy an iPhone, save the money to get the phone.

  • remus10 Level 1 Level 1 (0 points)

    Okay, I have replaced the screen digitizer and it still does not work.....any other suggestions??  Thanks for your time.