Previous 1 9 10 11 12 13 Next 428 Replies Latest reply: Oct 7, 2014 2:54 AM by carolinefromleicester Go to original post Branched to a new discussion.
  • hamletfromlong beach Level 1 Level 1 (0 points)

    I had the same issue with the iPhone 4s - during the initial restore from back-up using iCloud it would lose the Internet connection after 2 hours, 3 hours, and then 45 minutes, with me having to restart the whole process over each time, so after almost 6 hours of trying, I took it to the apple store and for the first time in my long history with apple I was disappointed with their 'genius' bar. They said that it was probably because I had too many devices running on my wifi or I was picking up interference from other routers close by. I told him that I've never had issues before and he persisted with his analysis, so I returned the phone and three days later bought another iPhone 4s and I had zero issues with it holding on to the wifi signal - it restored from back-up using iCloud for over 4 hours and never dropped the signal, all using that same router that supposedly had too many devices or was being interfered with. So, to me it seems like there was an issue with that iPhone and not necessarily with my router. Maybe Apple needs to receive more iPhone 4s returns in order to realize that there's an issue worth addressing?

     

    Please note though that if you decide to follow this same course of action that 1) there's the chance that it won't have the same results as it did for me if you end up with another 'bad' iPhone, 2) you will need to go to get your old phone - in my case the 3GS - reactivated at the AT&T& store (if you have AT&T, not sure about others) and 3) you will need a new sim card to do so, which the AT&T store wanted to charge me $25 for! But the apple store gave to me at no charge, so be sure to ask for one before heading over to the AT&T store to get your old phone up and running again. Of course, you could also ask to exchange your iPhone 4s on the spot, but that's assuming they have any in stock!

     

    Well, good luck! And Apple if you are reading this, please consider looking into this since based on my experience the issue was not my router but a particular iPhone 4s. Thanks!

  • Junksta77 Level 1 Level 1 (0 points)

    Ok, just wanted to add my two cents.

     

    I have been having all the same connectivity issues listed above. I actually bought a be Motorola SB6121 cable modem and updated my old Airport Extreme to a new 5th gen edition. My iMac Internet works great, and my grandmother's iMac works great downstairs. Other external devices, however, were having connectivity issues, my PS3 and my iPhone 4s in particular. I tried changing channels and this provided only about 10 minutes of relief as mentioned above. I reset everything a number of times, nothing worked.

     

    I did some research on the PS3 issue and found a thread that instructed me to enter a specific dpna ID, and voila!  Problem solved. I suspect that this issue may have been related to the new network, but I am not positive. This left the iPhone issue.

     

    On a whim, I decided to setup a guest network on my Airport and try that. For whatever reason, this has fixed my problem, at least temporarily. I have been logged into the guest ID all day and it is still cruising. This may not hold for the long haul, but thus far I am having great success.

     

    I figured I'd share this for those of you who may be more knowledgable than me and might be able to determine something from this workaround. Also, for those of you, like me, who have limited network comprehension, but would like at least a temporary fix for your wifi.

     

    Thanks Jim

  • sjinsjca Level 1 Level 1 (0 points)

    Jim,

     

    You note, "I did some research on the PS3 issue and found a thread that instructed me to enter a specific dpna ID, and voila!"

     

    ...sounds promising.  Could you point us to that thread, or the procedure?  I have no idea what a dpna ID is or how to access it.  Googling is turning up no answers either.

     

    As to your iPhone, I gather than setting it up on your guest network has resolved the problems you had on your normal network.  Intriguingly, others have noted that forgetting a network and then re-connecting to it has solved their issues, at least for a while.  I'm wondering if you tried that.  To my eye, signing onto a new network is pretty much the same thing.

  • Junksta77 Level 1 Level 1 (0 points)

    My apologies, it was not dpna, it was DNS IDs that I manually updated.

     

    Here is the link:

     

    http://www.ps3errorcodesfix.com/ps3-error-80710102

     

    To answer your question, I did forget the network multiple times and sign in again; it never worked for more than a few minutes. I reset my phone, my modem, my router, changed channels, none of this helped. I am typing this message now on my iPhone over wifi and it is still working great.

     

    One thing I noticed is that when I hit the arrow to the right of the guest network inn my iPhone settings I show very different IDs in the IP address, Router, and DNS sections, than I was seeing in my normal network settings. The normal network was showing something like 10.0.0.1. The numbers I have in the guest network seem more intricate for lack of a better term.

  • Kwan6887 Level 1 Level 1 (20 points)

    For this strange IP, i think it should be there as the wifi connection can't establish to obtain a valid IP from the router.

     

    I have just switched from iPhone 4 to 4S. I encountered the same issue only in 4S. I'm still not sure whether it happens occasionally or there is pattern. Hope everything will be fine!!

     

    Problematic device: 4S with iOS 5.01

  • Kwan6887 Level 1 Level 1 (20 points)

    Thanks for the detailed information. Do you have any solution so far?

     

    I have just encountered the first disconnection from my 4S with iOS 5.0.1. I tried to fix this by first, Forget the network and rejoin. It didn't work. Second, I restarted the router but the wifi connection wasn't established automatically after router is up. Finally, I have to Forget the network and rejoin it. It remains connected until this moment (for ~50mins at the same location) Hope it's really fixed!!!

  • NYCMO Level 1 Level 1 (0 points)

    where is the "forget the network" option? because i just got the 4s and cannot connect to my wifi, keeps spinning..

  • Kwan6887 Level 1 Level 1 (20 points)

    ic, the button is only available after connecting with the router. For your case, you may try to Reset Network Setting in General -> Reset

    However, I am not sure if it will help. Otherwise, you could try to restart the router if possible.

  • NYCMO Level 1 Level 1 (0 points)

    i actually read somewhere that if u turn off the cellular data and try to connect to wifi it will work and surprisingly enough it WORKED. I dont want to bash at&t but it makes me wonder if this was intentionally done. Since there is no more unlimited data, would it be in THEIR best interest to make the wifi a bit 'screwy' so that all ur usage goes through via the data instead of the wifi. I have spoken to a few of my other friends who have the 4s with verizon and sprint and none of them have this issue.

  • muhammad idrees Level 1 Level 1 (0 points)

    dear apple team: i have purchased iphone 4S but just after 4 days when i was using my wifi then accidently it powered off and now i am trying to connect again it and trying this more then 400 times but still invail. i have read all the data given at all discussion on the web but NOT SUCCEED. I AM USING IPHONE FOR LAST 2 YEARS BEFORE IT I WAS USING IPHONE 3GS BUT I DIDNOT HAVE THIS ISSUE NOW I HAVE IPHONE 4S BUT WHY IT HAS I AM VERY MUCH DEPRESS WITH THIS PHONE.

     

    CAN ANYONE SUPPORT ME?? I HAVE DONE THE BELOW THINGS BUT NOT SUCCEED.

     

    1.     RESET NETWORKING SETTING

    2.     RESET ALL SETTINGS

    3.      TRY TO CONNECT WITH MANY NETWORKS ( MORE THEN 6 IN NOS)

    4.     BLUE TOOTH ON & OFF

    5.     TRY ALL THINGS WHICH ARE AVAILABLE ON WEB

     

    GIVE ME SOLUTION AS AFTER THAT I HAVE ONLY ONE SOLUTION TO PUT THIS IPHONE ON ROAD AND DRIVE CAR ON IT AS I HAVE LOST 500 POUNDS ON IT.

  • muhammad idrees Level 1 Level 1 (0 points)

    dear apple team: i have purchased iphone 4S but just after 4 days when i was using my wifi then accidently it powered off and now i am trying to connect again it and trying this more then 400 times but still invail. i have read all the data given at all discussion on the web but NOT SUCCEED. I AM USING IPHONE FOR LAST 2 YEARS BEFORE IT I WAS USING IPHONE 3GS BUT I DIDNOT HAVE THIS ISSUE NOW I HAVE IPHONE 4S BUT WHY IT HAS I AM VERY MUCH DEPRESS WITH THIS PHONE.

     

    CAN ANYONE SUPPORT ME?? I HAVE DONE THE BELOW THINGS BUT NOT SUCCEED.

     

    1.     RESET NETWORKING SETTING

    2.     RESET ALL SETTINGS

    3.      TRY TO CONNECT WITH MANY NETWORKS ( MORE THEN 6 IN NOS)

    4.     BLUE TOOTH ON & OFF

    5.     TRY ALL THINGS WHICH ARE AVAILABLE ON WEB

     

    GIVE ME SOLUTION AS AFTER THAT I HAVE ONLY ONE SOLUTION TO PUT THIS IPHONE ON ROAD AND DRIVE CAR ON IT AS I HAVE LOST 500 POUNDS ON IT

  • mritacca Level 1 Level 1 (5 points)

    iOS 5.x is a very buggy OS.

     

    Apple has a lot of issues with battery, signal drops and wi-fi, plus a lot of hardware issues with iPhone 4S.

     

    It seems they are losing control of the ecosystem they build.

     

    I have this problem too.  The best thing to do is keep swaping your phones and calling Apple.

     

    By swaping your phones, the issue will be noticed when they have a lot of returns for the exact same problem!

     

    Every phone swap is noted and logged.  Until Apple comes clean like they have with the battery issue, this issue won't be resolved!

     

    Go to apple.com/feedback and fill out the feedback form on iPhone.  Call Applecare and go to an Apple store.

     

    I have swapped my iPhone already and same issue.  After so many swaps, Apple will see it as either an OS or hardware issue!

  • EverNot Level 1 Level 1 (0 points)

    I am very disappointed with my new 4s: I need WiFi up all the time. Evidently Steve Jobs is no longer here to keep the quality up or the company from going down! I am seriously thinking of switching to an Android device if this is not fixed by the coming week.

  • sparkbox Level 1 Level 1 (0 points)

    Got the transmission power on your router to 75% or 50%. I have had stable service on both public and private wifi networks without a drop.  But besides my suggested fix I would be interested to hear from those of you who simply reduce the transmit power on their routers and then reboot the iPhone and see if your wifi works better.

  • Darkmage117 Level 1 Level 1 (0 points)

    I have the same problem except that my wifi just last for like 1-2 minutes for every reset!! anyone had a solution yet?

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