ibook error message

Hi everyone,


I having trouble, I am downloading books from itunes so I can read them on my iphone 4 - problem is that on a few of them I get this error message (below) and large chunks of the book are missing.


This page contains the following errors:


error on line 1 at column 1:document is empty error on line 1 at column 1: Encoding error


Below is a rendering of the page up to the first error


But there is nothing else on the page. Does any one have any suggestions? I have recently updated to the new software and i wish i had never bothered.

iPhone 4, iOS 5

Posted on Oct 20, 2011 7:35 AM

Reply
8 replies

Nov 1, 2011 12:23 PM in response to michellemp

Thanks so much, Michelle. I've spent about 8 hours at the Apple store and on the phone with Apple Tech Support, the last few with a Senior Tech Advisor, who is going to forward my extensive documentation of the problem to the engineering department. But this simple fix took care of the problem, and now all my books are working again. I wish I'd thought to Google the message before; after all the troubleshooting we went through I lost all my bookmarks and highlighting. Very frustrating. Talk about the left hand not knowing what the right hand is doing!


How did you know there even was an upgrade for iBooks? I thought iTunes would notify me but it didn't.

Nov 4, 2011 12:42 PM in response to lilherbz

Hi,


I had a similar problem. I had downloaded a new book using my iPad. I then just synched with my Mac and the book on the iPad became unreadable and displayed a similar error message.


I have not upgraded my iPad to iOS5, because the upgrade created a few problems on my phone. But I went back to iTunes and upgraded to the latest version of iBooks.


After the iBook upgrade, I was able to read my book and all of my bookmarks and highlights were preserved.


So if you encounter a similar problem, make sure that you have the latest version of iBooks before doing anything more drastic.

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ibook error message

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