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rodrigo.villamil Level 1 Level 1

Icloud IMAP server "" rejected the password "XXXX." and The password is ok!. After several attempts to synchronize with them sometimes.

In my iPhone, I have a similar problem, although not as frequently happens

iMac, Mac OS X (10.7.2)
Solved by Foxmac on Apr 6, 2012 8:53 AM Solved

This works great for fixing the Mail app, but it doesn't play well with the iCloud system preferences, since the new account is not recognized as the same iCloud account-unchecking and checking the "Mail and Notes" box in the iCloud settings re-creates the same dysfunctional account settings.  It seems like the easy fix would be to eliminate the pxx server designation in the auto settings so the app wouldn't constantly hang trying to communicate to an overloaded or non-functional mail server.  Since the app works fine without it, I don't see the value of automatically assigning an email account to a specific server, especially for the user.

  • subliminaldow Level 1 Level 1

    Same here all of my devices are down. No more Emails.


    iPhone 4S : " The user name or password for " ____ " is incorrect.

    iPad Gen1 :  " The user name or password for " ____ " is incorrect.

    iMac 2007 : "The iCloud IMAP server "" rejected the password for user "_____"

    iCloud on Safari : "Cannot Load Mail " Help Apple improve by reporting this problem.


    Now 12 hours without mail. I have payement pending and they are all PaperLess going to my MAC mail.


    PLEASE MAC fix this ASAP . Thank you

  • gbws Level 1 Level 1

    Same thing here. IOS, Apple Mail are failing on the password check and I am 100% sure my password is correct as I can only login the to read my emails. Yet the status page for iCould is still showing green ticks.


    I am very concerned by the fact Apple doesn't seem to have reported this problem anywhere.

    What is the purpose of the status page if it doesn't reflect the current situation of all users?


    FYI, it started 24 hours ago and worked for me for a very very short period of time yesterday afternoon (London time). It is still down, Apple Mail and my Iphone are unable to retrieve my emails! (sending emails works though).

  • beanie828 Level 1 Level 1

    I am having the same problem since 24 hours ago. All emails on my ipad and iphone are gone and not loading. It kept saying wrong username or password.


    My Mac also stated "p01-imap..." rejected the password.


    Also unable to access my emails via website.


    I have read somewhere on this forum that if you are unable to access the emails via website, there might be some bigger issue at play.


    I called up Apple support and was advised to reset my password. Somehow I don't think its the wrong password issue because I can still access and use Calendar and Contacts online. The only issue is the email account.


    I did change my password and still unable to access.



  • marksnowwe Level 1 Level 1

    Same issue here. Sometimes my iPhone will deliver the incorrect password error immediately after downloading emails from the icloud server.


    I can log in to icloud on a Mac with Safari and access any iCloud section (calendar, etc.) other than Mail with no issue. Click on Mail and it generates a "Cannot load Mail" error. So obviously my password is correct--I just used it to log in to iCloud.

  • Andrew Morrell Level 1 Level 1

    I have been experiencing the same issue here in the Washington DC area... I CAN access iCloud on the web, and about 10% of the time my Iphone will receive email. But my iMac will not receive email at all.

  • diffdaffdelaney Level 1 Level 1

    I have the same problem.  Both Mac and iphone 4s saying don't recognise the password...


    MAC - The iCloud IMAP server “” rejected the password for user "XXXX"


    iphone 4s - The User name or password for "xxxx" is incorrect.


    The password is correct.  Look forward to hearing what replies you get

  • emiliocastorina Level 1 Level 1

    I have the same problem.


    I have created another appleid only for icloud, only to have all things synchronized (iphone, ipad, macbook pro, imac).


    I will check when all things will be repaired by Apple...


    I love Apple, but this missing communication is nonsense.

  • David Lazaro Level 1 Level 1

    Same problem here. Two support calls later and the system status still says that all services are online.


    It's been more than twelve hours, the worst email outage I've ever experienced and it affects both my iPhone and my Mac.

  • Iyengar Level 1 Level 1

    Me too. All day The only difference is that my imap  server name starts with P02 instead of P01. It seems that my Ipad and IPhone dont work either except Push email from the Icloud ( I think) . If I try to force a receive I get the message that a password is incorrect.

    Mail on Icloud seems to be fine

    Just the IMAP server seems to be broken

    I agree that Apple must know about this and should put up a status message.

  • David Lazaro Level 1 Level 1

    Strangely solved for me one minute after I posted.

  • David Lazaro Level 1 Level 1

    And broken again…


    This is absurd and frustrating.

  • David Lazaro Level 1 Level 1

    Apple authentication system seems to be broken. Login to and seem to be failing.

  • subliminaldow Level 1 Level 1

    I got tech from Apple Tech support last night named Peter, who actually could not help me unless I pay $49 for trouble shooting my mail. WOW I was shocked and disgusted that I have to pay for a problem this is not mine plus a problem that 100 (possibly 1000) of people are currently experiencing. I am extremely disappointed with apple in recent years and this is not fair for a lot of us. I am stuck without email on my computer, so I am asking the community what would be the best (economical) way to solve my (our) problem.


    Thank you in advance

  • gbws Level 1 Level 1

    Well, can't say for sure but I had a similar problem on all my macs. Apple Mail stopped receiving my emails and was constantly reporting my password was incorrect. In desperation, I decided to remove my iCloud account from my computer to add it again and got it fully working again (I did this a few hours ealier).

    Note that I could login on with my email/password.


    I closed iCal, Apple Mail, Address book.

    I went to System Preferences > iCloud > Sign out.

    Removed contacts, calendars.

    Then signed back in.


    Then it should take a few seconds to get your calendars/contacts.

    Your emails should still be in Apple Mail which, at least for me, started receiving them again.


    It seems to me that this issue is related to a problem in the keychain.

    Not sure why this fixed it for me so I can't garantee it will work for you.


    Good luck!

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