I have one type of file that fails out in a weird way when attempting to transcode to h.264. Sometimes. Occasionally we get this error in Search All Jobs...
ERROR: E_REQ_ERROR Encountered error using Compressor: Could not find cluster "Render Cluster".
I know it's not very imaginative, but our cluster is named Render Cluster.
Node 1 is the controller and a compressor.
Nodes 2, 3 and 4 are compressors only.
All files transcode well. Usual source codec are DV25 (NTSC and PAL), DVCProHD, ProRes 422 LT, h.264, MPEG-4 and MPEG-2. The one file that sometimes gives us that weird error about not being able to find the Compressor cluster is
AVC Coding, 640 x 480, Millions
AAC, Stereo (L R), 44.100 kHz
We have the AVC component on the FCSvr server, as well as each of the Compressor nodes. Restarting the nodes hasn't helped. Restarting the FCSvr server hasn't helped. Some files are just cursed.
The files that transcode successfully have the exact same properties as the ones that won't transcode. The files that won't find their way to the compressor cluster consistently fail out. It's not a "sometime this file works and sometimes it doesn't" situation.
The strangest part of this problem is that other files before and after will successfully transcode.
Thank you.
-Cory
