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"Other" data (iPhone) - How do I remove this junk?

1194404 Views 1,155 Replies Latest reply: Apr 11, 2014 8:07 PM by Mr. Luigi RSS Branched to a new discussion.
  • roxymama Level 1 Level 1 (0 points)

    i downloaded iCleaner for 0.99 cents and clicked on clean temp files.  I had only 130mb in my phone and 3.5G of other.  after 3 cleaning consecutively, I already have 1.1G of free space and nothing on my phone is impacted.  love this app so far.   highly recommend it. 

  • Applentice Level 1 Level 1 (0 points)

    After updating from iOS 6.x to iOS 7.0.3, had the whopping 7 GB of "other" (on a 16 GB iPhone 5!!!)

    Got the free PhoneClean (Mac, - it cleaned it down to only 1.3 GB "other"! Amazing!

    No resets/reboots needed.


    During the cleaning, I noticed that 90% of the data that was cleaned, was shown by PhoneClean as "Sync failed media files". So basically 6 GB of unused and unaccessible music was sitting on the iPhone for no reason, wasted. Apple really has to clean up there act in this regard.


    No issues so far - I had about 3 GB of music from before this cleaning, all playing with no problem.

  • Applentice Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 14, 2013 12:13 PM (in response to Applentice)

    To calrify: my iPhone 5 is actually 13.3 GB capacity. So almost half of it was taken by these "Sync failed media files" - wasted and not being able to be used.


    So great saving for me with the cleaning!

  • ffiti Level 3 Level 3 (660 points)

    I tried that but my Other did not go away. Is the problem that I restored from a backup?

  • TFSweden Level 1 Level 1 (5 points)

    Hi jattfromcali

    My problem with 3.0GB of Saved messages seems to need your solution described in this thread. I have Disk Aid on my iMac but cannot find a way to locate


    I appreciate any help on finding my way here.

    iMac on Mavericks, DiskAid 6.4.7 and ios 7.0.4 on iphone 5S





  • tegamer Level 1 Level 1 (0 points)

    i had 2.69 GB of other data and i simply restarted my iphone 5 and voila, it deleted upto 600mb of other data

    No Restoring

    No Backuping

    Just Plain Restart

  • Demarquez Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 21, 2013 3:20 PM (in response to roxymama)

    i need to remove the other date from my phone

  • Thom_D Level 3 Level 3 (990 points)
    Currently Being Moderated
    Nov 21, 2013 3:34 PM (in response to Demarquez)

    Demarquez wrote:


    i need to remove the other date from my phone

    You can get rid of some of it by deleting old email and text messages.  Especially those with pictures or other attachments.  They take up a lot of room in Other.  Clear your browser cache and history, all that is saved in Other as well.  If you are OK with starting over a game, you can try deleting and reinstalling the games you play the most.  Their saved data points are also stored in Other.


    If this doesn't help, you will need to restore your phone as new using iTunes and DO NOT restore from a backup.  The stuff that is saved in Other will be included in your backups.  Yes, this does mean that you need to reinstall all your apps one at a time, and your music, and videos, etc. 


    There are also apps that you can install on your PC that will scan your phone and clear out "Some" of the Other data as well.  I use an app called Phone Clean and it gets rid of some data; old temp files, junk stuck from failed downloads, browser cache and history data, etc.  It won't clear out gigabytes of room, but a 300 - 500 Megabytes is usual for me.


    For example I just ran it while I was typing this and cleared out 390 Mb's of junk files from my phone. I do this once a month and it seems to help a little bit.

  • Mr. Luigi Calculating status...
    Currently Being Moderated
    Nov 21, 2013 5:17 PM (in response to Demarquez)

    Hello Demarquez,


    When you delete your old email make sure also do this:


    1.  Go into your Junk Mail/Spam folder and delete everything in it.

    2.  Then go into your Trash folder and completely empty it (Make sure you delete Junk first as it will go into your Trash folder and then, when you delete your Trash folder you will also be getting rid of that Junk email.

    3.  Do this for all your e-mail accounts.


    Junk mail and mail in your Trash folder is stored in "other."  You'd be surprised how much data is stored in some people's Trash folders.


    Also, transfer all the pictures in your Camera Roll onto your computer.  Under normal conditions you do this by connecting your iPhone to your computer via USB cable...just as if you were downloading pictures from a regular digital camera.  Then, when you get a message asking if you want to delete all the pictures from your iPhone...say yes.  If you want those pictures on your iPhone, you can get them back by syncing your iPhone to iTunes and specify what pictures you want synced.  Pictures in the Camera Roll are counted as "other."


    There are a million other places "other" data is located, but I just wanted to mention these.  Unfortunately, this discussion is very long so it is intimidating to read through it.  But, if you have the time, you will find many other (no pun intended) helpful suggestions.


    Thom_D is right.  "Restoring as a New Phone" is the sure fire way to get "other" down to its bare minimum.  But, it is very time consuming.  So, I would try applications like PhoneClean first as Thom_D suggests.  There are other, more aggressive applications to attack "other", but they do require a bit more technical skill.


    One point on which I might take a slight exception with Thom_D is with regard to "Restoring From Backup."  It can, in certain situation, help.  I say that from experience.  Restoring from Backup does not reproduce your iPhone contents, exactly, from A to Z.  It can replace corrupted operating system software and if you have a problem in that arena you will notice a reduction in "other."  There are additional things "Restoring from Backup" will do that can reduce "other."  Because of that, I always advocate "Restoring from Backup" FIRST.  If it doesn't have lost a little time, but not nearly as much as "Restoring as New" involves.  "Restoring from Backup" retains your folder structure, etc. and that is a huge time saver.  But, Thom_D is right.  Restoring from Backup is not a guaranteed solution like "Restoring as New" is.

  matter how much you try, you will never get rid of all your "other" data.  Some "other" data is good and necessary.  For example, some system software lies in "other."  The amount of this good "other" varies, but it can range from around .75GB to 1.5GB depending on the apps you have installed on your iPhone.


    Hope this helps.  Mr. Luigi

  • CPSFMMCW Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 22, 2013 6:38 PM (in response to Mr. Luigi)

    So I have a major problem. I have an Ipod 5, and have all 32 gb filled. 20 of that is of 'other' So I tried first the PhoneClean computer app and I did the qucik clean but then tried to do more but it crashed and will not do anything more to help me. I want to restore it, but I know that i'll update it it ios 7. My is currently at ios 6. I do not like ios 7, and refuse to update it to that. So I have this dilema. Unless I can restore it to ios 6, then I've lost. I cant do anything more with phoneclean, don't want to restore, and on top of it all, I can't back up my ipod to the computer because a message keeps on popping up saying 'Your computer does not have enough available storage to back up.' But that cannot be right. I checked several points on the computer, and I have over 23 gigs of computer space available. It doesn't need that much to back up, so there must be an error. I triend restarting my computer and ipod, and none of that helped. I need to get rid of this 20 gigs of 'other' on my ipod, and I don't want ios7. Is there another computer app that actually works (besides phone clean) that can help me? And is there a way to know what the deal is with this message that keeps on popping up on my computer that prevents me from backing my ipod up?

  • gamayko Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 22, 2013 6:46 PM (in response to CPSFMMCW)

    If you are running IOS6 and dont want to update, I assume it is because you are Jailbroken?  If that is the case, do you have XBMC?  Anything you download in there will be in other.  As for backup, of course you cannot backup to a computer with only 23GB of available space when you have and I quote you "all 32 gb filled"  no matter how you try, 32GB of data will not backup to 23 gb of space.  Good luck on getting rid of the other, but most likely it is something you have on there.  It could also be something you downloaded from another app (think movies) 

  • CPSFMMCW Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 22, 2013 6:50 PM (in response to gamayko)

    It is not because it is Jailbroken. I just didn't update to ios 7. So because I am not jailbroken, I do not have XBMC. And I have no movies or TV shows or books on my ipod. Nothing huge like that. I have photos and music. Thats it. I have no idea why 'other' is so big, but I will see if I can make more space on my computer. I may or may not be able to.

  • gamayko Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 22, 2013 6:52 PM (in response to CPSFMMCW)

    Well good luck then.  Most my Other issues had something to do with either apps I had installed and data in them that I was actually using or old messages, which I dont know how much you use messaging in your ipod, but I would guess not much so who knows.

  • CPSFMMCW Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 22, 2013 6:57 PM (in response to gamayko)

    Actually I do message a lot. I text like 15 people, and fairly often, is there a way to delete old converstions, but keep the more recent ones? (like from the past few days)

  • Mr. Luigi Level 1 Level 1 (5 points)
    Currently Being Moderated
    Nov 22, 2013 10:26 PM (in response to CPSFMMCW)



    By not updating to iOS 7 there are some "other" problems.


    1.  Apple has probably already pushed iOS 7 onto your iPod.  It's not installed.  You control that part.  But it probably is sitting in your iPod consuming about 2GB or more of "other."  If you install iOS 7 the download will reduce "other" by several GB all by itself.  I am not trying to talk you into doing something you don't want to do.  Just giving you some information about the effects of not installing the update.


    2.  You can delete your messages one at a time.  Hit "edit", then the "-" button, then delete.  You may be able to swipe right to left on a text message to expose delete.  That's much easier.  But it may be a new functionality of iOS 7.  I can't remember.  I have no iOS 6 devices to check.


    3.  If you have many texts with pics and videos, that could be where a lot of "other" lies.  Let's hope so.  Using the Messages app as a sort of daily diary comes with great danger with regard to "other."  20GB of "other" is incredible.  But, I have heard of some people who have a crazy amount of messages with photos and video attachments.  Are you one of those people? :-)


    4.  You can go to settings-->general-->usage and check how much data each app is consuming.  You could temporarily delete the largest apps to get your memory usage down and then backup.  You can then reinstall the apps you deleted.


    5.  How much music do you have on your iPod?  A lot?  If so, do you need it all in residence on the iPod?  Could you only sync certain albums or playlists instead and still be happy?  Would you be interested in subscribing to iTunes Match?  That would allow you to stream all the songs in your iTunes music library without downloading them onto your iPod.  It costs $25/year, but has many perks and advantages.  Ex.  You get ad free iTunes Radio with iTunes Match.  You save all that memory space on your iPod that your music is currently consuming. Etc.


    6.  How about photos?  Do you have many in your Photos App?  If so, do you need all of those in residence?  Or, could you only select certain photo albums for syncing and be happy? 


    7.  Do you REALLY dislike iOS 7 that much? :-)


    8.  Did you clean out the trash in all your email accounts as I described in a recent post?  If not, do that.


    Good luck, Mr. Luigi

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