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"Other" data (iPhone) - How do I remove this junk?

1183108 Views 1,155 Replies Latest reply: Apr 11, 2014 8:07 PM by Mr. Luigi RSS Branched to a new discussion.
  • BRAAP Level 1 Level 1 (0 points)

    Lawrence Finch wrote;


    You're not losing anything. "Other" is real data. You mean you have received no email, didn't send or receive any texts, didn't add any music (music doesn't use Other, but its album art does), didn't play any games that link to Game Center, didn't use Genius, or do anything else that consumes data?




    As I mentioned, I did not open up music on my iPhone since last update let alone add music. Game Center is disabled on my phone, (I find GC functionality is annoying). Email… my E-mail does NOT consist of 2.1GB of mail nor does my phone store my Email on it.

    You are partially correct. Yes, "OTHER" consists of the data our phones use and that should be ALL it is, but it is an incorrect assumption that when "other" is 2.0+ GB, (some have experienced 4-6+GB, as I have as well), that it is ALL “real data” the phone uses such as E-mails etc. If you read this thread you will find that “other” has typically been a lot more than the “real data” the phone uses, most of it has been either corrupt data, duplicate data, or a combination of both as tmkup1987 stated, all of which is storage that IS lost, storage that the phone is NOT using constructively for data, apps, pics etc as Apple sold it to be. 


  • sarina_r Calculating status...

    So don't do the whole "swipe your music and delete it" because that'll delete your music, obviously.

    I set my phone up as a new phone and the "other" was gone, but it all eventually came back.

    I swiped and deleted the music from my phone and all the "other" was gone, but so was my music.



    Just delete your conversations with people. My friend and I just did it. She gained went from 2GB of free space to 6GB of free space. I went from 3.6GB of free space to 6GB of free space.

    It works!

    That "other" is not as mysterious as you think!

  • TwistedByDesign Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 23, 2013 11:08 PM (in response to sarina_r)

    Genius! Why hasn't any of us thought of that! -_-


    No seriously, explain 16gb of other data with empty iMessage, mail and camera roll?

  • ccbloom1 Calculating status...

    Ok heres what I did and it worked, free up to 3gb of OTHER, I went to my messages and deleted all of them, I had messages I sent dated back to 2010! It shrunk OTHER dramatically.

  • TwistedByDesign Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 25, 2013 7:06 AM (in response to ccbloom1)

    Sigh. Right, to all who figured out deleting your messages frees up other space:


    This is NOT the problem. It's just your negligence for not keeping your messages tidy.


    The actual problem is that, even with an EMPTY message, mail ... list, there still is space being taken up by those phantom messages.


    Not trolling, just being a bit agitated, sorry!

  • ccbloom1 Level 1 Level 1 (0 points)

    Well it was MY problem because it DID free up space on other and it worked for me,  Since I did delete my messages I have very little space taken up by other.

  • TwistedByDesign Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 25, 2013 7:34 AM (in response to ccbloom1)

    You're missing the point. What you describe is what SHOULD happen. What this thread is about, is about data that can't be accessed nor deleted.

  • mprez2006 Calculating status...
    Currently Being Moderated
    Mar 27, 2013 8:06 AM (in response to Acqua)

    This helped me! Thanks!

  • Lawrence Finch Level 7 Level 7 (24,500 points)
    Currently Being Moderated
    Mar 27, 2013 8:33 AM (in response to mprez2006)

    It helped you until you try to play music; then you won't be as happy.

  • TwistedByDesign Level 1 Level 1 (0 points)

    Right, update!


    To bring all up to speed: I am IT-specialist in a Belgian secondary 1:1 iPad school who's had the Others-issue on a scale of 1 out of 8 pupils. Spaces taken up vary from 3-16 (!!) gb of Other data. Up to now, we backed it all up and started from scratch, but we also rang the bell at Apple. After about two months, things seem to get moving:


    - 1,5 months ago, Apple asked us to mail 3 iPads that had the problem. They were to call us with an address. That call never took place, silence returned from their part.

    - We called the pay-per-incident hotline, which basically ensures any problem to be taken care of. At the end of this call, they had to admit no solution could be found.

    - Somewhere last week, our IT-manager sat down with Apple and our reseller and demanded action to be taken.

    - Today Applecare Ireland (which is the main distributor for Europe), called us again, seemingly interested and determined to research our issue. The 3 iPads have been shipped, screenshots were sent, promises were made. This time, it wasn't some callcenter but two actual engineers, so this got my hopes up. They acknowledged the issue, stating it wasn't normal behaviour but also stating the issue was unknow to them.


    I'll keep you posted. I might be a bit too optimistic/naieve, but I think we're closing in on a solution. Let's just hope it also clears up all of the issues above.

  • millz_dj Calculating status...

    I was having the exact same problem, I only have a 16gb iPhone and "other" was taking up 6gigs! I have been deleting small stuff for a while trying to get rid of it, but to clear "other" I tried doing this, go to:


    "Settings/General/Usage/Music and then swipe left to right over the "All Music" entry and select Delete, then re-boot the iPhone." You  would think it would delete all your music, but it doesn't.


    THIS GOT RID OF ALL MY OTHER DATA THAT WAS BEING USED UP!! And all my music was still there. I was so pumped, hope this helps!

  • Stephen Spark Level 4 Level 4 (2,380 points)
    Currently Being Moderated
    Mar 29, 2013 4:37 AM (in response to millz_dj)

    This so called fix was posted to this thread many pages ago. Most who have tried it have either had their music deleted or many tracks do not playback properly. If you have tried to delete the music in this manner and it does not delete I would suggest your device has other problems which should be fixed by Restoring it.

  • Lawrence Finch Level 7 Level 7 (24,500 points)
    Currently Being Moderated
    Mar 29, 2013 6:10 AM (in response to millz_dj)

    millz_dj wrote:



    THIS GOT RID OF ALL MY OTHER DATA THAT WAS BEING USED UP!! And all my music was still there. I was so pumped, hope this helps!

    I think you will find that if you try to play your music it really is not there.

  • rsivaprasad Calculating status...

    Hi All,


    I tried all the methods explained in this post. i tried


    1)     General\settings\music\delete and restart the phone.

    2)     Manually back up and restore back up option.


    nothing worked man..What the **** is this "Other" data?? Apple being praised as best OS why the **** cant they take care of such silly memory management issues?? this issue has been present for Ages and so many version updates and none handles it..********!!

  • Lawrence Finch Level 7 Level 7 (24,500 points)

    You could read the thread to find out what Other data contains, but I'll repeat what has been said hundreds of times already. "Other" data is real data that you put on your phone by using the built in apps. It is not music, not videos, not pictures and not App Store app data. It is "OTHER" meaning everything that does not fall into these categories. Such as:


    • email messages and attachments
    • Reminders
    • Calendar entries
    • Contacts
    • Text messages
    • MMS messages and attachments
    • Genius data
    • Music cover art
    • Operating system settings
    • Safari cache
    • bookmarks
    • Game Center status
    • Music catalog


    Probably a few I've missed. There was a problem in an earlier version where deleted MMS messages left behind their attachements, but that has been fixed as of 6.1. The reason that deleting music recovers some Other space is because it delete cover art. But is also screws up your music, which will no longer play correctly.


    You will find posts from people who said they recovered over 1 GB of space by just deleting old text messages.


    If you want Other to be smaller you will have to keep less data on your phone; delete old MMS and texts, delete old email (especially from the "deleted" folder), clear the cache, eliminate cover art.

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