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"Other" data (iPhone) - How do I remove this junk?

1181931 Views 1,155 Replies Latest reply: Apr 11, 2014 8:07 PM by Mr. Luigi RSS Branched to a new discussion.
  • JJ1410 Calculating status...

    haha yeah it feels like i do sometimes with my iphone and itunes. hopefully it will work as it is already 9pm where I live.


    Do I need to unistall itunes before I install the new version or will it just over write it?

  • Mr. Luigi Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 7, 2013 1:36 PM (in response to JJ1410)

    No need to uninstall.  The iTunes installer should uninstall the previous version of iTunes for you as part of the installation process. 

 's 9:00 PM'ish where you are. guess is Great Britian-London...yep, London it is.


    Chip. Chip.  Carry on.

  • JJ1410 Level 1 Level 1 (0 points)

    yes you are right the restore worked on the slower computer, i am now restoring it from my last backup and we will soon see whether this has solved the problem

  • JJ1410 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 7, 2013 2:30 PM (in response to JJ1410)

    ahh finally! it has been restored. Its just in the process of syncing my apps, music etc back to it. The other is now a 674.1mb which is much better lets hope it stays that way and i have 6.5GB spare now too. I will update to the latest version of iTunes when i get chance but for now i'm on happy iPhone owner.

  • Mr. Luigi Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 7, 2013 3:05 PM (in response to JJ1410)

    Phew!  Yes, let's hope it stays that way...or within reason. 


    If things had remained where they'd been you might have been forced to throw your iPhone and computer into a river of molten lava.

  • colombian_24 Calculating status...

    Hello Mr. Luigi, I cannot for the life of me figure out how to do what you said on page 42. Whenever I try the right click, or double click (as I have it) it doesn't give me a pop up menu to choose wether restore from backup, or restore to factory settings? I have 7.58gb worth of "other" and it is really annoying!

  • acme6 Level 1 Level 1 (10 points)

    download and install phone cleaner this will fix the problem or else just restaure your iphone

  • Mr. Luigi Level 1 Level 1 (5 points)

    Hello colombian_24 !


    First, are you using the latest version of iTunes?



    If not, before we proceed, it would be best to update.


    Second, I believe you have misinterpreted my directions.


    When you go into iTunes on your computer you should see a left column with a listing of items.  One of these is "Devices."  Under "Devices" is where your iPhone should be listed.  (Your iPhone should be connected to your computer via USB.). In the new version of iTunes this left column is not the default view.  I assume you know how to get this column to display or can google how to do it.


    Now, click on your iPhone icon.  It will turn dark blue.


    Next, hover the cursor over the iPhone icon and press with two fingers on your track pad.  This should cause a list of options to display.  One of these is "Backup."  Click on "Backup."  This creates a backup of your iPhone's contents on your computer.  You need to do this because when you restore you need to restore from a totally up-to-date backup!  This will be that totally up-to-date backup!


    After you backup your iPhone's contents you are now ready to restore!


    To restore you can follow my directions on page 42.  Make sure you have not clicked on anything else in that left column like "iTunes Store", or "Apps", etc.  Make sure your iPhone is the selected item in that column.  If it is you will see at the TOP RIGHT of the screen "restore..."  CLICK THAT!  Then follow what I say to do on page 42.  As I say on page 42, don't click on "restore..." where it appears at the BOTTOM RIGHT of the screen.  That kind of restore will not help you.


    I hope this helps.  If not, let me know.


    I have never used "phoneclean" as recommended by acme6.  So I can't speak on behalf of it.  Perhaps other folks have used it and can speak to its usefulness and safety.


    Best, Mr. Luigi

  • pdroth Level 5 Level 5 (4,815 points)
    Currently Being Moderated
    Apr 10, 2013 9:43 AM (in response to Mr. Luigi)

    This procedure may help some ppl, but for many the issue of "Other" is orphaned SMS and attachments that weren't properly deleted along the way in the life of the device.   By backing up and then restoring from that backup, you'd essentially be putting the files back and doing nothing to improve your situation.


    As for phoneclean, I have used it, and all it does is remove all of the downloaded cache files that apps use such as the current day's news in a newspaper app.    It might help some ppl also, and since it's free and easy to use and not something you need to jailbreak for, it's worth a try.


    In short, Apple needs to allow the end user more flexibility in determining how much space is dedicated to apps for cache purposes and to also allow users to clean it up on their own.   Restoring as a new device is painful if you've had an iDevice for years and have accumulated a lot of helpful settings across your apps.

  • acme6 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Apr 10, 2013 1:00 PM (in response to pdroth)

    a restore will fix this problem

  • Mr. Luigi Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 10, 2013 3:10 PM (in response to pdroth)

    Hi pdroth,


    In general, I agree with your points.  I TOTALLY agree with your last paragraph!!  I can only hope that iOS 7 will address this issue and make forum discussions such as this one a thing of the past. :-)


    I only have my own personal experience with about 8 different iDevices to go on, but the method I have outlined on page 42 has provided relief from excessive "other" data from moderate (20-25%) to significant (90%).  Certainly, if someone has about 8GB of other and they receive only 20% relief then a "Restore as New" is warranted.  But, my conservative take on this is to move up on the strategy throttle slowly until the amount of "other" data is within reason.  Assuming the user has followed, in general, best practice use with their iPhone I believe they can expect substantive relief by restoring from backup.  However, as you say, if they have not been mindful of things like SMS and e-mail attachments it is possible that restoring from backup will just not do the trick.  It sounds like you have witnessed many users who have a good deal of the type of data that restoring from backup will not address.


    But, IMO it is worth a try to Restore from Backup first since Restoring as a New iPhone involves so much extra tedious work to return one's iphone to it's original state of functionality. (Just getting all those apps back in their proper folders can be a life threatening activity if you have a lot of apps!).


    One last thing, which I may have already mentioned in another post.  As you know, Restoring from Backup does reinstall the software and firmware and sometimes the problem with "other" data is spawned from corruption of this code.  If that is the case and one does try restoring from backup first they have saved a lot of time over restoring as new.


    Just pray for me that I never have to "restore as a new iPhone" to deal with too much "other" data.  :-)


    Best, Mr. Luigi

  • emh1960 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 10, 2013 8:29 PM (in response to Mr. Luigi)

    Mr. Luigi,

    you've been so helpful in this thread...Have you noticed on other threads how many of us running 6.1.3 are experiencing rapid battery drain?  I got  a new 4s, replacing my 4 last week and noticed poorer battery life, but getting markedly worse every day.  I have eliminated all sycing with the cloud and cloud back up, and tried all the other tips on Apple's support to prolong battery life, to no avail.  So, I have since restored with back up twice as you mentioned on page 42, but it hasn't helped. I also have a bit of 'other' on the phone, not super high, but enough to wonder.  I am about to wipe the phone and restore as new, but dread redoing my contacts and calendar.  Do you think I should do this or wait for apple to issue another update?

    Thanks for any input, you seem so nice!

  • Mr. Luigi Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 11, 2013 7:08 AM (in response to emh1960)

    Hi emh1960!


    Thank you for your very kind comments.


    Yes, I am aware of battery life issues qwith the 4S.  Having said that I have 3, 4S's in my household and, in general, do not have battery problems.  But, on occasion, I have.  This is what my observations have told me.  They may not apply to you.


    1.  If I use my 4S entirely, or almost entirely, via wifi my batter life is significantly greater.  I consider it quite acceptable.  Since I am around wifi most of the day I have assumed this is why I am one of the lucky folks who have not suffered great battery life problems.


    2.  When I am in a STRONG Verizon 3G reception area, and I need to use my 4S in that environment a lot, my battery life suffers compared to the wifi scenerio. But things are not that bad.


    3.  When I am in a WEAK Verizon 3G reception area, and I need to use my 4S in that environment a lot, my battery life suffers A GREAT DEAL compared to the wifi scenerio.


    I suspect you have read all this before.  But, the 4S seems quite "cellularcentric."  It appears to have to work very hard (in terms of energy use) when in a weak to moderate cellular signal strength area.


    I mention all this because I don't know the particulars of your situation.


    Do you use your 4S mainly in a wifi area?  In that case, I don't see why you should have such problems with battery life unless your wifi signal is quite weak and feeble.


    Do you use your 4S mainly via 3G?  If so, you should not expect great batter life compared to best case wifi situations.  And, this will only get worse if your 3G reception is poor.


    You say your battery life situation is getting worse.  Are you staying in the same area while this decline is occuring?  If so, that is more difficult to explain.  If you are moving around town, or beyond, then this could easily be explained by the fact that you have been migrating to areas where cellular reception is poor which makes the phone work much harder...damaging battery life.


    I was motivated to consider the wifi vs. cellular issue in your case because you have tried all the "tricks" to improve battery life and have found little to no relief.


    There are occasions when I have, for example, been away from wifi completely for days with my 4S.  In those situations my battery life declines noticably.  If that area is the mountains, where cellular reception is poor, then the battery life declines even more so as my 4S searches and searches for a cell signal,  draining energy from the battery all the time.  The mount of energy consumed by this is significant.


    Does any of this describe your situation?


    If not, you could try "restoring as new."  But I would not bet my first born male child that it will help.  I'm trying to think what "restoring as new" might do that restoring from backup doesn't do that would help you...IN THIS CASE.   As I said above, my description for restoring from backup on page 42 does replace the software and firmware.  I would cast a suspicious eye on software and firmware with regard to battery life issues, but restoring as new won't add any extra impact on that part of the least as far as I am aware.


    "Restoring as new" is a pain.  But, in your situation, if you are using your phone predominently in a wifi only location you should NOT be having such poor battery life.  That is a big "if" that only you know right now.


    This is just me, but if I just bought a new 4S and I was not working my phone unusually hard (i.e. predominently in a poor 3G reception area, not using battery intensive apps like navigation apps with a charger, etc.) I think I would demand a new phone instead of restoring as new.  I mean...what the heck! If I am going to have to go through the bother of "restoring as new" I might as well get a new phone.  It is possible your phone is bad...especially since you say the problem is gettting worse (this assumes you are not travelling and going into poor cellular reception areas.)


    Even if others are experiencing battery problems you should not be experience substantive battery problems if you are using your phone predominently as a wifi device or in strong cellular strength areas.


    I understand my advice has been less than specific.  But I hope I have explained why it is hard to pin down the single course of action you should follow.  A lot depends on how your phone is being used.  I hope I have given you enough information so you can make an intelligent decision as to which way to go with all this.


    If you consider going to your place of purchase and asking for a new phone a very problematic and stressful event...more so than "restoring as new", then I would "restore as new."  It appears you have tried everything else.  It is just hard to see what restoring as new might do.  But, you never know!!!


    In the end, it's just a phone.  Your health and peace of mind is more important.  Some people, I hear, like to "restore as new."  It gives them something to do...lots to do...and keeps them from worrying about other, more diabolical issues in their life. :-)


    It's time to pick your poison.


    Good luck and let us know how things turn out.


    Best regards, Mr. Luigi

  • Mr. Luigi Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 11, 2013 7:31 AM (in response to Mr. Luigi)

    I meant "Navigation Apps WITHOUT a Charger"


    My bad. :-(

  • emh1960 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 11, 2013 3:05 PM (in response to Mr. Luigi)

    Thank you so much for your help and suggestions.  My old iphone 4 would act like this when I was in a bad 3g area.  I have only been home since I got the 4s and I live in a good 3g area.  It says 4g on the new 4s where it used to say 3g on the 4.  The thing this 4s does that the 4 never did is lose battery life when it is off.  That appears so strange to me.  I have turned off everything that I think could be trying to communicate when the phone is off, but now I am at a loss.  I also let the battery drain completely twice, to see if that would somehow calibrate it.  I think you are right, I think I may take a trip to exchange for a new one tomorrow unless I see a difference in battery life during the rest of the day today. Since I got the 4s I am using it less because I've been busy with other things, so everytime I pick it up to check it I am surprised how the battery has drained.  It seems my old 4 could go 2 days between a charge, even when I played words with friends all day, used facebook, google, and maps, and read news thru many different apps.  I consider this pretty heavy usage.  Nothing like that at all with the 4s. It is reading 20% and I started at 100% at 6am today.  I've only checked mail and facebook a few times today, rest of the time it's off.  Again, thank you for your comprehensive suggestions!

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