Can't download iTunes 10.5. Error-The update iTunes can't be installed. The following install step failed: run preupgrade script for AppleMobileDeviceSupport. Contact the software manufacturer for assistance.
iMac
I am having the same problem... I feel like I have tried everything out there to fix it. I hope someone knows how to get around this
Same prob here. Tried installing from scratch and just updating from 10.4 and neither works. If I install from scratch the Apple Mobile Device service will not start, shows a "file not found" when you try.
Are you going to contact Apple for help? I am sure that I would have to pay for a one time assistance. :-( Please post if you find the solution. Thanks
I will post. I am still under warranty.
CrazyCreek, thanks so much! I hope that Apple replies to you.
Same problem here!
Same problem here as well..
Me too !!! Tried several times over last 2 days but no luck.
Hope someone comes up with a solution or Apple get a patch out.
me too.. ?!!
Ok here is what I did and worked for me. CLOSE itunes when the window pops up and then proceed with download
I went to the Apple store and talked to them. They said this might be happening in the older operating systems. That does not make sense; surely they want us to buy from iTunes. I recently purchased the iPhone4S, so I will call in saying I have a question about the phone, then ask about not being able to download iTunes 10.5. CrazyCreek, I did close the iTunes window; it did not work for me. I will keep everyone else posted when I call Apple on Monday.
My operating system is a 6 month old copy of Windows 7, not an older operating system. I have tried the upgrade in 32 or 64 bit thinking that might be the problem, but it still doesn't work.
I had the same problem this weekend. The iphone 4s needed Itunes10.5 to sync to her Asus Windows 7 Laptop. When I tried to download from the Apple website I got the error that the windows installer was missings files or something like that. I uninstalled itunes and tried again but that didn't work. Then I redownloaded itunes 10.3 just to have a working version in case I gave up. Then I found site that suggested I update Windows by going through the start menu and while doing that I found an update Apple itunes file.
Goto Start and type Widows Update in the seach window. Click on check for updates (I already was current with all updates but I suggest you download the updates if there are some available.
Goto start and this time just type update in the search window. Look for the Apple itunes update link and click on it. It found there were updates for itunes 10.5, Quick time, Safari, and Icloud. I checked all the updates except for Safari, since we don't use it (yet).
The install started then seemed to stall at one spot for ~3min but then completed successfully. I open itunes and had her synced with Outlook Contact, Email, Calender, and Notes in 5 minutes. I did already configure Outlook by going to tools and Trust Center.
I hope this works.
Thanks for your helpful hints. A lot of this should be helpful for Windows users.
did you ever find a resolution - i have same issue
Can't download iTunes 10.5. Error-The update iTunes can't be installed. The following install step failed: run preupgrade script for AppleMobileDeviceSupport. Contact the software manufacturer for assistance.
