MPB crashes when plugging PS

Question

Level 1

140 points

MPB crashes when plugging PS

This a US version of MBP 15" matt screen bough in December 2010.

I am experiencing some issues with it.

Some times when I replug the power supply, I get a dark grey curtain falling on my screen, with the instruction reading to force quit and reboot.

It seems this is now happening a bit too often for my comfort.

I have experienced this also once or twice while watching video on iplayer or so

My PS is a brand new UK replacement under warranty after the previous one, started having false contact.

Have any of you experienced such an issue.

Many thanks

PB 15-1.5ghz-250GB-1GB, Mac OS X (10.5.8), MBP6,2-15"matt-i5-2.4ghz-320GB-4GB

Posted on Oct 21, 2011 1:37 AM

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Answer 1

Oct 21, 2011 1:45 AM in response to lune

make sure the power supply is the right one for your 15" MBP. use a serge protector.

it should be the 85w one http://store.apple.com/us/product/MC556LL/B

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Answer 2

Lexiepex

Level 6

14,102 points

Oct 21, 2011 3:20 AM in response to lune

The US and the UK power supply are the same (you need indeed the 85W one, £60).

Are you sure that the earlier "false contact" was a problem of the charger, and not of the MBP connector?

clean out the magsafe contact in the MBP with compressed air.

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Answer 3

lune Author

Level 1

140 points

Oct 21, 2011 4:36 AM in response to lune

In reply to the couple of people who advised me on that thread. Somehow i can't see the messages on this forum.

Any way:

I took an appointment at the genius bar, and they had a quick look at my MBP.

They are the one who decided that the power supply was faulty, and provided me with a new one.

I myself was wondering about the connection in the MBP, but with the new PS it seems to connect well.

It is when I reconnect the PS that the MBP goes Crash. But this happen only randomly at the most unexpected moment.

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Answer 4

Lexiepex

Level 6

14,102 points

Oct 21, 2011 6:59 AM in response to lune

Hi lune,

there are sync problems in the forum posts already for days, that's the reason that some forum post appear much later sometimes (but eventually they arrive).

I still suspect the magsafe slot in the MBP, as the probable cause of the issue. Maybe even worse inside or after the connection in the MBP.

If aircleaning does not work, go back to the Genius and explain, while the charger is still under guarantee. And your MBP may well be under warranty also:

goto the following page, and type in the serialnumber:

https://selfsolve.apple.com/agreementWarrantyDynamic.do

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Answer 5

lune Author

Level 1

140 points

Oct 26, 2011 5:50 AM in response to Lexiepex

This is a report I got after another crash today. If that means anything to anyone it would be great to have a bit of feedback before I drop to the repair team.

Many thanks

Interval Since Last Panic Report: 317911 sec

Panics Since Last Report: 1

Anonymous UUID: 3D2EAB30-5926-4DCE-8A1F-B02E99DC371D

Wed Oct 26 13:43:55 2011

panic(cpu 2 caller 0x2abf6a): Kernel trap at 0x0124cbc1, type 14=page fault, registers:

CR0: 0x80010033, CR2: 0x7d71f270, CR3: 0x00100000, CR4: 0x00000660

EAX: 0x7d71f26c, EBX: 0x0aa38800, ECX: 0x7d71f26c, EDX: 0x00020001

CR2: 0x7d71f270, EBP: 0x55322a08, ESI: 0x00000000, EDI: 0x0aa38b6c

EFL: 0x00010202, EIP: 0x0124cbc1, CS: 0x00000008, DS: 0x00000010

Error code: 0x00000000

Backtrace (CPU 2), Frame : Return Address (4 potential args on stack)

0x55322808 : 0x21b837 (0x5dd7fc 0x5532283c 0x223ce1 0x0)

0x55322858 : 0x2abf6a (0x59e3d0 0x124cbc1 0xe 0x59e59a)

0x55322938 : 0x2a1a78 (0x55322950 0x1 0x55322a08 0x124cbc1)

0x55322948 : 0x124cbc1 (0xe 0xcfb0048 0x10 0x10)

0x55322a08 : 0x1278101 (0xaa38800 0x55322abc 0x1 0x504e08)

0x55322a38 : 0x1250f8a (0xaa38800 0x55322abc 0x0 0x0)

0x55322b08 : 0x124d4a3 (0xaa38800 0x1 0x55322b6c 0x55322b68)

0x55322b88 : 0x56da06 (0xaa38800 0x0 0x55322ddc 0x55322c14)

0x55322bd8 : 0x56e2a5 (0x12a39c0 0xaa38800 0xa268188 0x1)

0x55322c28 : 0x56eb59 (0xaa38800 0x10 0x55322c70 0x0)

0x55322d48 : 0x286638 (0xaa38800 0x10 0xa268188 0x1)

0x55323df8 : 0x21dbe5 (0xa268160 0xde525a0 0x1f8a60 0x11b47)

0x55323e38 : 0x210a86 (0xa268100 0x0 0xa9db460 0xa2ad1f0)

0x55323e98 : 0x216f84 (0xa268100 0x0 0x0 0x0)

0x55323f18 : 0x295914 (0x55323f44 0x0 0x0 0x0)

0x55323fc8 : 0x2a20f8 (0x9243160 0x0 0x10 0x0)

Kernel Extensions in backtrace (with dependencies):

com.apple.driver.AppleIntelHDGraphics(6.3.6)@0x1244000->0x1312fff

dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x955000

dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x98e000

dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x96c000

BSD process name corresponding to current thread: Safari

Mac OS version:

10K549

Kernel version:

Darwin Kernel Version 10.8.0: Tue Jun 7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386

System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 1952182650699

unloaded kexts:

com.apple.driver.AppleUSBUHCI 4.2.0 (addr 0x145a000, size 0x65536) - last unloaded 109276395351

loaded kexts:

com.parallels.kext.prl_vnic 6.0 11994.637263

com.parallels.kext.prl_netbridge 6.0 11994.637263

com.parallels.kext.prl_usb_connect 6.0 11994.637263

com.parallels.kext.prl_hid_hook 6.0 11994.637263

com.parallels.kext.prl_hypervisor 6.0 11994.637263

at.obdev.nke.LittleSnitch 2.3.09

com.apple.driver.AppleHWSensor 1.9.3d0 - last loaded 39682262592

com.apple.filesystems.autofs 2.1.0

com.apple.driver.AGPM 100.12.31

com.apple.driver.AppleMikeyHIDDriver 1.2.0

com.apple.driver.AppleHDA 2.0.5f14

com.apple.driver.AppleUpstreamUserClient 3.5.7

com.apple.driver.AppleMCCSControl 1.0.20

com.apple.driver.AppleMikeyDriver 2.0.5f14

com.apple.driver.AudioAUUC 1.57

com.apple.driver.AppleIntelHDGraphics 6.3.6

com.apple.driver.AppleIntelHDGraphicsFB 6.3.6

com.apple.driver.SMCMotionSensor 3.0.1d2

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AudioIPCDriver 1.1.6

com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.0a1

com.apple.GeForce 6.3.6

com.apple.driver.AppleGraphicsControl 2.10.6

com.apple.driver.AppleLPC 1.5.1

com.apple.kext.AppleSMCLMU 1.5.2d10

com.apple.driver.AppleUSBTCButtons 201.6

com.apple.driver.AppleUSBTCKeyboard 201.6

com.apple.driver.AppleUSBCardReader 2.6.1

com.apple.driver.AppleIRController 303.8

com.apple.iokit.SCSITaskUserClient 2.6.8

com.apple.BootCache 31.1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.iokit.IOAHCIBlockStorage 1.6.4

com.apple.driver.AppleFWOHCI 4.7.3

com.apple.driver.AppleUSBHub 4.2.4

com.apple.driver.AirPortBrcm43224 428.42.4

com.apple.driver.AppleEFINVRAM 1.4.0

com.apple.driver.AppleSmartBatteryManager 160.0.0

com.apple.driver.AppleAHCIPort 2.1.7

com.apple.iokit.AppleBCM5701Ethernet 3.0.5b8

com.apple.driver.AppleUSBEHCI 4.2.4

com.apple.driver.AppleACPIButtons 1.3.6

com.apple.driver.AppleRTC 1.3.1

com.apple.driver.AppleHPET 1.5

com.apple.driver.AppleSMBIOS 1.7

com.apple.driver.AppleACPIEC 1.3.6

com.apple.driver.AppleAPIC 1.4

com.apple.driver.AppleIntelCPUPowerManagementClient 142.6.0

com.apple.security.sandbox 1

com.apple.security.quarantine 0

com.apple.nke.applicationfirewall 2.1.14

com.apple.driver.AppleIntelCPUPowerManagement 142.6.0

com.apple.driver.DspFuncLib 2.0.5f14

com.apple.driver.AppleProfileReadCounterAction 17

com.apple.driver.AppleProfileTimestampAction 10

com.apple.driver.AppleProfileThreadInfoAction 14

com.apple.driver.AppleProfileRegisterStateAction 10

com.apple.driver.AppleProfileKEventAction 10

com.apple.driver.AppleProfileCallstackAction 20

com.apple.driver.AppleSMBusController 1.0.10d0

com.apple.iokit.IOFireWireIP 2.0.3

com.apple.iokit.IOSurface 74.2

com.apple.iokit.IOBluetoothSerialManager 2.4.5f3

com.apple.iokit.IOSerialFamily 10.0.3

com.apple.iokit.IOAudioFamily 1.8.3fc2

com.apple.kext.OSvKernDSPLib 1.3

com.apple.driver.AppleHDAController 2.0.5f14

com.apple.iokit.IOHDAFamily 2.0.5f14

com.apple.iokit.AppleProfileFamily 41

com.apple.driver.IOPlatformPluginFamily 4.7.0a1

com.apple.driver.AppleSMBusPCI 1.0.10d0

com.apple.driver.AppleBacklightExpert 1.0.1

com.apple.driver.AppleSMC 3.1.0d5

com.apple.nvidia.nv50hal 6.3.6

com.apple.NVDAResman 6.3.6

com.apple.iokit.IONDRVSupport 2.2.1

com.apple.iokit.IOGraphicsFamily 2.2.1

com.apple.driver.BroadcomUSBBluetoothHCIController 2.4.5f3

com.apple.driver.AppleUSBBluetoothHCIController 2.4.5f3

com.apple.iokit.IOBluetoothFamily 2.4.5f3

com.apple.driver.AppleUSBMultitouch 207.7

com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.8

com.apple.iokit.IOUSBMassStorageClass 2.6.7

com.apple.iokit.IOUSBHIDDriver 4.2.0

com.apple.driver.AppleUSBMergeNub 4.2.4

com.apple.driver.AppleUSBComposite 3.9.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.8

com.apple.iokit.IOBDStorageFamily 1.6

com.apple.iokit.IODVDStorageFamily 1.6

com.apple.iokit.IOCDStorageFamily 1.6.1

com.apple.driver.XsanFilter 402.1

com.apple.iokit.IOAHCISerialATAPI 1.2.6

com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.8

com.apple.iokit.IOFireWireFamily 4.2.6

com.apple.iokit.IOUSBUserClient 4.2.4

com.apple.iokit.IO80211Family 320.1

com.apple.iokit.IOAHCIFamily 2.0.6

com.apple.iokit.IONetworkingFamily 1.10

com.apple.iokit.IOUSBFamily 4.2.4

com.apple.driver.AppleEFIRuntime 1.4.0

com.apple.iokit.IOHIDFamily 1.6.6

com.apple.iokit.IOSMBusFamily 1.1

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 6

com.apple.driver.DiskImages 289

com.apple.iokit.IOStorageFamily 1.6.3

com.apple.driver.AppleACPIPlatform 1.3.6

com.apple.iokit.IOPCIFamily 2.6.5

com.apple.iokit.IOACPIFamily 1.3.0

Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.58f16

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

Memory Module: global_name

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.42.4)

Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: ST9320325ASG, 298.09 GB

Serial ATA Device: MATSHITADVD-R UJ-898

USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2

USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000 / 5

USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0xfa120000 / 4

USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 3

USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000 / 7

USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2

USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000 / 4

USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000 / 3

Reply

Answer 6

Allan Jones

Level 9

68,912 points

Oct 26, 2011 6:45 AM in response to lune

The high ranking of Parallels and Little extensions in the report concerns me:

com.parallels.kext.prl_vnic 6.0 11994.637263

com.parallels.kext.prl_netbridge 6.0 11994.637263

com.parallels.kext.prl_usb_connect 6.0 11994.637263

com.parallels.kext.prl_hid_hook 6.0 11994.637263

com.parallels.kext.prl_hypervisor 6.0 11994.637263

at.obdev.nke.LittleSnitch 2.3.09

First try disabling LittleSnitch and testing. If that doesn't work, make sure both it and Parallels have the latest updates.

The is a patch for Parallels but it was to fix a problem of the Dock using 100 percent of processor cycles after upgrading the OS to 10.6.8, Your problem sounds unrelated.

Reply

Answer 7

Lexiepex

Level 6

14,102 points

Oct 26, 2011 7:36 AM in response to lune

I agree with Allan about the Little Snitch.

For Parallels Desktop you have V6 now, and you already have the latest update of V6, this is very stable. The Dock issue was already solved in an earlier update.

You do not upgrade Parallels to V7 (cost), because that does not add anything as long as you do not have Lion. (As soon as you run Lion OS you have to upgrade to V7, and take the 2 or 3 V7-updates immediately).

In relation to your problem: I am sticking with my earlier post. The hardware Genius could easily test if it is a problem in the connector or the powersupply in the mac.

Reply

Answer 8

koyovis

Level 1

0 points

Feb 11, 2012 7:31 AM in response to lune

Your MacBook Pro model 6,2 has known issues with the graphics hardware. It has two graphics processor, the AppleIntelHDGraphics high in your backtrace, and the NVIDIA GeForce GT 330M. Depending on your power saving setting, with power supply disconnected it runs on the Intel and with power supply connected on the NVIDIA. You mention that crashes happen during watching video - it could be that when plugging in the power supply during a demanding video application, the MBP switches from integrated to discrete and that is the known situation when this MBP 6,2 crashes.

The logic boards of 6,2 with kernel problems due to video processing get replaced for free...

http://arstechnica.com/apple/news/2011/08/buggy-nvidia-drivers-giving-2010-macbo ok-pro-owners-lion-upgrade-headaches.ars

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