Dashboard Movies Widget suddenly not working

Who are you talking to? Don't understand what you want to see?

I was trying to do what cnet said but it did not work. I am trying to fix the dashbord movie widget. most of the people it to work but I have not been able to. I am asking to show what they did to fix it.

It appears that Apple has fixed the issue with the Movie widget. I just tried using it a few minutes ago and it worked. I'm not sure when they fixed it, but it's working now.

Confirmed mine for Canada is now working again too

It's broken again. Movie dates and times are there, but no trailers. No trailer buttons, either. Changing to the Fandango server puts the buttons back, but there's no trailer, either. [sigh]

Yes. I'm having this same problem. Has been this way at least four days.

I posted a question about it: https://discussions.apple.com/thread/4274049

No responses yet. Maybe you could post over there, too. Maybe more forum posters will see it and someone might know something?

I'm having a similar problem: after upgrading to 10.8 Mountain Lion, my Movies widget is just a black, empty rectangle. It doesn't even show "No data available" -- just nothing. (Same thing for all users of the Mac, and I've tried restarting, as well as removing the widget then putting it back.)

Are other people still having this problem? Has anyone solved it or had it go away on its own? Are there any other Mac Movies widgets (Apple or third-party) that I could use? Any ideas?

Thank you.

Yes, I am experiencing the same problem. I am using Lion 10.7.5. I called Apple and they couldn't help and sent me to Fandango (1866-857-5191). A pleasant Fandango rep spent about an hour on the phone, but could not help. I called Apple back and they are not going to charge me for the incident. This rep was in Oregon and had the same black rectangle when he loaded the Movies widget. I called Fandango back and another pleasant rep said she would escalate the problem. The strange thing is that my daughter who lives 70 miles south of me can get the Widget to work. It seems to be a problem where you are an quite possibly the operating system you are using. I am using Lion and you are using Mountain Lion and we are both experiencing the problem. I was ready to reload the operating system until I heard the Apple rep in Oregon was getting the same black rectangle. I, too, tried reintalling the Widget by dragging it out of the system library folder an clicking and trying to reinstall, but again no information.

Let's hope they get it fixed soon.

hello all.

I can echo S.G. For the past 6 months or so I've only had one or two posters cycling - Argo & Jack the Giant Slayer. And, I could get to the movie listings. It was this way yesterday.

This morning, I only have a black box with no previews at all and cannot get to the list or the little icon that changes the settings.

I am running SL 10.6.8.

Guess Apple has given up on the movie widget. When working, it is a very helpful little widget.

Now I might as remove it from my line up. 😠

Strangely, my Macbook is working - only showing Jack the Giant Slayer with access to movie listings and settings.

So, that shows that it is not related to where you are, because both my Macs are located in the exact same place.

I copied the preference, parser, and movie widget itself from my Macbook to my Mac... no luck.

Don't know what's going on, but it is pretty frustrating!! 😠

oops! I take that back. I rebooted (left that step out at first) and now the widget is working again, but only shows Jack the giant slayer preview, but can access the movie list/settings.

Message was edited by: linda2009

Hello Linda,

I called my authorized Apple Repair Center in New Paltz, NY and all they get is the black box when trying to access the Movies widget on two different computers.

I dragged the Movies widget from my Computer's library, deleted it from the library and and clicked on the Movies widget on the desktop. It installed it in my home library. I removed it from there and placed it back in the computer's library. I got a message that said I needed to authenticate it. I clicked on authenticate and it asked for my password. I entered the password and the Movies widget appeared back in my computer library. It still does not work.

It is a useful widget and I guess it is ultimately Fandango's responsibility to fix it.

Thanks, Ted, for contacting Apple and Fandango and getting to the bottom of this!

Since even Apple is getting just a black box, there's clearly something wrong with the Movies widget itself -- it's not something with my computer, so I'm not going to try to troubleshoot it any further.

Just a recommendation for a workaround: the http://www.rottentomatoes.com/movie_times/ website is excellent and shows much more info than the Movies widget, all at a glance (you don't have to click on each movie to see the times). It also includes stuff that the widget doesn't, like the length of each movie, trailers, and critics' ratings. Fandango also has a website: http://www.fandango.com/movietimes .

I got the following email on April 8, 2013 from Fandango, after submitting the problem:

Subject

The Movies widget is not working on my Mac. I think it is a server issue. All I ...

Discussion Thread

Response Via Email (Miriam) 04/08/2013 07:47 AM

Dear Theador,

Thank you for your email and interest in Fandango.

We have forwarded your email to the appropriate department for further investigation and follow up. We will contact you again by email once we have more information regarding your request.

Thank you for your patience and for making Fandango your choice for online movie tickets.

Best regards,

Miriam

Fandango Customer Support

www.fandango.com

Wireless access: mobile.fandango.com

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The Movie's widget still does not work on my MacBook Pro. I have Lion 10.7.5. Again, all I get is the black rectangle.

This how you submit a problem. Use this form: http://fandango.custhelp.com/app/ask

Ted

Message was edited by: TedDetjen