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Dashboard Movies Widget suddenly not working

21065 Views 91 Replies Latest reply: Dec 12, 2013 12:40 PM by GoddyJ RSS
  • TedDetjen Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 10, 2013 6:35 PM (in response to S. G.)

    I got the following email on April 8, 2013 from Fandango, after submitting the problem:

     

     

    Subject

    The Movies widget is not working on my Mac. I think it is a server issue. All I ...

     

    Discussion Thread

    Response Via Email (Miriam)    04/08/2013 07:47 AM

    Dear Theador,

     

    Thank you for your email and interest in Fandango.

     

    We have forwarded your email to the appropriate department for further investigation and follow up. We will contact you again by email once we have more information regarding your request.

     

    Thank you for your patience and for making Fandango your choice for online movie tickets.

     

    Best regards,

     

    Miriam

    Fandango Customer Support

    www.fandango.com

    Wireless access: mobile.fandango.com

     

    -----------------------------------------------------------------

    The Movie's widget still does not work on my MacBook Pro.  I have Lion 10.7.5.  Again, all I get is the black rectangle.

     

    This how you submit a problem.  Use this form:  http://fandango.custhelp.com/app/ask

    Ted

     

    Message was edited by: TedDetjen

  • TedDetjen Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 22, 2013 2:42 PM (in response to S. G.)

    I received an autoreply today from Fandango that since they hadn't heard from me in 48 hours, they were marking the case SOLVED.  I reported back that I am still experiencing the black rectangle and that the problem is still not solved.  As I mentioned before I checked with my authorized Apple repair center and they were experiencing the same issue.  I don't think Fandango really cares.

     

    I am using a MacBook Pro with Lion 10.7.5.  The widget has always worked in the past.

     

    Message was edited by: TedDetjen

  • DonnaR Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 22, 2013 3:04 PM (in response to S. G.)

    I also upgraded from 10.6.8 to 10.8.3, but unlike you, my widget hasn't worked since the upgrade. My computer is a desktop (iMac), so it's interesting that your desktop's widget doesn't work but your laptop's does.

    However, my problem with the widget does not show up in Console.

  • Bill Kahn Calculating status...
    Currently Being Moderated
    Apr 23, 2013 11:26 AM (in response to S. G.)

    I upgraded an old MacBook to 10.8.3 and it worked fine for months, but I get nothing but a black box now, from a week or so ago; installed and used Fandango app on my old reconditioned iPhone recently and wondered if that had anything to do with disabling the widget on my computer.

  • TedDetjen Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 23, 2013 12:01 PM (in response to Bill Kahn)

    I filed a bug report with Apple as well as a trouble report with Fandango.  I removed the Movies widget from my the Computer library.  Then I clicked on it to reinstall it.  It installed it in my home library.   I moved it back to the computer library and was asked to "authorize" the move with my password.  I tried the widget and it still displayed the black rectangle.  There is definitely something wrong with the way the information is being transmitted from Fandango to our Macs.  I hope they get it fixed soon, but at least I know I am not the only one.

     

    My window looks like this one  http://www.dslreports.com/forum/r28198641-OS-X-Movies-Widget-Not-Working

    This is a recent post from another user.

     

    Let's hope Apple and/or Fandango fix this soon as the Movies widget is handy.  By the way I have Lion 10.7.5 and the widget has always worked in the past.  I have seen users with Snow Leopard and Lion with the same issue.  I think Mountain Lion customers are having the same issue.

     

    Message was edited by: TedDetjen

  • TedDetjen Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 25, 2013 4:15 AM (in response to SJ_UnderWater)

    You can also submit a problem report to Apple engineers about the Movies widget by using the website:  https://bugreport.apple.com/cgi-bin/WebObjects/RadarWeb.woa/wa/signIn

  • SJ_UnderWater Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 25, 2013 12:03 PM (in response to TedDetjen)

    I would hope Apple is actually aware of the services their widgets depend on, especially one which was supposed to go dark at the end of last year.

  • TedDetjen Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 25, 2013 12:10 PM (in response to SJ_UnderWater)

    Where did you hear that the Movies widget was supposed to go dark?

  • SJ_UnderWater Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 25, 2013 12:22 PM (in response to TedDetjen)

    not the widget itself. as I explain in the linked thread, Yahoo's geocoding/where API was supposed to go dark in November. parser.js references the service and line 230 is where the response is handled. The "<" issue is probably the request returning HTML explaining the service is now gone (like a 404 message) instead of the JSON response the widget expects. See also http://stackoverflow.com/a/15781052

  • TedDetjen Level 1 Level 1 (5 points)
    Currently Being Moderated
    May 17, 2013 10:23 AM (in response to S. G.)

    Where did you get version 0.4?  I have version 1.1 which came with my Lion 10.7.5 system, which I reinstalled on my system from Apple.  I still get the black rectangle.

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