3 Replies Latest reply: Oct 22, 2011 9:47 PM by Ukalady
Ukalady Level 1 Level 1

This makes it really tough to sync...I am unable to use wifi synching. I just want to be able to sync like I used to with the USB cable plugged directly into the iMac.

 

Here's what I've done to attempt to fix it:

 

--restarted iPad

--restarted iMac

--confirmed latest version of iTunes

--unplugged and replugged in USB cables (after testing cables); note, it's plugged directly into the iMac

 

It still doesn't show in devices. Interestingly enough, neither does my iPod Touch (a different USB cable, also plugged into the iMac).

 

Has something changed in the way things are done in iOS 5 and I have to change a setting to make the devices visible in iTunes?


iPad 2, iOS 5
Reply by Demo on Oct 21, 2011 7:35 PM Helpful

Nothing has changed that would affect the way the iPad is recognized in iTunes. Here is the link to Apple's support article on this issue.

http://support.apple.com/kb/ts1591

 

You probably have done all of these steps except for....

Mac OS X v10.6.8 or earlier only: Reinstall the Apple Mobile Device Service.

 

Here is another troubleshooting article that might help.

http://support.apple.com/kb/ts3540

 


All replies

  • Ukalady Level 1 Level 1

    Okay, I trashed iTunes, re-installed from a clean .dmg file and now the devices show.

     

    Unfortunately, I'm now getting the oh-too-common non-syncing issue (an "apply changes" gets the spinning gear as it tries to start synching and then I eventually get the "could not be synced because the sync session failed to start.") This holds true for both devices.

     

    Sigh...

  • Demo Level 10 Level 10
    expertise.ipad
    iPad

    Nothing has changed that would affect the way the iPad is recognized in iTunes. Here is the link to Apple's support article on this issue.

    http://support.apple.com/kb/ts1591

     

    You probably have done all of these steps except for....

    Mac OS X v10.6.8 or earlier only: Reinstall the Apple Mobile Device Service.

     

    Here is another troubleshooting article that might help.

    http://support.apple.com/kb/ts3540

     


  • Ukalady Level 1 Level 1

    Update: Upon restart today, the devices had "disappeared" again.

     

    Thanks, Demo, for the second troubleshooting article linked above (http://support.apple.com/kb/ts3540). I went through it and did the first set of steps (1-6) and my devices are now there.

     

    Unfortunately, the iPod Touch (not this forum, I know) still hangs on syncing at "Step 6 of 6: Waiting for items to copy" and the barber pole slides on interminably...

     

    Everything has synced (I check it on the iPod) but it never gets beyond that message in iTunes. I believe others are having similar problems. If it's not one thing, it's another...I'll be happy when the bugs get ironed out of iOS 5 a bit more.

     

    But with Demo's great help, at least I can "see" my devices again. Mahalo!