I'm having a lot of problems as well with apple id and psw. All I wanted to do is to download skype for the ipad. It just refused my psw. Then I tried to create a new account, by mistake I typed the wrong date of birth. Now it tells me I do not meet the minimum age requirement. Then I send a email to the support. I'm still waiting for them. Mean time I tried to log into the app store on the imac. I keep getting type in your psw to view your billing info. I cannot get pass this. Then I logged into the my apple account all look ok, and I change my psw. Now I cannot get into anything at all. But I logged in to submit this, and the psw was accepted. I still cannot get into the app store the itune. I tried again to create a new apple id, but it keeps telling me I already have one. How to I clean the slate and start from zero again.
i haveing the same problem
i get a new card its the same card nr same pin All are the same . only the security code is new and now my card gets the mgz try new code ...and my bank/post offcielle says its Apples problem and not mine
i try to maling the Apple support for iTunes and get some frappées help i cant use at All , or some i ready done before ...
so now i cant Update my apps or redownload
Apple IDs are a complete mess. Can't get updates from the App Store, can't log onto Messages Beta. Yet can log onto the iTunes store and iOS App Store (and here). This all seemed to stem from the switch from mac.com to me.com
This has been broken for countless users (just on here, who knows how many more out there) ever since. I've stopped using the App Store because if I buy from there I can't later update the app (not to mention having to remember to launch the App Store just to even see if there's an update waiting).
Apple have dropped the ball on this issue big time, and don't appear to be remotely interested in acknowledging it, never mind fixing it.
I too have the same problem.
Three devices, but cannot use Facetime on IMAC or Iphone because "email with verification link" (for Apple ID) is never actually sent to my email address on IMAC and "You were signed out of Facetime because your apple ID or password changed".
Apple need to address this please.
Same issue here. Emailing and talking is a complete waste of time. On the phone they tell you they cannot do anything and via email you get sent on wild goose chases via their boilerplate email responses. I'm taking my stuff to a local Apple store where I can talk to a live human being face to face and get this resolved.
Im new to apple communities and Im grateful for this form. I have been a long time apple buyer of apple
products all the way back to the Mac 128. I just have to voice a problem I have with apple support.
I've never been treated this way before and I really don't know why. It concerns the apple id. When I bought
products in earlier times, I never gave much thought to remembering and apple id. This was a mistake on
my part. Now, it seems I have four of them, of which I know two of the passwords. The problem is on the
third Id, i do not know the pass word and it is tied to some of my iphone apps. My iphone will not let me
update these apps unless I have that password. The problem is the email associated with this password
is now not working as that provided got bought out. So, there is no way to recover it. Second, when I answer
the security questions on the recovery page, it wants to know my birthday, and all of a sudden and when I answer
it shuts down. With all that said, I cant recover the password and update the apps.
Enter apple support, I finally got to account securuty yesterday, and you would have thought I was a criminal.
I provived them with all information identifying who I was and even ansered the security questions. The person
I was working with was very "dumb acting", asking me to repeat numbers over and over and kept putting me
on hold. I know cyber security is important, but come on. He could see I'm a very loyal apple customer with
a new iphone 5 on the way. I wanted him to help be reset the password to this account. Needless to say after
waisting 2 hours on the phone with him I nothing got got. He kept saying he would sent me a reset email
at another working email addres of mine, but it would not arrive. Then he would go back to asking me security
questions. It was apparent he did not believe me on saying who I was. I ask to speak to his suppvisor and was
put on hold for another 20 minutes, and did not get a suppervisor. He came back on and said there was not one
avaible and took my number for one to call me. It did not happen. This apple id stuff is out of control. Apple needs
to do something about merging these Ids since they are so important. I still have no clue what to do next other
than rebuying the apps and using another id. It is sad this simple problem can't be fixed. Come on apple, Ive
spent alot of money with you and you dissappoint me. I guess i'm venting alittle, but does anyone have any
ideas. I hate to complain, but this is out of hand.
John H. (iphone, ipad, mac pro, macbook pro)