Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unable to Verify Apple ID - Email account is not accessible

I have 2 Apple IDs.


I've updated my iPad and iPhone to IOS5, and now I am unable to verify my Apple ID that I use for purchases.


For this Apple ID, I used an email address that is no longer accessible to verify the ID.


I have a money in this account from iTune gift cards, and I would like to use it for purchases.


How can I verify an Apple ID without access to the email account?

Posted on Oct 22, 2011 2:33 AM

Reply
53 replies

Oct 22, 2017 3:56 AM in response to norlysalvador

I have been having the same problem. I can’t download any apps due to my verification failing.

It keeps saying “Choose a different payment method” which I can’t exactly do because I have been using my mothers credit card because I am only 12 😅 It’s been very annoying though because I can’t download back apps I have accidentally deleted.

I have messaged Apple so you could try doing that. They haven’t replied to me yet because I just messaged them but someone said it worked for them. Find them and click the link x

Oct 22, 2011 2:42 AM in response to WPR

I too am having the same problem. I recently updated both my iMAC and IPAD2 to IOS5 and i cant update my apps or purchase anything because i am unable to veify my Apple ID. I know my e-mail is correct as well as my password. After typing in my password as always before i update/download, it now says "You have not verified your AppleID." Tap OK to review the instructions on how to verify your Apple ID. Once i do that it takes me to the Email Verification window that states; "An email has been sent to address below with a link to verify your Apple ID, but i never receive anything. Ive been trying this for the past 3 days and still no e-mail. What is going on??? WE NEED HELP!!!

Oct 22, 2011 9:22 AM in response to WPR

I'm encountering the same problem. I have updated to iOS5 for my iPhone 4 and now can not verify my email address by email. I also can not verify my email even after signing in to MyAppleID. I have been able to verify an alternate email address but not the primary. I am able to update apps but not able to download any new apps to my iPhone 4.

Oct 22, 2011 9:33 AM in response to WPR

I had the EXACT same problem and almost pulled out what remaining (little) hair i have left.


BUT! All is not lost...I think i found a solution...


Go to appleid.apple.com and instead of logging in, change the email address associated with your account. Apple will then send the verification email and you can complete the process. Your "new id" will be the new email address. You should also see your account balances and purchases reflected just as they were.


Hope this helps! (it worked for me)

Oct 22, 2011 9:36 AM in response to WPR

I have the same problem since 20th of october 2011.

My dotmac.com Account which I use for iTunes is not accesible and my alternative e-mail account is empty, so there is no e-mail to verify.

it is not possible to change my e-mail adress for this account, because of this problem with this e-mail to verify think. it seems there is no workaround to fix this problem from the user, only from apple. But there is no answer or solution yet.

Oct 23, 2011 6:18 AM in response to WPR

Well, after nearly a week of trying i have finally been able to log in and change my primary e-mail address. However, even though it says it's verified I am still unable to use iCloud. It is still saying I need to return to an emaill address that is no longer accessible and, after the changes I have just made, no longer associated with my iTunes account.


This is absolutely ridiculous. I am seriously considering buying an iPad2 but all these problems are really putting me off.

Oct 23, 2011 8:23 AM in response to kinherts

I was able to download apps from App Store using my AppleID but I was unable to use iMessage at all with the same AppleID. After some search on the communities, I was able to do both now.

I have two AppleID. I found that I need to make sure both accounts are using different email address, and both email address need to be verified.

If you were, somehow, unable to verified the PREFER email address (which I had faced previously) of a AppleID account, you need to change the PREFER email to some OTHER email address, and go through the process to verified this OTHER email address. After this OTHER email address been verified, you can change this OTHER email address back to the PREFER email address, and go through the process of verification.

This work for me.

Unable to Verify Apple ID - Email account is not accessible

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.