Previous 1 2 Next 18 Replies Latest reply: Dec 26, 2014 1:22 PM by vanhacker
David L Gerber Level 1 (75 points)

I recently joined iCloud and since then have not been able to shuffle songs on my Apple TV.

My songs are on the Apple TV.  They are all there; all the album art is there, and I can play them individually; however when I click "Shuffle Songs" I receive the following message - "No content was found".

My Home Sharing is on, and I have unplugged the Apple TV and restarted my iMac, but keep getting the same error message.

I would appreciate any suggestions.

  • Winston Churchill Level 10 (95,539 points)

    I can't see how iCloud would cause that.


    When you unplugged the Apple TV did you remove all the cables.

  • David L Gerber Level 1 (75 points)

    Yes I did.

  • Winston Churchill Level 10 (95,539 points)

    I checked my music shuffle is working and it is.


    You might try restarting iTunes first, but I think you might need to do a restore, however there are issues with the restore process at the present time and you'd likely need to do that via iTunes using a micro USB cable.

  • David L Gerber Level 1 (75 points)

    The problem is only with shuffling songs.  Everything else works OK, i.e. everything in iPhoto works, including slideshow; Netflix works; - I can play individual songs but can not shuffle songs (contnuous play).  I have 2 Apple TVs and am having the same problem on both.

    What do the two ends look like on a micro USB cable?  I have so many extra cables, I'm not sure which is the correct one.

  • Winston Churchill Level 10 (95,539 points)


  • David L Gerber Level 1 (75 points)

    I bought the cable, hooked up the Apple TV to my computer, clicked Restore and got the following message:  "The Apple TV software update server could not be contacted.  Make sure your network settings are correct and your network connection is active, or try again later".

    As a reminder, my photos are streaming properly and I can access the internet on the Apple TV.

    What do I try next?

  • David L Gerber Level 1 (75 points)

    OK, it did work the second time and I was able to Restore the Apple TV.

    I then plugged it back into my TV set, then reintered all the User Name and Password to set it up.

    However, I still have the same exact problem.  I can play individual songs, but when I hit "Shuffle Songs" it says "No content was found".

  • manitoumac Level 1 (0 points)

    I just started having the same issue.  I can play individual songs, but can't shuffle no matter what I try (a single album, a playlist, a genre, all songs, etc).


    The only thing I can figure out is that I just updated the firmware and that screwed it up.  Or turning on our new iphones and activating icloud accounts did it...


    Any help would be appreciated!

  • manitoumac Level 1 (0 points)

    Actually, I was wrong - I can shuffle playlists, but that's it.

  • Alley_Cat Level 6 (19,185 points)

    Are you talking about shuffling songs from iCloud under main Music column (not available to Winston and I in UK), in which case it may have a buggy implementation, or song in Computers>iTunes Library>Music, or both?


    I suspect you mean the iCloud hosted songs.


    If so, they may have Shuffle in the interface without supported code or buggy code, so send feedback:


  • manitoumac Level 1 (0 points)

    At least for me, it's when I'm trying to shuffle songs from my desktop's library on the appletv.  So not icloud-hosted stuff.  It's just that the timing seems to coincide with activation of an icloud account.


    So it's able to access the library to display artwork, list all the songs, artists, albums, etc. and even play individual songs or shuffle playlists, but it no longer can shuffle if you select all songs, or a genre and all albums, etc.


    From his description, it sounds to me like the OP is seeing exactly the same thing - it can access everything, but balks at shuffling directly from the library itself.

  • Alley_Cat Level 6 (19,185 points)

    I've not upgraded to iCloud as I see little incentive at present.


    I'll see if I still have Shuffle option - pretty sure I could shuffle music videos te other day.



  • LarryD Level 1 (0 points)

    I am having the exact same problem.  Has anyone found an answer yet?

  • David L Gerber Level 1 (75 points)

    Make sure all the songs you want to stream are checked in iTunes (checkbox to the left of each song).

    If not, they will not stream to your Apple TV.

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