Is Apple a trustable place to repair my Macbook Pro?

Question

Is Apple a trustable place to repair my Macbook Pro?

My macbook pro wouldn't turn on one day so I went to an Apple Store.They told me there was water damage, therefor it was going to cost $500 to fix the logic board(i never spilled anything on it)(my macbook is still under warenty). So, I told them to go ahead and do it. Well, today they called me and said they fixed the logic board, but it still will not turn on. So, they said they will call me again tomorrow. I am scared they will charge me another $500 repair then tell me it still isn't working. Then they may just keep charging me till they virtually replace it. Should I just take it away from them before its too late? Will they keep charging me for it? Is apple a trustable place to repair my mac or should I go someplace else.

MacBook Pro, iOS 4.3.3

Posted on Oct 23, 2011 12:49 PM

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Answer 1

Oct 23, 2011 1:00 PM in response to overseerjames

water damage is not under warranty. This could happen from wiping it down with something a little too wet, overly sweaty palms or just dumb luck all together.

Apple is very trust worthy but that is something you should have asked them before they went ahead and did more work. I would imagine the 500 is a flat rate to fix what they said was the matter with it, however if replacing the logic board didn't work, then it must not have been water damage so I would detest that with them since you're still underwarranty.

When they call back, bring that up. Tell them, "you said that it was water damage and I needed a new logic board, but since you've replaced the logic board and it wasn't the situation, then I feel like you need to show me more evidence that it was water damage and not a factory malfunction.

Since this computer is so new and it is still under warranty I'm very hesitant as to these extra costs I'm incurring since this is still a brand new machine under warranty and you've had it for quite a while. It sounds like water damage was a guess and replacing the logic board didn't work so it over rules that possibility of water damage being the issue at all and rather a faulty connection somewhere else."

Or something like that. Let them know you're upset with how your experience is going so far and that you're questioning their expertise and need your computer back sooner then later. Apple is a reputable repair center and help center. Whether or not your local Apple store has competent individuals is a different story.

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Answer 2

Oct 23, 2011 1:10 PM in response to overseerjames

Thank you, but there is one problem. When I sent the Macbook Pro in to be repaired (at the apple store not the factory where they fix it in 2 days) it was two day away from warrenty experation. So, when I brought the it in it was under warrenty, but now that they spent 7 days fixing it the macbook is no longer under warrenty. Is this their fault? Becuase if they hadn't fixed the wrong chip then it would have been under warrenty.

I will tell them what you said. I was scared to tell them I have no recolection of spilling any liquad on it, becuase they might just think im lieing. Plus, there is no way for me to prove I didnt cuas the water damage. But now that they appear to have performed an incorect repair I will complain.

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Answer 3

Oct 23, 2011 1:20 PM in response to overseerjames

yeah if they call back and say they weren't able to fix it just yet, then express these things that I pointed out.

as for the warranty they began working on it while it was still under warranty and I'm only guessing, that they will respect that warranty until they fix your issue and you are satisfied and they close the repair. After you recieve the computer back and close the repair, you will be not under the warranty so I would make sure, when you go to the store, that they turn it on for you, I would even sit in there and browse a little and just open all your normal apps to see if anything happens before you leave.

I'm sorry about this complication and I hope your experience is way better.

Having said that, Apple is the only store that I've walked out feeling the customer is always right. Express your concern but don't be angry, be dissapointed. Treat the person working with you like you want them to treat you.

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