recover apple id, iTunes, Mac & AppleTV
I have a problem with an apple id.
This id was created on what is now an obsolete email account.
However, it's been a latent problem b/c the old service provider still operates that account, which is set to forward emails to the new email account.
This appears to be currently the case.
The apple ID was working fine on iTunes on a Mac, last time I tried it.
Yesterday, I attempted to purchase a movie on an older generation Apple TV. I have done this in the recent past, and it worked fine.
This time, it asked me for Apple ID and password. I input this data, and it refused to accept it, several tries later.
I then went to a browser on a mac and attempted a direct login to this apple ID. sure enough, it wouldn't allow login.
After 3 tries, it locked the ID for 8 hours.
At present, I have verified it's still the case that I can't log in with the old credentials.
I then ask it to send an email re-set of the Apple ID password (verification worked yesterday, received those emails at the new email address via the old email address). Now, I am not recieving any re-set email.
Please help! This is our main apple ID and we are desperately trying to spend money on iTunes but Apple seems to want to miss another quarter by denying access 😉
thanks in advance
iTunes account / apple ID-OTHER, Mac OS X (10.6.8)