iOS5 Upgrade done, now camera roll gone and Photos won't open?

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iOS5 Upgrade done, now camera roll gone and Photos won't open?

We did the software upgrade, all went well and smooth. I tried to go into my camera roll through my pictures and it says that its empty? Also, when I click on the Photos app, it shows a white screen and then just closes back to the home screen.

The odd part is that my background picture is still there, I can take pictures and see them in the bottom right corner but when I attempt to view them it says empty.

Anyone out there that can help?

Thanks!

iPhone 4, iOS 5

Posted on Oct 23, 2011 1:51 PM

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Answer 1

ufc78

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Oct 23, 2011 3:23 PM in response to paulhops220

I have nearly the same problem.

Since the iOS5 upgrade I can't open my camera roll any more.

A new created album and all contacts were removed mysteriously.

If I try to open the camera roll, the screen gets white and jumps back to the home screen.

Same problem if I try to take a picture.

Settings > General > Info tells me that 2.147.483.647 Pictures are stored on my iPhone..

Bought it three weeks ago.

Many thanks in advance if someone could help.

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Answer 2

paulhops220 Author

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Oct 23, 2011 5:16 PM in response to ufc78

I made an appointment at the Genius Bar at my local Apple store. I sure hope they can help! For the most part we have the pictures already on our computer so they are not lost... some are though.

I found another link and tried to follow the directions but I am so afraid of making things worse. Hopefully if I don't get any help here then they can help at the store.

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Answer 3

paulhops220 Author

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Oct 23, 2011 5:19 PM in response to ufc78

Here is the info on the other post I was telling you about:

Title :

Photos gone after ios 5 update

Post by: andrespibr (second to last on the first page)

Post:

Hey guys, i found a solution for our problem, at least it worked for me.

1- Download Iphone Explorer (does not need to be a jailbroken device)http://www.macroplant.com/iphoneexplorer/

2.) connect your iphone using the usb cable

3.) launch iphone explorer

4.) backup and then delete the following files:

/Media/PhotoData/MISC/Info.plist

/Media/PhotoData/Photos.sqlite (or /PhotoData/Photos.sqlite)

/Media/PhotoData/PhotosAux.sqlite (or /PhotoData/PhotosAux.sqlite)

5.) reboot your iphone

After you reboot your device, windows will prompt if you wan to open your iphone on windows explorer as usual. After you open it, your photos are going to be there, just like it was before update.

Resource: http://blog.mbentley.net/2010/06/iphone-ios-4-upgrade-restore-lost-pictures-in-c amera-roll/

Let me know if this works for you!

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Answer 4

paulhops220 Author

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Oct 23, 2011 5:35 PM in response to paulhops220

I am going to post to his comment and see what he thinks too.

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Answer 5

ufc78

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Oct 23, 2011 5:51 PM in response to paulhops220

Thank you for your help.

I found other post refering to the same or similar problem.. but without any solution.

The few pics I made already are save, thats not the real problem.

I guess I have to visit the store too..

Best regards

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Answer 6

paulhops220 Author

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Oct 23, 2011 5:57 PM in response to ufc78

I just did the fix I posted above from andrespibr and it worked! I have all my pictures back, the photos app opens and loads now and doesn't just shoot me back to the home screen. I think you should try this. It worked great and now I don't have to go to the store.

Good luck!!

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Answer 7

Oct 25, 2011 5:11 PM in response to paulhops220

If apple had made the software correctly in the first place you wouldn't have to tell other people how to fix their phone. It also is a complicated process where an unskilled user could delete important things for their phone. In all apple should fix it for you since it is their fault.

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Answer 8

Nov 10, 2011 12:42 PM in response to paulhops220

man.. what a mess...almost a joke...

Apple things is famous because they're READY TO USE... i need to do NOTHING.

and then come that bunch of issues...

IOS5, until now is a real f*** sh***

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Answer 9

Nov 10, 2011 12:54 PM in response to paulhops220

there's no /Media/PhotoData/MISC/Info.plist

just other 2 and DCIM_APPLE.plist and com.apple.photos.caches_metadata_plist

and Steve Jobs laughin at us

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Answer 10

Nov 10, 2011 1:06 PM in response to paulhops220

Just deleted only the 2 files that i listed above

and now I CAN TAKE PICTURES AND SEE IT.

but the joke remains: It has just the RIGHT ARROW, so i can just see the next photo, i can't "rewind" to see earlier photos!1 hhahahaha

almost like windows... i think the best thing to do is go back to IOS 4 and maybe kill the team who develop that IOS5...

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Answer 11

Nov 11, 2011 8:21 AM in response to paulhops220

Gosh! I'm facing the same problem. Updated to OS5 two weeks ago and this happened after I happily snapping photos away. Apple support told me to reset all settings but problem persists.

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