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Unable to use Outlook with iCloud

I am getting an error that iCloud cannot setup,


"setup can't continue because Outlook isn't configured to have default profile. Check your Outlook settings and try again"


Outlook is setup as my default mail client and I believe it is my default profile. What can I check or do to fix this?

Windows 7

Posted on Oct 23, 2011 2:05 PM

Reply
22 replies

Jan 2, 2017 9:06 AM in response to SmartGeek1

Thanks SmartGeek1. This repair of ICloud worked for me. The only additional thing I had to do was open my ICloud settings. Log off. Reboot my computer. Open ICloud settings and click on the "Setup ICloud Contacts, Calendars, and Tasks" in outlook button. I rebooted my computer for good measure. Not sure if it was necessary. My Icloud calendar was then back in my Outlook program. Thanks for the help.

Jan 14, 2017 1:52 AM in response to king-gee

I had this issue too, took me weeks to get this working again and many uninstalls and reinstalls that did nothing. Apple support couldn't help, Microsoft couldn't help either. I think the trick is to COMPLETELY remove Outlook then reinstall. But this is trickier than you think. Try these steps and reply back if this works for you:


1. Log out of iCloud

2. Uninstall iCloud

3. Uninstall Office 2016

4. In control panel, open Mail32 and delete all profiles

5. Open regedit and delete the folder [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office]

6. Rename the Office folder to OfficeBackup in C:\Users\[your user name]\AppData\Local\Microsoft\Office

7. Rename the Office folder to OfficeBackup in C:\Users\[your user name]\AppData\Roaming\Microsoft\Office

8. Install Office - set up to work without an account, or if you have one add your other account such as Exchange/gmail etc

9. Install iCloud and click to get mail and contacts working in Outlook

10. Open Outlook and it should work again. Remember if you have two factor authentication you will need to go into your iCloud accounts/manage page and create and use an app specific password or Outlook will keep asking you for your iCloud password


Any local pst files etc that you might need to reconnect will be in the Roaming backup folder you made earlier if you need to grab them back.


Good luck!

Oct 30, 2011 8:50 AM in response to FellipeC

Yep, just a waste of time... If you are running 64 bit Windows, iCloud will not work period. I got to spend a few hours with Apple tech support yesterday (10/29/11) and was basically told that I can revert back to 32 bit Office or wait for the engineers at Apple to release a 64 bit version. What I did see iCloud looks good something I will use, just having to wait...


Hey Apple engineers reading this, how about a time line response.

Oct 30, 2011 10:34 AM in response to waynefromchapin

Respectfully waynefromchapin, iCloud DOES work with 64 bit Windows, just not the way we think it should. I don't like HOW iCloud syncs my PC, using 64 bit Windows 7 so that is why I am not using it. But contrary to what the Apple engineers may be telling you, iCloud DOES work with 64 bit Windows 7, it works on mine but I say again, I don't like HOW it works. I am using Windows 7 64 bit, Outlook 2007.

Jan 9, 2012 10:25 AM in response to FellipeC

I also have windows 7 64 Ent and Office 2010 64 bit Prof Plus. Installed iTunes 10.5.2.11 (64bit). Still getting the


"setup can't continue because Outlook isn't configured to have default profile. Check your Outlook settings and try again", even with just the "contacts" check box enabled.


Pretty misleading error message. If it is not supported yet, it should write something like "not supported yet"!


Anyway, could any of you that actually have a success story please provide little more configuration details? I am not using outlook for e-mail; just for contacts and calendar so it is not my default mail client. iCloud sync should work without having outlook as default e-mail client.


Cheers,

D.

Aug 16, 2012 12:51 PM in response to Faith in GOD

Faith in GOD wrote:


This is still not working for me. I tried SmartGeek's method.


I'm on Windows 8 64bit Release Preview and Office 2013 beta.

Neither your operating system (Win8) or Office 2013 are supported yet, when the release versions arrive they may be but for now there is no official support so your kind of on your own with this. And you gave no details as to what is wrong so it is very hard to advise you.


Best advice, use Windows 7 and office 2010.

Unable to use Outlook with iCloud

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