5 Replies Latest reply: Oct 27, 2011 8:37 PM by JVXB
JVXB Level 1 Level 1 (50 points)

Now, it's my turned to be helped.


"Purchase History" has always required one or three attempts to connect, but today, I noticed that our iTunes account seems to have been redesigned overnight (I check it daily). Purchase History keeps timing out, and giving me a "Your request is temporarily unable to be processed: Please try again later" message. This has been all day, and previously, it never took more than 3-5 tries to get it to work.


(I keep the emails of all purchases, but the Purchase History section also has CURRENT purchases totaled up, before sending it to PayPal to be processed, which email records obviously do not show before the fact. I need to see my current sub-total)


Anyone else experiencing the same problem?

Dell, Windows XP
  • MajesticNJ Level 2 Level 2 (320 points)

    I am having the same problem tonight. Can't see purchase history or manage devices for the cloud. Nothing.

  • JVXB Level 1 Level 1 (50 points)

    Thanks for the confirmation, MajesticNJ! Misery loves company, but in this case, it's very helpful to know it's not my computer. I read another thread of 2007, where commenters were complaining about this very thing. It resolved itself in about 3 days. So, we'll see.


    Post-Edit Update: I just checked, and after two attempts, I at least, was able to see the "Manage Devices" area. The Purchase History area is still inacessible.

  • MajesticNJ Level 2 Level 2 (320 points)

    Still can't see purchase history. If it doesn't resolve itself I'll call Apple in a day or two.

  • ahilla Level 1 Level 1 (0 points)

    Hi, I having the same problem after instalation new version itunes :-(

  • JVXB Level 1 Level 1 (50 points)

    Ahilla, I wrote to Apple Support two days ago, and as of a few moments ago (27 Oct), they fixed it. At least, I can see my "Purchased History" again (I had to send them a screencap of the error message).


    I am sending Apple Support the link to this thread. Hope this helps you guys!