MacBook Air trackpad problems

Question

Level 1

15 points

MacBook Air trackpad problems

Hello,

I just bought a MacBook Air and I noticed that the trackpad has a strange behaviour.

Considering that the trackpad setting is "tap to click disabled", it still do a press and drag action when I move two fingers on the trackpad (I om not clicking at all). This drives me crazy as it leads to a lot of unwanted clicks and errors while working.

I have a very recent MacBook Pro with the exactly the same settings in the System Preferences and it doesn't behave like that.

Is it a hardware problem with the trackpad?

MacBook Air, Mac OS X (10.7.2), 1.8GHz Intel Core i7 256Gb flash

Posted on Oct 24, 2011 2:48 PM

Reply

Answer 1

captfred

Level 7

26,422 points

Oct 24, 2011 3:08 PM in response to S_eye

Turn off dragging in System Preferences > Universal Access > Mouse & Trackpad tab > Trackpad options... button.

Regards,

Captfred

Reply

Answer 2

S_eye Author

Level 1

15 points

Oct 25, 2011 9:00 AM in response to captfred

Hello,

Thanks for taking the time to answer. Unfortunately it doesn't help. With or without "Dragging" option the behaviour is the same.

I tried as well to reset the hardware and zap the PR memory. No improvements.

My next move will be to find an Apple shop and try to see the behaviour of other MacBook Air's.

Cheers

Luca

Reply

Answer 3

JohnTW

Level 1

4 points

Nov 20, 2011 8:49 AM in response to S_eye

I have the exact same problem with my Macbook Air since a week or so, seems to have started with an Apple software update last w eek and/or an Adobe flash update...

Reply

Answer 4

S_eye Author

Level 1

15 points

Nov 20, 2011 10:07 AM in response to JohnTW

Hi John,

In my case it was a hardware problem. I first contacted Applecare by phone (I was still within the initial 3 months after purchase). The Applecare person tried to convince me that it was a problem related to trackpad configuration and how I was using the Macbook (by the way, I am really disappoined by Applecare in general).

Then I took the MacBook Air to an Apple dealer, and they identified quickly the problem (faulty trackpad). I got the MacBook repaired the following day.

I hope this helps

Reply