dominiquez wrote:
I really hope Apple sort this out asap, its riduculous how a high tech company can not recify something so simple and obvious.
I doubt this is going to be sorted any time soon.
I just replaced my ip4 under warranty and while being served by the 'genius' I was asked if I had any other queries/issues.
I said "yes, are you aware of the photo/vid upside down issue?"
Reply: No, tell me more.
I went on to explain the situation, my take on it and this thread. I asked the genius if he was an all Apple user or a mixture of pc and Apple like many on this thread. He said all Apple which I commented then you don't see this issue as it works across all Apple products and that he obviously didn't use his phone much to take pics and send to family who had pc's. I offered to show him by dragging a pic to safari, but he was very disinterested. He said nobody has ever complained about it to him so didn't think there was a problem. I said, well then I'm complaining can you put it in the system? He wouldn't as he said he'd need more complaints to do that. I again mentioned this thread. He didn't care.
I also sent a letter to Tim Cook back in Jan as advised in this thread, to which I got a phone call saying thanks for letting us know, we'll pass it on to the techs. But that was approx 6 months ago...
It's either:
a) not a problem according to Apple
b) really hard to fix so is taking ages
c) can't be done
d) the people who can fix it don't know about it
e) can/will be done but is low priority
f) insert other excuse/possible reason
My money's on d) or e).
If it wasn't for the fact that I walked in with a broken phone, which was replaced on the spot under warranty, then was able to restore my phone on the spot via the cloud and wifi and walk out with a working phone, I too would say I'm never buying another apple product like others have mentioned, BUT their customer service is just tooooo good...