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iPhone 4S random shutdowns?

49062 Views 94 Replies Latest reply: Sep 27, 2013 9:29 PM by jimwww RSS
  • tal1971 Level 2 Level 2 (245 points)
    Currently Being Moderated
    Feb 10, 2012 12:20 AM (in response to 21gocubsgo11)

    For anyone who is getting Panic.Plist in their diagnostic log, then the only way to cure it, is to get the iPhone replaced. Panic.Plist are a hardware issue and no amount of restoring, restoring as new or software updates will fix it, because its hardware related

  • Jersey Freeman Calculating status...
    Currently Being Moderated
    Feb 21, 2012 5:18 PM (in response to tal1971)

    This has been very helpful. Now that I read about this I see in my Diagnostics the dreaded Panic.Plist entry.  So I will go to Apple to get it replaced.

     

    Just one question in relation to this though.  Does this hardware issue also touch on the battery life issue? Or is that just the same software issue that we have all seen with the frost release of new iPhones?

     

    Thank you.

    Cheers!

  • tal1971 Level 2 Level 2 (245 points)
    Currently Being Moderated
    Feb 22, 2012 1:14 AM (in response to Jersey Freeman)

    Jersey Freeman wrote:

     

    Now that I read about this I see in my Diagnostics the dreaded Panic.Plist entry.  So I will go to Apple to get it replaced.

     

    Just one question in relation to this though.  Does this hardware issue also touch on the battery life issue? Or is that just the same software issue that we have all seen with the frost release of new iPhones?

     

    Thank you.

    Cheers!

     

    If you are gettin panic.plist entries, then yes you will need to get your iPhone replaced has panic.plist are related to a hardware issue. You will need to make a Genius Bar appontment at your nearest Apple store.

     

    When I had my fitst 4S which had panic.plist entries. The battery life I saw on this was no better or worse than the 4S I have now (I hasten to add that I do not have a battery issue with either my current 4S or the faulty 4S that I got replaced).

  • Jersey Freeman Level 1 Level 1 (0 points)
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    Feb 22, 2012 6:18 AM (in response to tal1971)

    I have my Genius Bar appt.  Hope the fact that I bought my iphone directly from Verizon doesn't throw a wrench into getting my glitchy phone replaced.

     

    Thanks for your help tal1971!

  • Anchann Level 1 Level 1 (5 points)
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    Mar 3, 2012 5:48 AM (in response to 21gocubsgo11)

    I'm starting to think this is not a hardware issue. I have had my iPad for over a year, and it has started to restart itself only recently within the last couple weeks. It did it once or twice over six months ago, but a restore had stopped it. I have also seen people with iPhones older than my iPad that have just started to have the problem as well. I will make an attempt to bring it in to the Apple Store to see if they can fix it, but my iPad is out of warranty. From what I have seen, those who have received a new iOS device still continue to experience similiar issues anyway. This is slightly disheartening as Apple has always been a quality company in my eyes.

  • david.orsini Calculating status...
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    Mar 13, 2012 9:51 PM (in response to 21gocubsgo11)

    so is mine brand new 4s bought it before release and has been replaced a total of 5 times already due to hardware issues each new phone seems to bring forth a new issue . Cannot seem to find a fix for automatic shut off

  • guithoven Calculating status...
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    Apr 17, 2012 12:42 PM (in response to 21gocubsgo11)

    I am late getting in the 4S game but purchased mine April 6.  Yesterday and today (two times) my 4S has shut off completely when I've been using it.  The phone had over 50% battery left and it won't turn on saying it needs charging.  What is going on with these phones???

  • lauriebyoga Calculating status...
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    May 6, 2012 5:11 PM (in response to tal1971)

    Yes, you must get it replaced.  I bought my iphone at Target in Dec 2011.

    Thought I could live with the "problem" but occasionally it shut off

    and then would take "hours" of keeping in plugged into my Macbook

    for it to turn on again.

    Took it to an Apple store last week.  They ran some diagnostics and ordered

    a new phone which I picked up the following day. ( I had not purchased Applecare)

    New phone works perfect!!!

  • bagushariadi Calculating status...
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    Jun 22, 2012 7:11 PM (in response to 21gocubsgo11)

    most of the people here has iPhone 4S but mine iPhone 4 get the same trouble as you guys

    Although some said it was hardware problem, thats what I'm very afraid of. I've bought my iPhone september 2011 in Jakarta and Im currently living in Melbourne. Dunno if replacement is still valid for me

    Recently I've downloaded Facebook Pages Manager and Draw Something apps and one thing I remember the most that when Im skipping from Whatsapp to Draw Something (multitasking), my iPhone suddenly shut off by itself.

    Does anybody installed the same apps?

  • tal1971 Level 2 Level 2 (245 points)
    Currently Being Moderated
    Jun 23, 2012 12:31 AM (in response to bagushariadi)

    bagushariadi wrote:

     

    most of the people here has iPhone 4S but mine iPhone 4 get the same trouble as you guys

    Although some said it was hardware problem, thats what I'm very afraid of. I've bought my iPhone september 2011 in Jakarta and Im currently living in Melbourne. Dunno if replacement is still valid for me

    Recently I've downloaded Facebook Pages Manager and Draw Something apps and one thing I remember the most that when Im skipping from Whatsapp to Draw Something (multitasking), my iPhone suddenly shut off by itself.

    Does anybody installed the same apps?

     

    Go into Settings/general/about, scroll right to the bottom, touch diagnostic & usage, then diagnostic & usage data. If there are any entries in there that are PANIC.PLIST, then your iPhone has a hardware issue and will need to be replaced.

  • sanjayfromcoimbatore Level 2 Level 2 (300 points)
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    Aug 23, 2012 6:53 PM (in response to 21gocubsgo11)

    i too had panic.plist in the diagnostics and usage. i restored my phone now and that entry is gone. so will this happen again when using the phone, cos my phone reboots randomly becos of this problem .

  • Jon_Beckerman Calculating status...
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    Aug 23, 2012 7:44 PM (in response to sanjayfromcoimbatore)

    My experience?  Yes, its a hardware issue and will continue to occur.

  • tal1971 Level 2 Level 2 (245 points)
    Currently Being Moderated
    Aug 24, 2012 1:31 AM (in response to sanjayfromcoimbatore)

    sanjayfromcoimbatore wrote:

     

    i too had panic.plist in the diagnostics and usage. i restored my phone now and that entry is gone. so will this happen again when using the phone, cos my phone reboots randomly becos of this problem .

     

    Panic.plist are an hardware issue. No software update, restoring as new will sort it out. I had Panic.plist logs and I had my iPhone replaced on the spot in the Apple Store. If my memory serves me correctly, Panic.plist are a fault on the logic board in the iPhone.

     

    If you live near an Apple Store, I would make a Genius bar appointment with a view to getting your iPhone replaced, just tell them that your iPhone is randomly rebooting itself.

     

    If you don't live near an Apple Store, its still possible to have your iPhone replaced, you just need to contact Apple by telephone and they will give you the options open to you.

  • sanjayfromcoimbatore Level 2 Level 2 (300 points)
    Currently Being Moderated
    Aug 24, 2012 1:39 AM (in response to 21gocubsgo11)

    oh. but am in india. my phone is from singapore. so i need to make arrangements according to that. anyway how many days will it make there at singapore to get my phone replaced? i need to tell my friend to take the phone and get replaced.

  • tal1971 Level 2 Level 2 (245 points)
    Currently Being Moderated
    Aug 24, 2012 2:03 AM (in response to sanjayfromcoimbatore)

    I assume that there is an Apple Store nearby to your friend in Singapore?

     

    If its the same as elsewhere, then once a Genius Bar appointment has been made at the desired Apple Store, then its just a case of going into the Apple Store, telling them the problem, they will do a quick test and to ensure there is no water damage to the iPhone, once all of these tests are completed you would then receive a replacement iPhone there an then.

     

    The only issue I could forsee, is if the iPhone was bought in your name and your friend is taking into an Apple Store in Singapore, your friend would obviosly have a different name and this might or could cause an issue.

     

    Perhaps it would be better if your friend telephoned the local Apple Store and explained the situation first, to see if there would be any issue.

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