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Migit Level 1 Level 1

I have an iPhone 3GS, I have been using iOS5 since it came out, yesterday my phone stopped getting service and a blue bubble appeared with something like "iPhone cannot make or recieve calls. Restore from iTunes."


So I turned off and on my phone, and it loaded back up with a silver screen then when unlocked displayed the cord to itunes symbol, but whenever I connected it to my computer it would just reset itself over and over so it couldnt restore.


I let it die overnight and charged it up this morning, it was working fine again.


About 2 hours ago the same message appeared however this time I decided to attempt restoring straight away.

iTunes deleted all the software off my phone and then upon trying to reinstall it came up with the above message


the iphone iphone could not be restored. an unknown error occurred (1).


I have tried multiple times and it happens everytime. How do I fix it?


Now all my phone does is turn on to the cord to itunes picture. thats its only function


Thank you for your help

iPhone 3GS, Windows Vista, Using iOS5
  • @ppl€ Level 1 Level 1

    Try putting your phone I to DFU mode

    DFU means Device Firmware Update. If a restore using Recovery Mode doesn't work you will want to use DFU Mode as a last resort. When placing your iPhone into DFU Mode it does not load the OS before attempting the restore, check the link below for how to do this


  • sloanie Level 1 Level 1

    Hmmm I've got a similar issue with the same error message....


    I've tried to install OS5 on my 32mb 3gs and encountered the message "the iphone iphone could not be restored. an unknown error occurred (1)."  The iphone display the need to connect to itunes. 


    I've followed the DFU as specified by iclarified but unfortunately get the same error message again...


    Any other suggestions?

  • carolinefromayr Level 1 Level 1

    i contacted apple on tuesday regarding similar thing with my iphone 4.only had it 4mths,apple say they r working on problem but no help to me as i have no phone,my screen is now locked on i tunes logo,will let you know what happens when i hear back from apple,hopefully today

  • sloanie Level 1 Level 1

    great, thanks

  • Migit Level 1 Level 1

    Ive had no luck fixing mine.

    I took it to my local apple store to the Genius bar, and they had no clue what was wrong

    Told me just to buy a new one.


    Ive bought a iPhone 4s, but I have to wait to the 21st of November to get it

    so im stuck with an ancient nokia for the time being

  • @ppl€ Level 1 Level 1

    I've not long sold  an iPhone 4 buy before selling the girl I sold it to wanted it updating to ios5.

    I said yeah no problem I can do that for you. I downloaded and installed the new version of iTunes and went to restore and update the phone, I kept getting the message you're all talking about must be some faults or bugs with the new version of iTunes or something. It took me all day getting the same message. It was something along the lines of what you are all seeing (this iPhone could not be restored because am unknown error occurred). I plugged the phone into my laptop held the home and sleep button and released the sleep button keeping hold of the home button when the apple logo came up on the phone. Putting the phone into DFU mode. This seemed to work in the end. Keep trying, I can't believe apple just told you to buy a new one Migit. The cheek!

  • @ppl€ Level 1 Level 1

    Oh by the way I was using an old Nokia 7210 while I was waiting for my new phone. I couldn't believe had bad they used to be :) how did we get by?

    Tell you what tho the battery lasted about a week on it LOL

  • Migit Level 1 Level 1

    I decided to try restore again, it worked this time

    (have no idea what changed - minus I bought a new phone )


    However, once restored it was putting the apps back on and reset itself now it loads my backround on the lock screen but if I unlock it, it says connect to itunes, but if I do that it just resets.

  • @ppl€ Level 1 Level 1

    Try restoring again and set it up as a new phone (Don't restore from a backup)

  • Migit Level 1 Level 1

    its likely that will work, but id rather load my backup


    Im going to let the phone die and charge it completely, and then see what it does,

    if its still not working ill try your suggestion.


    Im just hoping my backup will load to the new phone with no issues when it arrives.

  • @ppl€ Level 1 Level 1

    Yeah a backup of my old phone worked on my 4s no problems up to now fingers crossed.

  • Migit Level 1 Level 1

    thank you for that info, removes a lot of worry around buying the new iPhone

  • @ppl€ Level 1 Level 1

    No worries. When the phone comes get the 3GS on eBay for some cash towards your new one  

  • carolinefromayr Level 1 Level 1

    silly question wheres the sleep button,ill give it a go

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