Previous 1 2 Next 18 Replies Latest reply: Jan 27, 2013 8:03 AM by spenner01
Bejoy Level 1 Level 1 (0 points)

Hi,

 

I bought my first iphone 4 two months back in India and currently am having the fourth replacement phone due to hardware issues. Now the current one has been confirmed by the service center as a faulty product. what are the options that i have?


iPhone 4, iOS 5
  • varjak paw Level 10 Level 10 (169,830 points)

    Four in two months is extremely bad luck (or you're giving your iPhone a very hard time). One way or another, though, Apple's almost certainly just going to replace the iPhone again. You can try callling Apple customer relations (call the tech support number and ask to speak with a customer relations representative), explain the situation, and ask if there is anything else they can do for you given the high number of failures, particularly in such a short time. What they could do other than another replacement, though, I don't know.

     

    Regards.

  • Bejoy Level 1 Level 1 (0 points)

    to give a hard time to the phones i guess i need to use it for some time two replacements were for network issues, one for speaker issue and one for cracked panel all confirmed at the service center as product failures. Isnt there anyway apple can give me an upgraded model or any kind of compensation for the trouble i have gone through? I am really disappointed by the service level of Apple as i feel they just dont care for the customers.

  • varjak paw Level 10 Level 10 (169,830 points)

    Again, you'll need to talk to Apple Customer Relations. We're all just fellow users here and cannot speak for Apple.

     

    Regards.

  • Bejoy Level 1 Level 1 (0 points)

    ofcourse i know that..was just looking for suggestions from fellow users who might have come across these kinds of issues. guess am the unluckiest of the lot

  • hellom Level 1 Level 1 (10 points)
  • roaminggnome Level 10 Level 10 (92,905 points)

    This is correct.  This is how Apple replaces iphones under warranty.

     

    They use service units.  They do not replace with a retail unit.

     

    Your experience is exactly the way it is designed.

  • hellom Level 1 Level 1 (10 points)

    Roaminggnome,

      Have you replaced your iphone?gone thru this process?

     

      I called up apple care yesterday reg this and checked with them abt their replacement procedures.I was told that the original boxes that you buy as a brand new,comes from california but the replacement ones come from HongKong. The  reason they said is that replacement handsets are to be made available to the customers very quickly hence they ship it from HongKong.

    Moreover,they keep the HongKong ones under observation for  a day or so and confirm it works fine before giving it to the customers.

     

    This is the way it works  everywhere or jus only in india?And I am very skeptic that if it is as brand new as the original ones we purchase or its kinda refurbished or something.

     

    Service units,retail units?it would be helpful if you explain the difference ?

     

     

    Thanks

  • roaminggnome Level 10 Level 10 (92,905 points)

    It is very likely refurbished ( as new) as is allowed by the warranty.  This is normal.

  • hellom Level 1 Level 1 (10 points)

    Normal in the sense?everywhere?not just in india?

  • hellom Level 1 Level 1 (10 points)

    Is there a way to check if the phone is refurbished or brand new?

  • roaminggnome Level 10 Level 10 (92,905 points)

    "Normal in the sense?"

    This is the way the warranty works.

     

    "everywhere?"

     

    Yes.

     

    "not just in india?"

     

    EVERYWHERE.

  • roaminggnome Level 10 Level 10 (92,905 points)

    No.

  • Bejoy Level 1 Level 1 (0 points)

    I have always felt the quality of the product in India was low. Maybe refurbished products from other countries. Yes the procedure how you got your replacements are correct. Am no longer using this ****** product iphone and also warning others of not buying this product. After 5 replacements they  finally gave a refund for me. I seriously believe  the quality of iphone in India is not as good as what you get outside.

  • hellom Level 1 Level 1 (10 points)

    Bejoy,

      Where  did you purchase your iphone?reliance istore chains or some others?

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