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Iphone 4 Replacements

730 Views 18 Replies Latest reply: Jan 27, 2013 8:03 AM by spenner01 RSS
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Bejoy Calculating status...
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Oct 25, 2011 7:16 AM

Hi,

 

I bought my first iphone 4 two months back in India and currently am having the fourth replacement phone due to hardware issues. Now the current one has been confirmed by the service center as a faulty product. what are the options that i have?

iPhone 4, iOS 5
  • varjak paw Level 10 Level 10 (167,145 points)
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    Oct 25, 2011 8:11 AM (in response to Bejoy)

    Four in two months is extremely bad luck (or you're giving your iPhone a very hard time). One way or another, though, Apple's almost certainly just going to replace the iPhone again. You can try callling Apple customer relations (call the tech support number and ask to speak with a customer relations representative), explain the situation, and ask if there is anything else they can do for you given the high number of failures, particularly in such a short time. What they could do other than another replacement, though, I don't know.

     

    Regards.

  • varjak paw Level 10 Level 10 (167,145 points)
    Currently Being Moderated
    Oct 25, 2011 9:20 AM (in response to Bejoy)

    Again, you'll need to talk to Apple Customer Relations. We're all just fellow users here and cannot speak for Apple.

     

    Regards.

  • hellom Calculating status...
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    Mar 27, 2012 2:28 PM (in response to Bejoy)
  • roaminggnome Level 10 Level 10 (89,165 points)
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    Mar 27, 2012 2:31 PM (in response to hellom)

    This is correct.  This is how Apple replaces iphones under warranty.

     

    They use service units.  They do not replace with a retail unit.

     

    Your experience is exactly the way it is designed.

  • hellom Level 1 Level 1 (10 points)
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    Mar 27, 2012 3:06 PM (in response to roaminggnome)

    Roaminggnome,

      Have you replaced your iphone?gone thru this process?

     

      I called up apple care yesterday reg this and checked with them abt their replacement procedures.I was told that the original boxes that you buy as a brand new,comes from california but the replacement ones come from HongKong. The  reason they said is that replacement handsets are to be made available to the customers very quickly hence they ship it from HongKong.

    Moreover,they keep the HongKong ones under observation for  a day or so and confirm it works fine before giving it to the customers.

     

    This is the way it works  everywhere or jus only in india?And I am very skeptic that if it is as brand new as the original ones we purchase or its kinda refurbished or something.

     

    Service units,retail units?it would be helpful if you explain the difference ?

     

     

    Thanks

  • roaminggnome Level 10 Level 10 (89,165 points)
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    Mar 27, 2012 3:07 PM (in response to hellom)

    It is very likely refurbished ( as new) as is allowed by the warranty.  This is normal.

  • hellom Level 1 Level 1 (10 points)
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    Mar 27, 2012 3:11 PM (in response to roaminggnome)

    Normal in the sense?everywhere?not just in india?

  • hellom Level 1 Level 1 (10 points)
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    Mar 27, 2012 3:12 PM (in response to hellom)

    Is there a way to check if the phone is refurbished or brand new?

  • roaminggnome Level 10 Level 10 (89,165 points)
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    Mar 27, 2012 3:14 PM (in response to hellom)

    "Normal in the sense?"

    This is the way the warranty works.

     

    "everywhere?"

     

    Yes.

     

    "not just in india?"

     

    EVERYWHERE.

  • roaminggnome Level 10 Level 10 (89,165 points)
    Currently Being Moderated
    Mar 27, 2012 3:14 PM (in response to hellom)

    No.

  • hellom Level 1 Level 1 (10 points)
    Currently Being Moderated
    Mar 28, 2012 2:13 AM (in response to Bejoy)

    Bejoy,

      Where  did you purchase your iphone?reliance istore chains or some others?

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