7 Replies Latest reply: Oct 28, 2011 8:55 AM by movie lady
movie lady Level 2 Level 2 (175 points)

ever since the software update my safari keeps hanging up.  i have to shut down and turn on computer again.  i ran the disk utility and it repaired some premissions but did not resolve the problem.  i have only noticed it with safari.  any suggestions on what to look for.  i am using snow leopard

 

 

thank you. move lady


imac, ibook, airport extreme, Mac OS X (10.6.7)
  • Carolyn Samit Level 10 Level 10 (95,950 points)
    ever since the software update my safari keeps hanging up.

     

    -  Check Safari / Preferences - Extensions. If you have any installed, turn that off, quit then relaunch Safari to test.

     

    -  Try troubleshooting third party add ons >  Safari: Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues

     

    -   If it's not third party plugins causing Safari to hang up, try troubleshooting the Safari .plist file.

     

    Go to ~/Library/Preferences. Move the com.apple.Safari.plist file from the Preferences folder to the Desktop.

     

    Quit then relaunch Safari to test. If that helped, move the .plist file to the Trash.

     

    ~ (Tilde) character represents your Home folder.

     

    -  If that didn't help, try Safari in another user account. Same issues there, log back into your admin account.

     

    Launch Disk Utility  (not to verify or repair permissions)

     

    Select the startup disk in the panel on the left then select the First Aid tab.

     

    Click:  Verify Disk 

     

    If the startup disk needs repairing, follow the instructions for Using Disk Utility to verify or repair disks

  • movie lady Level 2 Level 2 (175 points)

    thank you carolyn for the post full of suggestions.  one thing also that happened after i posted was the screen went black and shut down.  i turned off the power strip and restarted with no problem.  everything else works except safari hanging up.  i have been posting on my laptop for this.

     

    it will be tomorrow afternoon before i can try everything but i am certainly going to do as you suggested. 

     

    thank you so much for your time and suggestions carolyn,.   wish me luck!  i hate when something is wrong with the computer... eeeeggguuhhh.  will check back here before doing your suggestions if the blackness rings a bell with you.

  • Carolyn Samit Level 10 Level 10 (95,950 points)

     

    i turned off the power strip
    ne thing also that happened after i posted was the screen went black and shut down.

     

    I take it this power strip is also a surge protector?

     

    If your Mac continues to do that try Resetting the System Management Controller (SMC).

     

    You're welcome and let us know if you need more help 

  • movie lady Level 2 Level 2 (175 points)

    carolym i tried doing the following and will post this and restart computer to see how it does.  let me know if in need to try anything else.

     

    i did not see anything under "extensions" so did nothing.

     

    moved the apple.com.safari.plist to desktop.

     

    did the first aid and this is what came up -

     

    Verify permissions for “hard drive mac”

    Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/jconsole.ja r", should be lrwxr-xr-x , they are lrw-r--r-- .

    User differs on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib", should be 0, user is 95.

    User differs on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Libraries", should be 0, user is 95.

    Permissions differ on "System/Library/Java/Support/Deploy.bundle/Contents/Home/lib/security/cacerts", should be lrwxr-xr-x , they are lrw-r--r-- .

    Permissions differ on "System/Library/Java/Support/Deploy.bundle/Contents/Resources/Java/deploy.jar", should be lrwxr-xr-x , they are lrw-r--r-- .

    Permissions differ on "System/Library/Java/Support/Deploy.bundle/Contents/Resources/JavaPluginCocoa.b undle/Contents/Resources/Java/deploy.jar", should be lrwxr-xr-x , they are lrw-r--r-- .

    Permissions differ on "System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Support/Rem ote Desktop Message.app/Contents/Resources/Italian.lproj/UIAgent.nib", should be drwxr-xr-x , they are -rwxr-xr-x .

    Permissions differ on "System/Library/CoreServices/RemoteManagement/AppleVNCServer.bundle/Contents/Su pport/LockScreenLeopard386.app/Contents/Resources/Italian.lproj/MainMenu.nib", should be drwxr-xr-x , they are -rwxr-xr-x .

    Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Classes/jconsole.jar ", should be -rw-r--r-- , they are lrw-r--r-- .

    Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/A/Resources/Deploy.bundle/ Contents/Home/lib/security/cacerts", should be -rw-r--r-- , they are lrw-r--r-- .

    Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/A/Resources/Deploy.bundle/ Contents/Resources/Java/deploy.jar", should be -rw-r--r-- , they are lrw-r--r-- .

    Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/A/Resources/Deploy.bundle/ Contents/Resources/Java/libdeploy.jnilib", should be -rwxr-xr-x , they are lrwxr-xr-x .

    Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/A/Resources/Deploy.bundle/ Contents/Resources/JavaPluginCocoa.bundle/Contents/Resources/Java/deploy.jar", should be lrwxr-xr-x , they are lrw-r--r-- .

    Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Resources/JavaPlugin Cocoa.bundle/Contents/Resources/Java/deploy.jar", should be -rw-r--r-- , they are lrw-r--r-- .

    Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Resources/JavaPlugin Cocoa.bundle/Contents/Resources/Java/libdeploy.jnilib", should be -rwxr-xr-x , they are lrwxr-xr-x .

    Permissions differ on "System/Library/CoreServices/Menu Extras/RemoteDesktop.menu/Contents/Resources/English.lproj/RemoteDesktopMenu.ni b", should be drwxr-xr-x , they are -rwxr-xr-x .

    Warning: SUID file "System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/MacOS/ARDAg ent" has been modified and will not be repaired.

    Permissions differ on "System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Support/Rem ote Desktop Message.app/Contents/Resources/English.lproj/UIAgent.nib", should be drwxr-xr-x , they are -rwxr-xr-x .

    Permissions differ on "System/Library/CoreServices/RemoteManagement/AppleVNCServer.bundle/Contents/Su pport/LockScreen.app/Contents/Resources/English.lproj/MainMenu.nib", should be drwxr-xr-x , they are -rwxr-xr-x .

     

     

    the warning is what concerns me.  what does this mean?

     

    yes, it is a power strip i am using and turning off.  i am going to restart and try using to see if any problems.  so far it has let me post all of this without problems so maybe????? 

     

    thank you again for your post and help.  i am disabled so it is hard to get out and get to the apple store.  much appreciated.  i will post back by tomorrow even if it is fine. 

     

     

    movie lady

  • movie lady Level 2 Level 2 (175 points)

    sorry i think i did the premisions instead of the other your asked.  here is the results of it..

     

    Verify permissions for “hard drive mac”

    Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/jconsole.ja r", should be lrwxr-xr-x , they are lrw-r--r-- .

    User differs on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib", should be 0, user is 95.

    User differs on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Libraries", should be 0, user is 95.

    Permissions differ on "System/Library/Java/Support/Deploy.bundle/Contents/Home/lib/security/cacerts", should be lrwxr-xr-x , they are lrw-r--r-- .

    Permissions differ on "System/Library/Java/Support/Deploy.bundle/Contents/Resources/Java/deploy.jar", should be lrwxr-xr-x , they are lrw-r--r-- .

    Permissions differ on "System/Library/Java/Support/Deploy.bundle/Contents/Resources/JavaPluginCocoa.b undle/Contents/Resources/Java/deploy.jar", should be lrwxr-xr-x , they are lrw-r--r-- .

    Permissions differ on "System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Support/Rem ote Desktop Message.app/Contents/Resources/Italian.lproj/UIAgent.nib", should be drwxr-xr-x , they are -rwxr-xr-x .

    Permissions differ on "System/Library/CoreServices/RemoteManagement/AppleVNCServer.bundle/Contents/Su pport/LockScreenLeopard386.app/Contents/Resources/Italian.lproj/MainMenu.nib", should be drwxr-xr-x , they are -rwxr-xr-x .

    Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Classes/jconsole.jar ", should be -rw-r--r-- , they are lrw-r--r-- .

    Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/A/Resources/Deploy.bundle/ Contents/Home/lib/security/cacerts", should be -rw-r--r-- , they are lrw-r--r-- .

    Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/A/Resources/Deploy.bundle/ Contents/Resources/Java/deploy.jar", should be -rw-r--r-- , they are lrw-r--r-- .

    Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/A/Resources/Deploy.bundle/ Contents/Resources/Java/libdeploy.jnilib", should be -rwxr-xr-x , they are lrwxr-xr-x .

    Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/A/Resources/Deploy.bundle/ Contents/Resources/JavaPluginCocoa.bundle/Contents/Resources/Java/deploy.jar", should be lrwxr-xr-x , they are lrw-r--r-- .

    Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Resources/JavaPlugin Cocoa.bundle/Contents/Resources/Java/deploy.jar", should be -rw-r--r-- , they are lrw-r--r-- .

    Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Resources/JavaPlugin Cocoa.bundle/Contents/Resources/Java/libdeploy.jnilib", should be -rwxr-xr-x , they are lrwxr-xr-x .

    Permissions differ on "System/Library/CoreServices/Menu Extras/RemoteDesktop.menu/Contents/Resources/English.lproj/RemoteDesktopMenu.ni b", should be drwxr-xr-x , they are -rwxr-xr-x .

    Warning: SUID file "System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/MacOS/ARDAg ent" has been modified and will not be repaired.

    Permissions differ on "System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Support/Rem ote Desktop Message.app/Contents/Resources/English.lproj/UIAgent.nib", should be drwxr-xr-x , they are -rwxr-xr-x .

    Permissions differ on "System/Library/CoreServices/RemoteManagement/AppleVNCServer.bundle/Contents/Su pport/LockScreen.app/Contents/Resources/English.lproj/MainMenu.nib", should be drwxr-xr-x , they are -rwxr-xr-x .

     

    Permissions verification complete

     

    Verifying volume “hard drive mac”

    Performing live verification.

    Checking Journaled HFS Plus volume.

    Checking extents overflow file.

    Checking catalog file.

    Checking multi-linked files.

    Checking catalog hierarchy.

    Checking extended attributes file.

    Checking volume bitmap.

    Checking volume information.

    The volume hard drive mac appears to be OK.

     

    thanks again!  will try from here.

  • Klaus1 Level 8 Level 8 (45,510 points)

    You only verified permissions, you did not repair them.

     

    As long as the report ends up with 'Permissions repair complete' then, as far as permissions go, you are fine. You can ignore the various statements in the report:

     

    Permissions you can ignore on 10.5 and 10.6:

     

    http://support.apple.com/kb/TS1448

     

    Using 'should be -rw-r--r-- , they are lrw-r--r--' as an example, you will see the that the permissions are not changed, but the | indicates a different location. This is because an update to Leopard changed the location of a number of system components.

     

    Poster rccharles has provided this description of what it all means:

     

    drwxrwxrwx

    d = directory


    r = read

    w = write


    x = executeable program

     

    drwxrwxrwx

    |  |  |

    |  |   all other users not in first two types

    |  | 

    |  group

    owner


    a little more info

    Before the user had read & write. A member of the group had read.

    After, only the user had read & write.

  • movie lady Level 2 Level 2 (175 points)

    thank you carolyn and klaus.  i "knock on wood"  seem to be fine so far.  i did the things i posted and deleted some old files. folders. photos. etc of my personal stuff so maybe something was corrupte.

     

    hopefully this is the end of it????? 

     

    thanks again for your help.  much appreciated!