AppleCare E-Mail Address?
Hi there,
I am still within my 12 months Hardware Warranty under AppleCare, so I had my local CompUSA send in my iBook for service. It seems as though the LCD was BURNING the backside of the Top Case.
So as I'm looking at the top of my iBook, I can see horizontal black lines underneath the white paint ... its really ugly.
In any case, they sent it off, it came back, and the replaced the LCD - which is nice - but it doesn't fix the burn marks.
On top of that, it came back FILTHY, as if the technician who replaced the part was working with motor oil all day long, I'm very disappointed.
So, in the end, I would like to contact them - but every time I call, I get "I can't talk to you, your 90 days of free support are up" - can I e-mail APPLECARE directly?
Jason
I am still within my 12 months Hardware Warranty under AppleCare, so I had my local CompUSA send in my iBook for service. It seems as though the LCD was BURNING the backside of the Top Case.
So as I'm looking at the top of my iBook, I can see horizontal black lines underneath the white paint ... its really ugly.
In any case, they sent it off, it came back, and the replaced the LCD - which is nice - but it doesn't fix the burn marks.
On top of that, it came back FILTHY, as if the technician who replaced the part was working with motor oil all day long, I'm very disappointed.
So, in the end, I would like to contact them - but every time I call, I get "I can't talk to you, your 90 days of free support are up" - can I e-mail APPLECARE directly?
Jason
iBook G4, Mac OS X (10.4.1)
