Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Audio Notes Won't work

Hi!


I am trying to use audio notes in microsoft word (Microsoft Word for Mac 2011 Version 14.1.0.) Every time I click record I get a rainbow icon that rotates around and I have to restart my computer. Can any body help?

MacBook Air, Mac OS X (10.7.2)

Posted on Oct 26, 2011 3:52 PM

Reply
1 reply

Nov 24, 2014 9:17 PM in response to ccwilliams

Hi,


I received the same problem for my Microsoft Word version 14.4.6 (for home use). I called Microsoft Technical Support and they said that since it is past the 90-day warrantee period, they could only offer me a new product for $99. For those that have received their Microsoft products from their university or company for a huge discount or even free, I would suggest going straight to IT support to get a new version. For those that have surpassed the 90-day warrantee and do not want to pay $99 to fix the glitch, there's an option to input audio onto the file from the top drop down menu under "insert." You can use Garageband, Quicktime, or upload an audio file from your smartphone's recording app. Also, if you have your product key and product ID on hand, maybe you could try uninstalling and reinstalling the product.


MacBook Pro, Mac OS X Yosemite (10.10)

Audio Notes Won't work

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.