13 Replies Latest reply: Feb 8, 2014 4:08 PM by pau61
ricardoLB Level 1 Level 1 (0 points)

I was updating my desktop picture using System Preferences and system froze. I, then selected Force Quit which stopped the application.

Now, every time I try to access this application, I return to the frozen screen and I am not able to use any options on System Preferences,

even after restarting the MacBook Air.


MacBook Air, Mac OS X (10.7.2)
  • Tony T1 Level 6 Level 6 (8,825 points)

    Try re-installing the Combo

  • Linc Davis Level 10 Level 10 (165,490 points)

    Launch the Console application and enter "System Preferences" (without the quotes) in the filtering box. Click the "Clear Display" icon in the toolbar. Launch System Preferences. If it still freezes, post any messages that appear in the Console window. You can then quit Console.

  • Linc Davis Level 10 Level 10 (165,490 points)

    Reinstalling almost certainly won't help.

  • ricardoLB Level 1 Level 1 (0 points)

    Linc, thanks for your help.

     

    Here is what I get from the console after clearing and running System Preferences

     

    10/26/11 9:27:28.796 PM SafariDAVClient: ServerNotifications: Setting delegate to APSD

    10/26/11 9:27:29.474 PM SafariDAVClient: Subscription request completed

    10/26/11 9:28:43.000 PM kernel: IOSurface: buffer allocation size is zero

    10/26/11 9:28:48.000 PM kernel: IOSurface: buffer allocation size is zero

    10/26/11 9:28:48.000 PM kernel: IOSurface: buffer allocation size is zero

    10/26/11 9:29:01.000 PM kernel: IOSurface: buffer allocation size is zero

    10/26/11 9:29:01.000 PM kernel: IOSurface: buffer allocation size is zero

    10/26/11 9:29:01.000 PM kernel: IOSurface: buffer allocation size is zero

    10/26/11 9:29:01.000 PM kernel: IOSurface: buffer allocation size is zero

    10/26/11 9:29:01.000 PM kernel: IOSurface: buffer allocation size is zero

    10/26/11 9:30:39.849 PM System Preferences: Couldn't find PictureValueImagePath, trying to resolve the AliasHandle

    10/26/11 9:30:39.856 PM System Preferences: Couldn't find PictureValueImagePath, trying to resolve the AliasHandle

    10/26/11 9:30:39.860 PM System Preferences: Couldn't find PictureValueImagePath, trying to resolve the AliasHandle

    10/26/11 9:30:40.018 PM System Preferences: Couldn't find PictureValueImagePath, trying to resolve the AliasHandle

    10/26/11 9:30:40.143 PM System Preferences: Couldn't find PictureValueImagePath, trying to resolve the AliasHandle

    10/26/11 9:30:40.177 PM System Preferences: Couldn't find PictureValueImagePath, trying to resolve the AliasHandle

    10/26/11 9:30:40.194 PM System Preferences: Couldn't find PictureValueImagePath, trying to resolve the AliasHandle

    10/26/11 9:30:40.292 PM System Preferences: Couldn't find PictureValueImagePath, trying to resolve the AliasHandle

    10/26/11 9:30:40.303 PM System Preferences: Couldn't find PictureValueImagePath, trying to resolve the AliasHandle

    10/26/11 9:30:40.305 PM System Preferences: Couldn't find PictureValueImagePath, trying to resolve the AliasHandle

  • Linc Davis Level 10 Level 10 (165,490 points)

    In the Finder, hold down the option key and select Go > Library from the menu bar. From the folder that opens, move the following items to the Desktop:

     

    Library/Preferences/com.apple.desktop.plist

    Library/Preferences/com.apple.systempreferences.plist
    Library/Preferences/ByHost/com.apple.screensaver.blah-blah-blah.plist
      
    Try again to launch System Preferences. If it still won't open, you can put those files back where they came from, replacing the newer ones that may have been created.

  • ricardoLB Level 1 Level 1 (0 points)

    Linc,

    1) When GO does not show the LIBRARY folder. I was able to ger there by RECENT within GO.

    2) Not one of your listed Items show in the LIBRARY folder.

    Are you using the same OS X 10.7.2?

  • macjack Level 9 Level 9 (50,625 points)

    They are surely there.

    Are you in the /Users/yourname/Library/Preferences folder?

    Hold the option key on your "Go" menu to reveal  /Users/yourname/Library/

  • Linc Davis Level 10 Level 10 (165,490 points)

    When GO does not show the LIBRARY folder.

     

    In the Finder, hold down the option key and select Go > Library from the menu bar.

  • K9BO Level 1 Level 1 (0 points)

    Ok I was having the same problem and I did what you said and it fixed it. Now my question is do I delete the files I moved to my desktop or what? After it fixed my issue I put them back into the library and my problem occured agian. I just want to make sure I can delete these files before I do!

  • Linc Davis Level 10 Level 10 (165,490 points)

    Yes, you can delete them.

  • K9BO Level 1 Level 1 (0 points)

    Thanks this problem has been hounding me for 3 weeks. Much appreciated!

  • ricardoLB Level 1 Level 1 (0 points)

    Linc,

    Problem solved (option key when doing the Finder > Go was not being pressed).

    Appreciate your patience and effective help to solve this problem.

  • pau61 Level 1 Level 1 (0 points)

    Hi

    I have almost the same pb, except that I can't open date and time

    I went out of power, and when I start my computer my clock is working erraticaly, I was always able to change it except for now