How do if find out Imap prefix

I'm having problems with my gmail also and it's giving me the same reading as everybody else. I need help, please! I associate my gmail account with my business.

If anyone knows how to fix the problem, please let me know.

Thanks,

Peggy M.

What "same reading as everybody else" would that be? There's only you here. The person you responded to left 18 months ago.