Pictures are Messed Up

Question

Pictures are Messed Up

I updated to iOS 5 when it first came out and today I took a picture and then went to go look at it, only to realize that the last 15 or so pictures in my Pictures folder were blurry and pixelated. Also, the last few pictures were grey when I opened them up. I tried restarting my phone and closing and reopening the app and syncing my phone, but none of them fixed it. I am able to get the pictures off of the phone into iPhoto, though, and they look fine. I started to restore my phone, but then my computer froze and I had to shut it down.

I was going to try to email the support group, but they don't have an iPhone support email address. So, I would have had to use the Express Lane, but then my iPhone is not covered in the complimentary free 90 day customer support so I would have to pay for the "single incident". I do not appreciate having to pay to get support for my phone when it was the new update that caused the problem.

Anyways, sorry for ranting. I would greatly appreciate any help you can give me.

Thanks!

iPhone 4, iOS 5

Posted on Oct 26, 2011 7:20 PM

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Answer 1

oelster

Level 1

0 points

Oct 28, 2011 3:52 PM in response to sparkieheart93

I got it too.

already tried to restore the phone

reset it.

everything.

all pictures are useless.

they cannot be Emailed or anything.

if I try to send a picture via whatapp app - it sends the thumbnail version.

Please advise, this is holding us from using the Iphone camera and photo apps.

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Answer 2

Oct 30, 2011 2:39 AM in response to oelster

I've got the same issue, updated to ios 5 and now pictures are showing up as fuzzy in the camera roll or black - Very annoying but if i email the pictures they show up fine

Iphone 4 with ios 5.0

anyone know a fix?

Thanks

Joe

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Answer 3

jomo9999

Level 1

4 points

Nov 1, 2011 8:28 PM in response to sparkieheart93

Same here - however, phone is new Iphone 4s - it came with iOS 5 already on it.

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Answer 4

Nov 3, 2011 8:38 PM in response to sparkieheart93

Ok I am having the same problem. Mine occurred after I turned iCloud off because it was not syncing everything and it took forever to do what it was syncing. I tried sync over wifi option and turned that off as well.

Now when I look in the camera roll the pictures are pixelated, blurry, black or just appear as a white box. I can email the pics and they look fine but not upload them to Facebook.

I also noticed that my iPhone4 no longer shows up in My Computer on Windows 7.

Hello Apple Support anyone?

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Answer 5

oelster

Level 1

0 points

Nov 3, 2011 11:02 PM in response to donavonknight

This worked!

summary:

Download an iphoneexplorer -http://www.macroplant.com/iexplorer/download-pc.php

go to photodata folder, delete this files,

com.apple.photos.caches_metadata.plist
Photos.sqlite
PhotosAux.sqlite

That's it.

copytobbe wrote:

Hi everyone.

I had the exact problems that you're all describing. Pictures getting pixly/blurred, camera app crashing, and at the end I couldn't even open the picture-viewer. I found this thread and was let down, but I continued searching for a tip and was rewarded.

This fix worked like a charm:

http://www.iphoneincanada.ca/how-to/how-to-fix-iphone-camera-roll-crash-and-phot os-turned-to-other-in-itunes/

It gives you a step by step-solution which was fairly simple to follow. Afterwards, my camera app works again just fine and I have no problems viewing my pictures.

And best of all, no restore or factory restore needed!

Good luck, best wishes from

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Answer 6

Nov 5, 2011 8:15 PM in response to oelster

I deleted the files, let Itunes resync and everything is there and works great! 🙂

Thanks so much!

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Answer 7

Nov 6, 2011 8:56 PM in response to sparkieheart93

another guide to do the same thing described above:

http://www.iphoneincanada.ca/how-to/how-to-fix-iphone-camera-roll-crash-and-phot os-turned-to-other-in-itunes/

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