6 Replies Latest reply: May 11, 2015 6:46 AM by moonfire
Ian Hurd Level 1 (5 points)

iCloud doesn't accept my password and apple id on my iphone, though it works fine on my MacBook pro.  My phone therefore won't sync with iCloud or open the associated email account.


I keep getting sent back to 'settings,' where I enter the correct password and it verifies just fine.  But when I go back to the email program, it says 'the user name or password is incorrect.'


My id was previously associated with a mobileme account, which has now been moved over to iCloud.


I have seen this problem referred to many times in these support pages over the last few days but haven't seen any official response on how to deal with it.


I would really appreciate advice on how to proceed.



  • alys Level 1 (0 points)

    I am having the same problem. It's infuriating. I just changed my primary email connected to my appleid and all is well when I sign in on my Macbook, but my iphone just isn't having it. It's been a while since you've posted this. Has it worked out since then? Some people were telling me it just needs a few hours because I newly verified my primary email address. Hopefully it's all worked out for you, then I will know there is hope for me.

  • Ian Hurd Level 1 (5 points)

    infuriating for sure.


    I ended up dealing with the problem by deleting my appleid on my phone and then creating it again.  After that, it worked fine.  But I was really annoyed that the problem came up in the first place, and especially after hearing so many other people had the same problem.  It seemed like a pretty obvious bug in their upgrade, and yet they seemed totally indifferent to it.  I have never seen any official acknowledgement of this problem, yet the problem looks really widespread.


    I hope you get yourself back on track, with this or some other solution.

  • alys Level 1 (0 points)

    Well, at least you seem to have found a solution. Thanks for the response by the way. Just wondering how you went about deleting your Appleid off of your phone. Somewhere in settings? I'm fairly inept at life right now, and the iCloud fiasco of 2011 is of no added help.

  • Ian Hurd Level 1 (5 points)

    I deleted it in settings/mail,contacts.../icloud account


    at the bottom of that screen is a 'delete account' button.


    good luck.


    once I got icloud working well on my devices, I discovered another problem: photostream takes the last 30 days of photos from your library and sends them around to your devices.  That's great, but it works by date only which means it takes images out of the trash and out of my real folders.  So photostream is clogged with images I trashed, and you can't (as far as I can tell) tell it not to take those.  It's mind-boggling annoying.


    Anyway, I wish you happy times with icloud.


    Overall, though, I do like it for its good features.  But it does have a surprising number of annoying ones.

  • patricia942 Level 1 (0 points)

    Oh, THANK YOU!  I am shouting with joy!  Have been dealing with this problem for a couple of weeks now and you solved the problem with such a simple task.  This is my first "smart" phone (a hand-me-down from my son) and it has proven to be a whole lot smarter than I am!  At least now I know where to look for answers.

  • moonfire Level 1 (0 points)

    i had this problem and wound up in a round robin.  i finally shut down my iPhone.  when i turned it back on, it accepted my password.