Can't update iPhoto, can't accept existing bundled apps

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Can't update iPhoto, can't accept existing bundled apps

MBP 17" purchased last month. Shipped with Lion, updated to 10.7.2.

The App Store indicates that I have an available update for iPhoto (currently version 9.1.5). When I click the Updates tab in the App Store, and click "Update" for iPhoto, I receive the following message:

"We could not complete your request. There was an error in the App Store. Please try again later (null). This has persisted for several weeks, on my home, work, and travel internet connections.

When I click over to the "Purchased" tab, the App Store reports:

"You have 3 apps to accept. To receive future updates, the bundled applications iPhoto, GarageBand, and iMovie will be assigned to your Apple ID. A unique hardware identifier from your computer must be sent to Apple to verify eligibility."

Next to this message is a gray "Accept" button. When I click this, nothing happens. There is a brief flicker (circular loading icon) in the top gray nav bar, and nothing further happens. The "accept" button remains as-is, and the apps appear to remain 'unaccepted', and this unable to accept updates.

The three apps mentioned above came preinstalled on my machine, and with the exception of iPhoto not able to update, all work fine.

I have only one Apple ID, which was entered correctly when I initiated the new machine, and have been able to make other App Store purchases with my Apple ID.

I've read of some similar issues in this forum, but none with the exact characteristics listed here.

My attempt to correct via suggestions found on Apple help forums:

- manually update iPhoto to latest version. The download and install were successful, but when attempting to launch iPhoto 9.2, it would immediately crash. Ultimately, I ran a Time Machine restore to regain iPhoto 9.1.5 functionality.

I suspect the issue encountered via the Purchases tab is directly related to the issue encountered via the Updates tab, but I'm stumped. I could understand if the iLife apps were downloaded or purchases after I bought the machine, but they were bundled, and should have been assigned to my Apple ID the day I turned the power on.

Any advice on this would be greatly appreciated.

Posted on Oct 27, 2011 5:01 PM

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Answer 1

hayhow

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Jan 15, 2012 11:12 PM in response to copperblue

I have this exact same issue except with my macbook pro 13" only bought last week! Did you find a solution? I am really wanting to get this issue resolved ASAP.

Thanks!

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Answer 2

copperblue Author

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Jan 16, 2012 8:50 AM in response to hayhow

I started off by contacting Apple Support regarding this issue. They were aware of the problem, and said a solution was in the works. A few days later, I received an email indicating my inquiry had been transferred to iTunes Support.

The iTunes Support agent initially didn't understand (or wasn't aware of) the problem, but after a lengthy back and forth, they agreed to send me redemption codes for new copies of iLife '11. The redemption codes they provided unlocked new App Store versions of the iLife '11 apps, solving the problem. The original iLife '11 apps are still there, and still cannot be updated. Weird.

I would recommend starting here:

http://www.apple.com/support/itunes/contact/

Good luck.

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Answer 3

Nov 7, 2013 9:29 AM in response to copperblue

i have the same problem

i updated my computer and after that i could't update iMovie and iPhoto

i go into the App Store and click purchased

it shows me the message "to receive future updates the bundled applications iMovie and iPhoto will be assigned to sour Appke ID. A unique hardware identifier from sour computer must be sent to Apple to verify eligibility"

then i click update write her apple id and password- it accepts it- and then nothing happens

i even tried to make a new user account on the mac but that didn't work

please help me

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Answer 4

Oct 17, 2014 12:02 AM in response to copperblue

Same here. What's wrong with Apple recently? Every released product contains full of bugs.

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Answer 5

Oct 21, 2014 1:38 AM in response to copperblue

I'm seeing the same problem this morning on my newest Mac. Only ever used one Apple ID, and the two apps in the message (iMovie and iPhoto) have both updated before.

I'm hoping it is just a glitch. I'm not too worried about iPhoto here because it is being replaced by Photos, but iMovie would be a bigger thing to lose.

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Answer 6

Oct 28, 2014 9:19 AM in response to copperblue

I have the same issue. I guess I know why it happens: when Yosemite was released first in the US, I switched to the US Store (I live in Peru and was logged in the Peruvian Store). Then I downloaded Yosemite from the US Store and switched back then to the Peruvian Store after installing Yosemite.

After that the problem appeared.

Today I tried to download Yosemite from the Peruvian Sore and it said "a problem has ocurred with the download", same with iPhoto.

Any comments or solutions?

Is there a way I can port my purchases on the US Store to the Peruvian Store?

Thanks!

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