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Q: Can't edit photo imported from iphone 4S

After importing my photos to my PC (Windows 7) from my iPhone, I'm unable to edit them (for example, rotate, crop). I get the following error "this photo can't be saved because of a problem with the photo's file properties"

I check the properties, but they seem fine - all the right permissions, not read-only etc.

Occasionally, I will be able to edit a photo. Say 1 out of 10 of those imported. I can see no differences between these files.

I've also tried using different photo editors/viewers with no luck.

 

Any ideas?

 

Thanks!

iPhone 4S, iOS 5

Posted on Oct 28, 2011 6:15 PM

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Q: Can't edit photo imported from iphone 4S

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  • by burneelu,

    burneelu burneelu Mar 24, 2013 9:41 PM in response to ecbtx
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    Mar 24, 2013 9:41 PM in response to ecbtx

    Everything was working fine till a few days ago and then my photos arent going from my iphone 4 to my pc, windows 7. they are showing up on the photostream on the phone just not in the computer.

    any solutions?

    Even having the computer and phone connected to the same network doesnt help.

  • by tak1983,

    tak1983 tak1983 Apr 6, 2013 7:13 AM in response to ecbtx
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    Apr 6, 2013 7:13 AM in response to ecbtx

    Ok everyone, let me put your minds at ease. This issue isn't present in Windows 7 Pro or better, just tested this.  If you have windows 7 home edition, you will be seeing this issue.

     

    What is happening?  Basically on Windows 7 Pro, we took a photo that was having the saving error on my buddy's windows home edition and Pro is whiping away all the orientation and additional meta-data that Iphone 4s is putting in the photo after the photo is resaved in windows.

  • by Dale Dietrich,

    Dale Dietrich Dale Dietrich Apr 6, 2013 8:22 AM in response to tak1983
    Level 1 (0 points)
    Apr 6, 2013 8:22 AM in response to tak1983

    That's not true. I have had Windows 7 Ultimate (what includes all the functionality of Win 7 Pro) from day 1 with this problem. However, when I moved to Windows 8 in January the problem was gone. Microsoft has done something in Windows 8 to solve the Apple-imposed problem that remains in ALL versions of Windows 7 (unless some update has come out for Windows 7 that I'm unware of since January).

  • by floridanan,

    floridanan floridanan Apr 15, 2013 8:57 AM in response to ecbtx
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    Apr 15, 2013 8:57 AM in response to ecbtx

    When downloading the picture, save picture using the program Picture Viewer.  Once saved, you can go into your download file and open picture using your default program.  You can now edit picture and save it in the location of your choice..

  • by tak1983,

    tak1983 tak1983 Apr 15, 2013 12:17 PM in response to Dale Dietrich
    Level 1 (0 points)
    Apr 15, 2013 12:17 PM in response to Dale Dietrich

    Well I don't know what to tell you but I tried this on 3 computers all in the same room, Ultimate and Professional worked fine, but Home didn't.

     

    Either way, when you save using windows picture viewer, you lose the orientation properties which messes it up in programs that do look for orientation.  For example: picasa has a photo application that properly orients the iphone pictures automatically, much like your iphone does when you are viewing them on the phone.  If you flip the picture with picture viewer, all of that gets stripped out.  Some people have issues with that, the application should be smart enough to recognize orienation.  Orientation didn't use to exist on the iphone until they enabled the stupid volume keys as shutter buttons.

  • by ken5551,

    ken5551 ken5551 Apr 20, 2013 12:18 AM in response to ecbtx
    Level 1 (0 points)
    Apr 20, 2013 12:18 AM in response to ecbtx

    Use this tool. It fixes all photos quickly.

    http://tamako028.web.fc2.com/index_e.html

  • by psychew,

    psychew psychew Jul 9, 2013 6:07 PM in response to ecbtx
    Level 1 (0 points)
    Jul 9, 2013 6:07 PM in response to ecbtx

    Hi I having same problem and my iphone 4s is running on ios 6.1.3 so evidently Apple not sorted the problem I fumming as i bought the iphone as advertised as great evey one told me u can run ya life with it all i want is to take pics of my grandson put them on computer and transfer to memory card for my digital viewer I have to sit side ways to watch them Apple come on talk to Microsoft and sort it otherwise Ill go back to Blackberry or HTC phone when contract up date comes Plus i was intending getting an ipad but not worth it if I cant view my pics properly as some are saying probs there too

  • by Dale Dietrich,

    Dale Dietrich Dale Dietrich Jul 9, 2013 6:34 PM in response to psychew
    Level 1 (0 points)
    Jul 9, 2013 6:34 PM in response to psychew

    Without having to re-read the whole thread, the easiest thing to do is make sure that whenever you take a picture or video on your iPhone, you put the iPhone's volume buttons at the bottom (facing the ground). Then everything will work fine. Also, if you upgrade/move to Windows 8 it is no longer a problem. Short of that there are numerous apps and workarounds to deal with pictures you've already taken. Just read through this discussion for endless options. It ***** but once you have a system its workable.

  • by Ravneet Sohi,

    Ravneet Sohi Ravneet Sohi Oct 7, 2015 1:57 PM in response to Microsoft_Harold
    Level 1 (0 points)
    Oct 7, 2015 1:57 PM in response to Microsoft_Harold

    Your hack works, Still facing this problem in 2015

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