Previous 1 2 Next 20 Replies Latest reply: Jun 14, 2012 5:32 PM by designneverdies
daryl.cheong Level 1 (10 points)



I've created a few aliases under my main iCloud email adress. I have been trying to add them to my Facetime list of emails so that I can be contacted. However, after attempting to activate my aliases from Facetime, I get an error message.


Could someone please kindly advice me on this matter?




iPhone 4S, iOS 5
  • Goldorak84 Level 1 (0 points)

    Same problem here...

  • Eklab Level 1 (15 points)

    Daryl, You can use iCloud Aliases for FaceTime. I created two different aliases under my main iCloud Email and they work fine for FaceTime and iMessage. Make sure the Emails are verified and then add them to FaceTime settings on your iPhone.

  • NotANoob Level 1 (0 points)

    Eklab, how did you get this to work? Was your account a brand new iCloud account? One that wasn't migrated from an old mac or mobileme account?

  • Eklab Level 1 (15 points)

    NotANoob, my iCloud account was brand new. I never had a mobileme account. What problems are you having? I use my main E-Mail for Facetime on my home Mac computer, then I use one aliases for my iPhone and another aliases for my wife's iPhone. Both aliases were created under my main iCloud E-Mail that was set up when you first set up iCloud. This way I can Facetime between my iPhone and Mac or between my iPhone and my wife's iPhone or my Mac and wife's iPhone.

  • NotANoob Level 1 (0 points)

    I have a new iCloud .me account with an alias. Whenever I trymto add my alias in thr dialog box formfacetime, it promts me with:

    The username or password for was incorrect. Please try again.


    I know that works, and whenever I've tried it here or in iMessage, I get that error.

  • NotANoob Level 1 (0 points)

    I have tried getting the email alias verified but end up with an error as discussed in this topic:

  • Eklab Level 1 (15 points)

    How may alias E-Mails have you created and have any of them been verified? You can only create three E-mail aliases under your iCloud E-mail account. Also which Facetime dialog box are you entering your alias E-Mail into. You should have Facetime "ON", then you should have your "Apple ID" entered, then where is says "You can be reached for video calls at" is where you want to enter you alias E-Mail.

  • NotANoob Level 1 (0 points)

    This is my current setup:

    Created new iCloud account through iPhone by selecting Setting> iCloud

    Chose to create a new account with an address, let's call it

    Then I went to>Mail, and created a new alias. It is my only alias, let's call it


    On the iPhone:

    Settings>Facetime, I type in, and it's respective password.

    The next screen is a screen that displays the above email address, and displays a Next button which I press.

    A checkmark is displayed and a new screen appears.

    This new screen displays the FaceTime slider showing that it is on. My AppleID is displayed.

    Under "You can be reached for video calls at">"Add An Email", I enter

    As soon as I press the return key, an error pops up:

    FaceTime Activation

    An error occurred while verifying your email.


    The verification process doesn't go through. Not even when I try to 'Resend Validation Email' when I tap the Error'd email area.

  • Eklab Level 1 (15 points)

    It looks like the has not been verified. To check to see if it has been verified copy the web address and click on Manage your account. Once you sign in to manage your Apple ID you should see the word Verified with a check mark under each E-Mail. If your Alternate Email Address has not been verified try sending a E-mail from your Primary Email Address which should also be your Apple ID to the iCloud Alias you created. That is what I had to do to get one of the E-Mail aliases to work / be verified.

  • NotANoob Level 1 (0 points)

    Correct. That's where I'm stuck. I've already attempted to add my alias as an Alternate Email Address through the site, but it errors out with thos description:

    The mail alias cannot be the same as a profile email


    I and another user have run into the same issue and have no idea how to resolve it. On that same page, the (main) Apple ID and Primary Email Address have no area for modification.


    What did you mean by what your solution was? I've sent an email to my alias from my appleid to make sure both accounts are valid, but still no verification email for the alias.

  • Eklab Level 1 (15 points)

    You cannot add Alternate Email Address through the site and you cannot edit your Apple ID and Primary Email Address. All I did was send an E-mail from one e-mail address to the other e-mail address and it became verified. Have you tried turning your iPhone off and then back on or deleting the alias you created and then create another new alias. Is the Apple ID you are using for Facetime the same Apple ID you use for iTunes?

  • NotANoob Level 1 (0 points)

    This new AppleID is not the one I use for iTunes.


    If I delete he alias, would I be able to recover that alias? I'm not understanding why only some of us are having problems using aliases for FaceTime, iMessage, etc.

  • Eklab Level 1 (15 points)

    I use the same Apple ID for iTunes, Facetime, iMessage. Anywhere on my iPhone's (mine or my wife's) where an Apple ID is required I have my iTunes Apple ID. Try using your Apple ID that you use for iTunes in Facetime. Go to "Settings", "Facetime" and then click on the "Apple ID" and then sign out. Sign back into Facetime with your iTunes Apple ID and then where it says "You can be reached for video calls at" put in the iCloud E-Mail address.

  • NotANoob Level 1 (0 points)

    I tried your suggestion and the error that pops up is different:

    "Unable to verify email because it is already in use"


    The error when I use my new appleid is:

    "An error occurred while verifyig your email"

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