Email issues with iCloud

Question

CAP2010 Author

Level 1

4 points

Email issues with iCloud

Can anyone please help?

I am a MobileMe user sine the beginning of MobileMe and never had problems. Transitioned to iCloud and now I cannot receive email. I have tried recreating my iCloud account on my computer 3 times, I have changed my AppleID password twice, I have deselected and reselected SSL and chaged ports, but nothing works. My IPad2 also will not receive email since the transition. I can send email and I can check email on using Firefox at www.icloud.com. Any help would be great as this is very frustrating and I am tired of wasting my time trying to get back a functionality that was lost. The following message is what I receive in Mail:

The server returned the error: Mail was unable to connect to server “p99-imap.mail.me.com” using SSL on port 143. Verify that this server supports SSL and that your account settings are correct.

Cheers

iMac - Intel Core Duo - 2.66 GHz, Mac OS X (10.7.2)

Posted on Oct 29, 2011 6:40 PM

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Answer 1

TonyBEAM

Level 1

0 points

Oct 31, 2011 9:04 AM in response to CAP2010

I had the same issue. Found out that Apple has changed their password requirements. You now must have at least one capital letter and one number in the password. Once I incorporated that requirement into my password, everything worked fine. Hope that helps.

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Answer 2

budpate1

Level 1

4 points

Oct 31, 2011 11:06 AM in response to CAP2010

Mail seems to be a very problematic part of iCloud. Mine's been on and off all morning.

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Answer 3

Oct 31, 2011 11:07 AM in response to budpate1

I am having issues also

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Answer 4

Oct 31, 2011 4:00 PM in response to TonyBEAM

Thank you - totaly worked, i tried everything and nothing worked. i think Apple should notify people so they can change passwords. The thing that threw me off that i was able to connect to IMAP but not to SMTP.

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Answer 5

TonyBEAM

Level 1

0 points

Oct 31, 2011 4:04 PM in response to pavelfromcamp hill

Be aware that iCould is still having problems since it's launch. My MobileMe account worked great, but since migrating to iCloud my mail goes down periodically. Mine also had problems with morning as budpate1 said.

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Answer 6

Oct 31, 2011 4:08 PM in response to TonyBEAM

yes i know, im sure they r working like crazy to fix it, but it might make some pl upset that r trying to switch from Gmail and use @me.com as primary email.

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Answer 7

Oct 31, 2011 10:29 PM in response to CAP2010

This may help...

iCloud: Mail server information

http://support.apple.com/kb/HT4864

IMAP (Incoming Mail Server) information:

Server name: imap.mail.me.com

SSL Required: Yes

Port: 993

Username: example@me.com (use your @me.com address from your iCloud account)

Password: Your iCloud password

SMTP (outgoing mail server) information:

Server name: smtp.mail.me.com

SSL Required: Yes

Port: 587

SMTP Authentication Required: Yes

Username: example@me.com (use your @me.com address from your iCloud account)

Password: Your iCloud password

Additional Information

SSL is required for both IMAP and SMTP connection with iCloud. POP is not supported by iCloud.

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Answer 8

CAP2010 Author

Level 1

4 points

Nov 2, 2011 2:49 PM in response to JohnBradshaw

John P.,

Thanks for the info. Do you know of any way I can change those settings on my iMac?

Cheers

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Answer 9

Nov 2, 2011 7:46 PM in response to CAP2010

If you set up iCloud via System Preference > iCloud then these settings should be there automatically.

You can check by going to Mail > Preferences > Accounts > Incoming Mail Server / Outgoing Mail Server (SMTP) Edit Server List

Before you do Next Step Back Up your Files

If settings are gray-out and you can not change them, then i had to find and move to External Hard Drive / delete - Mail folder and com.apple.mail.plist (Library > Mail) (Library > Preferences > com.apple.mail.plist)

Restart your Mac

Now Set Up your Mail via Mail App not iCloud - You should get Step-By-Step fields to enter new server names and passwords.

hope that works for you.

Paul

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