1 Reply Latest reply: Oct 29, 2011 10:16 PM by amy115
amy115 Level 1 (0 points)

Hi,  I just tried to update my Iphone 4.  Seemed to sync okay and back up the phone.  But now my phone is stuck on the Itunes logo with a USB showing. Here is what I have tried:

1. following the support instructions

2. Iphone is not seen by my computer or Itunes

3.  Stop/Start Apple mobile device

4 uninstall then reinstall Itunes

5.  Iphone will not reboot when I hold down home/off button.  Apple logo comes up briefly and then it goes back to Itunes/usb logo


This is my only phone and, well, I am kinda desperate(caregiver and concerned about someone being able to reach me for emergencies)


If anyone has any insight, I would appreciate the help.  Otherwise - guess it is Apple or AT&T tomorrow:)

iPhone 4