Original iPhone stuck in recovery mode

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Level 1

122 points

Original iPhone stuck in recovery mode

Hello Everyone!

I recently decided to clean out my fully functional original iPhone by pressing Erase All Content and Settings in the Settings App. When the process finished, the phone was in Recovery Mode (which apparently is normal), but iTunes didn't give me an option to restore the phone. I can see the phone under Devices, but there aren't any options:

I tried using a Hard Reset (no change) and then put the phone in DFU mode and then iTunes went through the process of downloaded and installing the firmware (progress bar on the phone, and everything), but once it finished, the phone rebooted into Recovery Mode.

I loaded RecBoot, but pushing buttons doesn't seem to do anything. I've also tried TinyUmbrella, but my only option is Enter Recovery (Exit Recovery is grayed out). When I press Enter Recovery in TinyUmbrella, the log says "Sending enter recovery request to iPhone", but nothing seems to happen.

One last detail -- whenever I connect the phone, it shows up in iTunes, and the message "Accessing iTunes Store..." shows up in the iTunes status window for about five seconds, but then there are no other messages.

Some possible clues from system.log (I've redacted some ID's):

Oct 31 06:53:44 Andrew-ODells-MacBook-Pro com.apple.usbmuxd[27]: HandleUSBMuxConnect Client 0x10441fcf0-AppleMobileDeviceHelper/com.apple.SyncServices.AppleMobileDeviceHel per requesting attach to 0x219:62078 failed, no such device

Oct 31 06:53:44 Andrew-ODells-MacBook-Pro AppleMobileDeviceHelper[17323]: AMDeviceConnect (thread 0xa0136540): Could not connect to lockdown port (62078) on device 537 - REDACTED: 0xe800006b.

Oct 31 06:53:44 Andrew-ODells-MacBook-Pro /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Apple MobileDeviceHelper.app/Contents/MacOS/AppleMobileDeviceHelper[17323]: 17323:2685625664|DeviceLinkListener.c:_copyMobileDeviceValue| ERROR: Could not connect to attached device: This device is no longer connected. Try disconnecting and reconnecting your device. (107)

Oct 31 06:53:44 Andrew-ODells-MacBook-Pro AppleMobileDeviceHelper[17323]: _AMDDeviceDetached (thread 0xa0136540): Device 'AMDevice 0x3f93b0 {UDID = REDACTED, device ID = 537, FullServiceName = REDACTED@REDACTED:4225._apple-mobdev._tcp.local.}' detached.

Oct 31 06:53:44 Andrew-ODells-MacBook-Pro AppleMobileDeviceHelper[17323]: _AMDDeviceDetached (thread 0xa0136540): Device 'AMDevice 0x3a7ea0 {UDID = REDACTED, device ID = 536, location ID = 0x24100000, product ID = 0x1290}' detached.

Oct 31 06:53:44 Andrew-ODells-MacBook-Pro AppleMobileDeviceHelper[17323]: _AMDDeviceAttachedCallbackv3 (thread 0xa0136540): Device 'AMDevice 0x3caa00 {UDID = REDACTED, device ID = 538, location ID = 0x24100000, product ID = 0x1290}' attached.

Oct 31 06:53:44 Andrew-ODells-MacBook-Pro iTunes[17320]: AMDeviceLookupApplications (thread 0xb09ab000): Was unable to start the install service on the device: 0xe800005d

Any ideas??

2.2 GHz Intel Core 2 Duo MacBook Pro, Mac OS X (10.6.3)

Posted on Oct 31, 2011 4:01 AM

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Answer 1

theolog Author

Level 1

122 points

Oct 31, 2011 4:47 AM in response to theolog

I forgot to mention that the SIM card that's currently in the phone is NOT activated (I upgraded to a new phone a year ago) -- I wonder if this is why iTunes is unwilling to activate the phone and take it out of Recovery Mode????

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Answer 2

Nov 12, 2011 2:11 AM in response to theolog

I've been having the exact same problem! and my phone also has no SIM card in it. Someone please help!!!

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Answer 3

theolog Author

Level 1

122 points

Nov 13, 2011 6:25 AM in response to marissah_11

Marissah -- you are not going to find the answer you need here. I was able to fix the problem but had to use a method that cannot be discussed in these forums. There IS a solution, but you must look elsewhere....

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Answer 4

Nov 13, 2011 11:17 PM in response to theolog

I also have the same problem. I am running 10.6.8 with iTunes 10.5. I am getting similar error:

11/13/11 11:06:55 PM iTunes[3291] AMDeviceLookupApplications (thread 0xb0491000): Was unable to start the install service on the device: 0xe800005d

I think something has broken between AT&T and Apple iTunes Store, because I got it to (almost) re-activate, but it never was able to sync anything and I still had the recovery mode "connect to itunes" on the phone. I was stupid to do a "full wipe" on the phone before shifting it from one kid to another kid, and now I have a brick!

I don't want to get into jailbreaking the phone just to get it to work. I keep looking for some "hidden" control-key sequences, but to no avail. I'll probably end up visiting the Apple genius bar, unless anyone has suggestions here that don't involve jailbreak.

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Answer 5

theolog Author

Level 1

122 points

Nov 16, 2011 4:13 AM in response to Speedy99999

Speedy99999 -- I'd love to know if you find some way to fix the problem that fits your criterea. Would you please report back if you find such a solution? Even if the genuis bar guys are the ones who fix it, I'd love to know.

Cheers!

Andrew

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Answer 6

Nov 16, 2011 8:53 AM in response to theolog

I plan to start with visiting an AT&T store next week, sign up for a "real" iPhone 2G plan (which I tried to do online), get it working, then cancel. I was trying to use both the original (iPhone2) SIM and newer (non-iPhone) SIM card. Both failed - I think the phone is "half-activated" - the Apple Store and AT&T seem out of sync. I have some time next week to tackle this (Thanksgiving week), so I'll let you know how it turns out.

Unfortunately I keep getting emails about how my service is now activated and all I have to do is plug my phone in again (NOT!). So I'll need to get AT&T to refund me for the service I can't use as well.

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